Complaint Review: Marketing4SunsetGroup - Internet
- Marketing4SunsetGroup Cancun Mexico Internet United States of America
- Phone: 800-490-7452
- Web: bpo.m4sunset.com
- Category: Resorts
Marketing4SunsetGroup Sold me 2 packages: $599.00 & $299.00..when I called to make reservations they said the first package was not paid for yet and still had one payment due on the 2nd one..I paid then was told that I wou Internet
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I was contacted about visiting Sunset Resorts in Cancun Mexico.The fee was $599.00 for 5 days and 4 nights.The package was to be all inclusive for 2 adults and 2 children.My daughter had just turned 21 so therefore could not go with us.I was then told I could buy a lesser package for $299.00 which would cover accommodations only but we could have adjoining rooms.This I happily accepted.
The payments were to be withdrawn from my bank over the next 3 months.The first month all was as scheduled then for unkown reasons the second package was the only one taken in the second month.When I called to make reservations I was told that I would have to finish paying first then we could schedule our trip.I agreed and paid the complete balance which consisted of 2 payments on the first package and 1 payment on the 2nd.
After this was completed they then informed me that we could not do this as a family.My wife and I could go but my daughter would have to travel at a later date.They said I could not have 2 packages with one being all inclusive and the other not.At that time they wanted $300.00 more for my daughter.When I refused they then said they were sorry but nothing else could be done.
I continued persuit to get my money back and then the offer was made that they would refund the $299.00 and charge me $280.00 to include my daughter in the original package.I somewhat agreed but then they wanted the $280.00 upfront and refund the $299.00 later.I refused at this point to give more money.
Later I recieved a phone call telling me that if I would sign an agreement they would refund the $299 but I would still have to pay upfront the $280.00. I signed this and faxed it back but now they say it will be somewhere in the time of 10 maybe 14 business days before the refund will happen.
I not only will not go at all now because of the broken trust but have very doubtful feelings I will get any of my money back.They have already told me the $599.00 is not refundable and that if I choose not to go there I can give it to someone or sell it.I would not subject anyone to this kind of deceit.
Is there any legal recourse for the deception ? The packages were puchased in good faith with the intention of a family vacation but now has become a nightmare.
This report was posted on Ripoff Report on 07/03/2012 01:38 AM and is a permanent record located here: https://www.ripoffreport.com/reports/marketing4sunsetgroup/internet/marketing4sunsetgroup-sold-me-2-packages-59900-29900when-i-called-to-make-reserv-906031. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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