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Report: #1454261

Complaint Review: Market Hero - Internet

  • Submitted:
  • Updated:
  • Reported By: Rocky Adams — Choctaw Oklahoma United States
  • Market Hero

    Internet
    United States

Market Hero Spekterlabs, Alex Becker I signed up for the $1 subscription. Upon learning everything how much building a business would truly cost...I canceled. Internet

*Author of original report: Update

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I signed up for $1 to see what Market Hero had to offer. The way Alex made it sound is that you could essentially grow a business with hard work and doing his steps--which I have no doubt they do work, and I was willing to take the steps--but it does require money to get going. I recently declared bankruptcy due to a massive quantity of medical bills (from cancer at the age of 30), and I did not have the money required to get the business going. It is then I discovered there is nowhere on his site to 'cancel subscription'. You have to contact the customer support reps (I contacted Kadene, Flavious Gabor, Tara Amos and Stacy Brown) to have them cancel your account. I was told my account was canceled by Flavious: I have the email and screen shot of our conversation where he says: "Hi there! Your subscription for the Hero Sales Academy has been cancelled. Kind regards, Flavius" and then later that month I got a notice saying: "Market Hero LLC Your trial is about to expire. [continued below]....

.....

We hope you've enjoyed your free trial of HSA Live Stream Special. Your trial will convert to a paying subscription on Jul 30, 2018. If you have any questions, please contact us at support@markethero.io. Thank you, Market Hero LLC" So I contacted them again, and once again they told me: "Your subscription has been cancelled you should also be able to see that your $1 was refunded. Tara from Market Hero" The billing period came around, and sure enough I was charged $47. I contacted them again, and both Tara and Flavious assured me my account was canceled and I would be refunded. I was told by Stacy it would be rectified ASAP, then by Kadene it would be completed within 24hrs. Through all of this they never send any transcripts or transactions saying anything is being done. 24 hours pass, and still nothing.

Every time I contact the reps I'm told the same thing. I get to talking to Flavious again--and after we exchanged emails, he eventually came to the conclusion that it was my fault. You see, on the first email I received saying I signed up, it said 'if you need support, contact spekterlabs@gmail.com'. In all the subsequent emails it said 'to contact support email 'support@markethero.io'. -Which is who I was contacting the entire time, but apparently they were the wrong people. So if they were the wrong people, why were they telling me my account was canceled? If they didn't have any access to the account I was having issues with, why didn't they tell me from the beginning? I won't be getting my $47 back. And I'm sure they'd charge me next month in spite of my multiple requests to have it canceled. It's a pain in the arse, but I had to get a new debit card because I know they would have just kept charging me every month.

This report was posted on Ripoff Report on 07/31/2018 07:43 AM and is a permanent record located here: https://www.ripoffreport.com/reports/market-hero/internet/market-hero-spekterlabs-alex-becker-i-signed-up-for-the-1-subscription-upon-learning-ev-1454261. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

Update

AUTHOR: Rocky - (United States)

POSTED: Friday, August 03, 2018

 Upon contacting the 6th representative and informing them I've reported them here and would be contacting the BBB next, the money charged was returned to the account.

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