Machine zone inc. Game of war fire age Took my money, no services rendered Pala alto California

As a former player of game of war, I want to let the public know of there practices towards customers. I purchased a gold pack from the online game using my phone. Got the reciept in email, but never received what I paid for. So waited an hour, and sent feedback to them to let them know. Very early next morning, got an email from Kati

 

Subject: Purchase MAR 23, 2015  |  02:28AM PDT  Kati Allen replied: Hello, Thank you for contacting Machine Zone Support! I sincerely apologize for the inconvenience. In order to resolve the issue I would suggest you to log out of your Game of War account as well as your Google Play account. Then log back into both, this should resolve the issue. If you still do not see the purchase pack please reply to this mail so that we can investigate further. Thank for your understanding. Regards, Kati

so I did what they ask to no avail. Sent numerous emails and no responses. So got on line to find a phone number, well listed number has a recording and it hangs up. So no number to call. So I googled machine zone, came up with a site to better business burea, looked at it, and wow, a lot of complaints against them, most have never been responded to. . Gives them a grade of F in business. So haven't heard back from them for 3 days, just spent 9.99 but not the point. How many $9.99 falls thru the cracks, and they pocket the money. So play and Pay at your own risk.