Macey Bankruptcy Law Refuse to give refund for unfixed Bankruptcy Case Brooklyn Brooklyn

I went to Macey Bankruptsy Law and asked to file a Bankruptcy case. I was told I had to pay the entire $2,500.00 before I could. I couldn't pay the entire fee all at once so I had to pay monthly installments which were taken out directly by  Macey Bankruptcy Law monthly until it was completly paid. After paying their fee I had to wait a few Dditional months to make up the bank fee because I was really low on funds. When I finally made up the money to pay the court fees I contacted them with my record number only to be told that their Brooklyn Office no longer handled Bankruptcy cases. I asked about a refund and was given a number to call to get my refund. I called the number repeatedly until I finally got to speak to someone. They informed me that I should request the refund in writing which I did and asked me to fax it in, with which I complied. I called to make sure they received the letter in question and was told that they did and it would take 2 to 3 wks to process before they could send my money back. It has been almost 3 months now and I haven't received my refund. Infact when I call no one seems to beable to find anything on my record number it's like it doesn't exist.