X  |  CLOSE
Report: #225959

Complaint Review: Make Life Easier - Perris California

  • Submitted:
  • Updated:
  • Reported By: Bainbridge Island Washington
  • Make Life Easier 19465 Brennan Ave. Perris, California U.S.A.

Make Life Easier Appears To Be Starcrest Non-response to order inquiries, bad e-mail address for customer service ripoff Perris California

*Consumer Comment: de;ivered as ordered

*UPDATE EX-employee responds: Make Life Easier and Starcrest are one and the same

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..
I recently received a new catalog for this company, which included offers for free shipping, with 3 week delivery, and a $5 discount.

I tried numerous times to get through on the "24-hour phone order" line, but all they have you do is leave a message. Wanting to expedite my purchase, I foolishly fax'd an order, which included credit card info.

That was more than 2 weeks ago and I haven't heard anything back. When you choose "customer service" from the phone menu, they direct you to the e-mail address, help@webactionline.com, which was not a good address.

When I "Google'd" the address, I got someone else's Rip-Off Report on Starcrest of California, so I gather they are the same company.

Cynthia
Bainbridge Island, Washington
U.S.A.

This report was posted on Ripoff Report on 12/17/2006 11:04 PM and is a permanent record located here: https://www.ripoffreport.com/reports/make-life-easier/perris-california-92599/make-life-easier-appears-to-be-starcrest-non-response-to-order-inquiries-bad-e-mail-addre-225959. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
2Consumer
0Employee/Owner

#2 Consumer Comment

de;ivered as ordered

AUTHOR: Bill in Cleveland - (United States of America)

POSTED: Friday, January 22, 2010

I too received one of Make Life Easier's catalogs and ordered three items via mail.  After waiting two weeks I attempted to access their website but couldn't get it.  I Googled it and found the Rip-Off Reports against it and figured I might be in trouble.  So I went back to the catalog, noted that the shipping time was three weeks, and had it on the calendar to file a stop pay complaint with my credit card company in four more days when I received the merchandise as ordered.  I did not however try their phone number as I read the Rip-Off Report about the recording when the reporter called and thought it wouldn't do any good.  They're not a total rip-off but I sure don't get the bad website address- you'd think they'd fix that if they want to be a competent business.  You can't do it by mail order alone these days- Internet's a lot faster and more convenient.

 

Glad this site exists- it's warned me off a few operations, notably a certain major rustproofer that doesn't even rustproof the car but charges for it!  This was at two locations- one where I had the original "rustproofing" and one "yearly touchup" and done another that did the second "yearly touchup" required by the agreement.  They were owned by two different franchises so it's not just one isolated example of crookedness.  And they cleverly had a little rustproofing "dribbling out of the fender" for me to see like they did the job!  The manufacturer's rustprrof warranty is voided by their merely drilling holes in it and inserting plugs and here you're not protected by the bogus rustproofing either- sure they might pay if it rusts but you dn't it to rust- that's what you pay for!  They're just gambling that you'll sell the car before they have to pay for any rust repair.  I got my money back by threatening small claims court and triple damages under our state code (I even had the old body pasrts for evidence!), but promised not to reveal their name.  Only way I found out was having someone hit my car- the body shop showed me the passenger door and right rear quarter panel were never rustproofed!

Respond to this report!
What's this?

#1 UPDATE EX-employee responds

Make Life Easier and Starcrest are one and the same

AUTHOR: Ellen - (U.S.A.)

POSTED: Monday, February 19, 2007
As are Signatures, Traditions, Gavilan's and Handsome Rewards. (Gavilan Hills, where Gavilan's theoretically is located is a village next to Perris and Good Hope or wherever it is Traditions is supposed to be is so small I don't know where it is.) They have one warehouse for all in Perris and another one for all on the other side of Riverside.

Faxing orders is probably not a good idea, because they have been known to lose them. Not to mention even if they do get to the right place, they go in with the mail orders - which takes Starcrest days to process after they've arrived.

Here is what you can do. Check with your credit card company to see if a charge is made. If so, and you want the order, all is good. That order is most likely on a slow mail truck to you and you should get within three weeks of the date of the charge, provided 1)they aren't having delivery problems in your area and 2) the warehouse isn't more shorthanded and it's taking longer than when I worked there in 2005-06 to get the new orders loaded onto delivery trucks. Problem is, Perris is building new warehouses in the area, and well, Starcrest is needless to say, not the best employer to work for - so a lot of people are moving up to the other warehouses.

If your card has not been charged, let your credit card company you will not accept THAT charge. Then, if you still want the order, place it again over the phone.

You can call customer service at 1-800-777-0327 between 7 a.m. and 7 p.m. Pacific Time to check on the status of the order, but do it when you have time to be on hold 10 minutes to a half hour or more. You can also ask to be transferred to the order department from this number, if you don't mind being on hold twice.
Respond to this report!
What's this?

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now