Maitland’s 24Hrs Towing & Repair Maitland’s 24Hrs Towing & Repair rip-off McKenney Virginia

I am writing this rebuttal in response to the dissatisfied customer's Ripoff Report.  

My family (wife/3kids/dog) and I just moved from Alaska down to the lower 48, and during that move had vehicle trouble outside of McKenney, VA.  I was driving a Ford F250 and towing a 35 foot travel trailer.  I phoned Maitland's 24hr Towing for assistance and within an hour they arrived at the gas station where my truck had stopped running.  The two gentlemen were extremely courteous and attempted to diagnose the problem on the spot as opposed to recommending an immediate tow back to their location.  After a few minutes it was determined that the vehicle and trailer would need to be towed. 

They towed my trailer and truck back to their shop and then did what most businesses would not do.  They allowed me to hook up my trailer to their power/water until my truck was fixed at the nearest Ford dealership due to warranty issues.  Maitland's Towing went above and beyond and demonstrated their true character.  The price was more than reasonable.  My honest assessment is that the owner and all of the workers at Maitland's have customer satisfaction as their priority and find it very difficult to believe they intentionally tried to rip someone off.  Without hesitation, I would highly recommend Maitland's Towing to anyone in need of assistance along Interstate 85.

 Now I can understand why your upset. But you have to look at the bigger picture and not just your little part in it. TIME IS MONEY!!! Especially a service that needs to be on call 24/7. Since you admit that this was an emercency situation, you have to accept that the pricing is going to be different then say making a appointment. There were many things you could have done to defer the costs. You could have went and got the second round of parts.

As for your other fees, you do realize that this is a business and not a charity organization?? You get that right?? They have to charge for EVERYTHING. Otherwise ppl like you who think they shouldnt have to pay are going to screw them. You had a problem, they came and fixed it, pay them. For a Tow plus mechanic work a grand sounds about right. Especially since the parts were also picked up. If you had to do the work there on the side of the road WITHOUT any help, you would probably still be working on it. You used this businesses Towing,Labor, Time, and expertise. What in all of this is the ripoff. YOU GOT OFF EASY!!!!'

There are tons of horror stories online about towing companies and mechanics. This SOUNDS pricey, but when you dig into EVEYTHING they did for you, the price sounds about right. This isnt a ripoff, this is someone complaining because the company or business they chose was more expensive then the price they had in thier head to pay. I would suggest that this mechanic went far and above what would normally be expected. As it looks like the work was being started the moment the vehicle got in.