Mail Handlers Benefit Program Mistake Upon Mistake in Handling Refund Due to Estate London Kentucky

I have been patiently waiting for a refund of $63.03 due to my Mother's estate.  As requested, on May 28th, 2014, I faxed and mailed a letter which included a death certificate and the letter of administration with specific instructions on how and where to send the refund.  I have been waiting patiently for this check as I need all the refunds before I can settle my Mom's estate.

Today, (July 2, 2014), I phoned to check on the refund.  At first, Victor could not find my fax or letter.  And, then, all of a sudden (after my increasing frustration)--he did.  Then, he told me that the refund had been sent to my Mom's closed account.  I said "didn't anyone read my letter?"  I asked if he could check on the status as it should have been returned.  He could not.  I asked repeatedly to speak to a supervisor.  Evidently, there was no supervisor on duty and I should expect a return phone call within 24-48 hours.  What???  No supervisor on duty...and they are not able to call back today?  Totally unacceptable.

In an already hurtful and sad situation, no daughter should have to experience this kind of frustration.  I did everything that was asked in a timely manner.   After years of my Mom paying premiums on time, I have to go through all this to get a refund of $64.03??