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Ripoff Report | Marriott Vacation Review - Palm Desert, California
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Report: #125254

Complaint Review: Marriott Vacation Club, INT - Palm Desert California

  • Submitted:
  • Updated:
  • Reported By: S. San Francisco California
  • Author Confirmed What's this?
  • Why?
  • Marriott Vacation Club, INT P.O. Box 690549 Palm Desert, California U.S.A.
  • Phone: 800-763-4877
  • Web:
  • Category: Resorts

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We were invited in 2001 to a 'Making Dreams Come True' NIGHTMARE. My wife and I were both Disabled at that time, and told them we had past credit issues. The salesman told us we would not even quailify or even be consider unless we wrote letters to explain any past credit issues. We wrote nothing, as we knew we had to address those things first, yet they put it through anyway. Now, we have paid it off, finally called and got a pay off this year, and cleared it, and they have 'rented out' our next years' without notifying us prior, and after sending us a contract for maintainance fees 'which we NOT in added in the pay off amount we had requested.

This has been a sickening financial NIGHTMARE... NOT a DREAM come true... Dead AIR, paper work and garbage, lies.

We recieved notice that we had set a week in January for 7 days, I requested it off, and we made plans to go with our relatives. No one contacted regarding this until today, 12/31/04. We are scheduled to be there tomorrow.

Anyone wanting to write me regarding this I will set up an email and begin correspondence. I will write whomever has any interest in this. This type of Rip Off has to be stopped.

Steve
S. San Francisco, California
U.S.A.

This report was posted on Ripoff Report on 12/31/2004 03:25 PM and is a permanent record located here: https://www.ripoffreport.com/reports/marriott-vacation-club-int/palm-desert-california/marriott-vacation-club-international-marriott-time-share-or-time-waste-fraudulant-market-125254. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
16Consumer
0Employee/Owner

#16 Consumer Comment

Marriott is the best

AUTHOR: Nikki - (U.S.A.)

POSTED: Sunday, December 14, 2008

I used to work for a few timeshare companies (not Marriott), but my mother used to work for Marriott and she owns a few. Let me say that Marriott, by far, is the best, the best run and has the most perks. You have to learn how to use it to get the full effect.

Mom owns at Cypress Harbour and we have never had a problem getting a week there. We have also had a family of 3 fly to Hawaii for "free" due to banking points. You need to learn how to use the system correctly.

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#15 Consumer Suggestion

This is Just Silly

AUTHOR: Karl - (U.S.A.)

POSTED: Saturday, December 13, 2008

You are unemployed and disabled? You have credit problems? You can't afford a Timeshare? WHY did you ever go to the presentation in the first place? If Rolls Royce invited me to a sales presentation with a free meal I wouldn't go simply because I know I can't afford a Rolls Royce. Why waste an evening?

Suckers go to these timeshare presentations to get a free lunch or gas coupons or a dirt cheap 2 night stay at some resort. Believe me, the people who run these things are trained to sell air conditioners to Eskimos and the fact that they talked you into a purchase when you admit that you are unable to buy proves my point.

Last night I recieved a call from a hotel chain that I have a number of points with to offer me a special deal at a number of resorts as a 'reward" for loyalty. I had to pick a resort right then and there on the phone. They didn't have any thing to mail because this was a special one time offer RIGHT NOW. When I learned this I simply hung up. Obviously it would result in a timeshare pitch when I got to the resort. I'd rather get a root canal than lock myself into a timeshare. Funny -my friends who have gotten sucked in -even the ones who are happy -get very vague when you ask them about exact costs! Nuff said.

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#14 UPDATE Employee

Completely False

AUTHOR: Mvcidefender - (U.S.A.)

POSTED: Monday, November 03, 2008

First, to say that we just sent him a 'Maintenance Fee contract' would be false. Maintenance fees are budgeted by the COA board which is made up of Owners and the GM of the property they own at. Owners agree on this budget and furthermore these fees are listed in their original contract. They have EVERYTHING to do with how timeshares are operated and every sales presentation clearly goes over an annual fee because they legally have to.

Our sales reps are very clear when they explain things. Most of our owners forget between the sales presentation and closing what we are told. This is why we send out 'how to use' guides all the time.

We can only have the address that an owner gives us. If their address is not current, that is the owners responsibility to let us know when they move.

As far as us renting their week without notice.

