Complaint Review: Marqi Life - Clearwater Florida
- Marqi Life 601 Cleveland St Ste 360 Clearwater, Florida U.S.A.
- Phone: 877-462-0055
- Category: Drug Manufacturers
Marqi Life - Nite Trim - Beta Fuel CRAPPY customer service RIP OFF Clearwater Florida *EDitor's Suggestions on how to get your money back into your bank account!
MAY 17th I ordered Nite Trim online. Their site said that it would take 24-48 hours for my order to ship. I didn't get an order number, I never got a confirmation email of my order, I sent a support ticket asking about the status of my order but NO ONE GOT BACK TO ME. it just SHOWED UP.....TWO WEEKS LATER! (what ever happened to that 24-48 hours they were talking about??)
I tried the product for a few days and decided that I didn't like it. So per the request of their WEBSITE, I CALLED them. I called SEVERAL times, but never got to speak to a LIVE PERSON. ALWAYS a recording, with coincidentally said to "FILL OUR A SUPPORT TICKET ONLINE FOR CUSTOMER SERVICE ISSUES or to EMAIL them.(but wait...didn't your site just tell me to CALL you jack@$$es??!!)
So I went back online and filled out a SUPPORT ticket on marqilife.com around 6/01/06 and I told them to cancel my membership and any subsequent and future orders. Not too hard of a request to follow, RIGHT??? June 18th, my account was debited for $49.99 for yet ANOTHER order!!! But wait-- I told them over TWO WEEKS ago NOT TO SEND ME ANY ORDERS, RIGHT?
So I called and left a voicemail even thought the recording told me not to. I told them that DISPITE my requests to cancel any future orders, they CONTINUTED to send me orders, and that I wanted my money back--ASAP! I also reported their sorry @$$es to the Better Business Bureau. And it look like I'm not the only one who has had problems with them. I had also sent EMAILS to the email they gave in their recording for customer service issues. The first one went through, but I never got a response. The SECOND time I sent them an email, it was BOUNCED BACK TO ME!!!
Monday 6/26/06(two days ago), I received a call from some jerk at Marqi life who seemed like he couldnt speak a SINGLE WORD OF ENGLISH. and couldnt understand a single word of MINE. All he asked for was my email address and my name and said "they would get back to me within 24 hours". I havent heard back from them yet.
So in conclusion, I've made SEVERAL attempts to contact these people to NO AVAIL. And I STILL havent gotten my $49.99 back!!!
EDitor's Suggestions on how to get your money back!
HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:
Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.
According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.
If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.
Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!
DO NOT TAKE NO FOR AN ANSWER!
Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.
And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.
Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.
If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.
CHARGES TO YOUR CREDIT CARD
If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.
Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.
And good luck Let us know how you do!
ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
Don't let them get away with it.
Make sure they make the Rip-off Report!
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CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.
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This report was posted on Ripoff Report on 06/28/2006 06:15 AM and is a permanent record located here: https://www.ripoffreport.com/reports/marqi-life/clearwater-florida-33755/marqi-life-nite-trim-beta-fuel-crappy-customer-service-rip-off-clearwater-florida-edi-198579. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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