Complaint Review: Macy Credit Card - Carrollton Texas
Macy Credit Card Macys failed to mail me a statement and charged me late fee and interest. Carrollton, Texas
*UPDATE Employee: No statment recieved
Macy's called me on my cell phone today to inform me I was past due. I informed them I was not past due and a payment was made. However, Macy's Visa card has two separate billings, one for the store and one for Visa. I never got a statement from them.
Macy's failed to mail the store billing.
The lady insisted I pay my bill with her. I did not even know what the charges were for. In any case, I did pay what I owed and then asked for the card to be closed due to them not sending a statement. I had been with them for several years and always paid my bill off. She did agree and did see when I had always paid them on time and in full each time a payment was made.
They did not tell me what I was paying, nor did she know. I did get on line and did see that 29.00 was for a late fee and a 2.00 finance charge. I still do not know what I was paying for other than those charges. I would suggest you do not, DO Not, use Macy's credit card for purchases from them nor their Visa card. I also suggest you never go paperless like they want you to do.
This report was posted on Ripoff Report on 01/21/2010 07:58 PM and is a permanent record located here: https://www.ripoffreport.com/reports/macy-credit-card/carrollton-texas-75007/macy-credit-card-macys-failed-to-mail-me-a-statement-and-charged-me-late-fee-and-interest-558196. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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