MAJIC TRACKS ONTEL BROUGHT ME TO TEARS!!! Nationwide

I have never in my life had the kind of treatment that I received from Majic Tracks, but most of all Ontel!! I have worked in customer service for over 30 years so that is saying something. I ordered Majic Tracks for my grandson's birthday and the very next day after ordering it something told me to check the status. When I called, I was on hold for 57 minutes and then the call dropped. I looked up the BBB.ORG website and read some horrific stories just like mine. I found a second number and tried that one. I did get to someone who transfered me to a voice mail. This was a supposidly supervisor. I left two separate voice mails and still to this day no call back. I called again and got this Jackie REP #26434 at phone number 1-800-431-0493 and she was more rude than anyone I have ever delt with. I even had explained to her what happened and I was crying at the time. ABSOLUTELY NO COMPASSION OR EMPATHY AT ALL!!! On the recording it said that because of the popularity that they could not gaurantee when the item would ship. Since this was for my grandson's birthday I had to figure out something else. He lives in Iowa and I am in California so I couldn't very well just pick him up and take him shopping.. THIS COMPANY SHOULD HAVE IT'S LICENSE REVOKED IMMEDIATELY. I have also filled out a BBB complaint!!!