We invoice in November.
They are always due in January.
We send them a late notice which a different company scans the actual letter and records. In this first late notice which is sent 10-15 days after not being paid, we send more late notices on average once per month. But MOST IMPORTANTLY we send an intent to lien notice which states in 30 days we are going to lien your week, in 60 we will rent it out by force to try to cover the maintenance fee. THIS LETTER SENT SIGNATURE REQUIRED. We document when we get them back returned and why etc.

Most of our owners are very satisfied with what they buy. Within the employees of MVCI we find things we don't like just like any other company would have. However, Marriott is well known for treating employees well. Part of that includes taken an enormous amount of employee feedback. We listen to our owners and us as employees give feedback all the time that is listened to and followed.

Aside from any of that the simple point is that we let people know early because we legally have to and we record all the letters we send. We also send MORE than we are legally required.

Most of our owners say they come to Marriott because we are the only company they trust. I am not a manager or someone with authority, I am a simple employee who sees a good company getting inaccurate feedback.

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#13 UPDATE Employee

Completely False

AUTHOR: Mvcidefender - (U.S.A.)

POSTED: Monday, November 03, 2008

First, to say that we just sent him a 'Maintenance Fee contract' would be false. Maintenance fees are budgeted by the COA board which is made up of Owners and the GM of the property they own at. Owners agree on this budget and furthermore these fees are listed in their original contract. They have EVERYTHING to do with how timeshares are operated and every sales presentation clearly goes over an annual fee because they legally have to.

Our sales reps are very clear when they explain things. Most of our owners forget between the sales presentation and closing what we are told. This is why we send out 'how to use' guides all the time.

We can only have the address that an owner gives us. If their address is not current, that is the owners responsibility to let us know when they move.

As far as us renting their week without notice.

We invoice in November.
They are always due in January.
We send them a late notice which a different company scans the actual letter and records. In this first late notice which is sent 10-15 days after not being paid, we send more late notices on average once per month. But MOST IMPORTANTLY we send an intent to lien notice which states in 30 days we are going to lien your week, in 60 we will rent it out by force to try to cover the maintenance fee. THIS LETTER SENT SIGNATURE REQUIRED. We document when we get them back returned and why etc.

Most of our owners are very satisfied with what they buy. Within the employees of MVCI we find things we don't like just like any other company would have. However, Marriott is well known for treating employees well. Part of that includes taken an enormous amount of employee feedback. We listen to our owners and us as employees give feedback all the time that is listened to and followed.

Aside from any of that the simple point is that we let people know early because we legally have to and we record all the letters we send. We also send MORE than we are legally required.

Most of our owners say they come to Marriott because we are the only company they trust. I am not a manager or someone with authority, I am a simple employee who sees a good company getting inaccurate feedback.

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#12 UPDATE Employee

Completely False

AUTHOR: Mvcidefender - (U.S.A.)

POSTED: Monday, November 03, 2008

First, to say that we just sent him a 'Maintenance Fee contract' would be false. Maintenance fees are budgeted by the COA board which is made up of Owners and the GM of the property they own at. Owners agree on this budget and furthermore these fees are listed in their original contract. They have EVERYTHING to do with how timeshares are operated and every sales presentation clearly goes over an annual fee because they legally have to.

Our sales reps are very clear when they explain things. Most of our owners forget between the sales presentation and closing what we are told. This is why we send out 'how to use' guides all the time.

We can only have the address that an owner gives us. If their address is not current, that is the owners responsibility to let us know when they move.

As far as us renting their week without notice.

We invoice in November.
They are always due in January.
We send them a late notice which a different company scans the actual letter and records. In this first late notice which is sent 10-15 days after not being paid, we send more late notices on average once per month. But MOST IMPORTANTLY we send an intent to lien notice which states in 30 days we are going to lien your week, in 60 we will rent it out by force to try to cover the maintenance fee. THIS LETTER SENT SIGNATURE REQUIRED. We document when we get them back returned and why etc.

Most of our owners are very satisfied with what they buy. Within the employees of MVCI we find things we don't like just like any other company would have. However, Marriott is well known for treating employees well. Part of that includes taken an enormous amount of employee feedback. We listen to our owners and us as employees give feedback all the time that is listened to and followed.

Aside from any of that the simple point is that we let people know early because we legally have to and we record all the letters we send. We also send MORE than we are legally required.

Most of our owners say they come to Marriott because we are the only company they trust. I am not a manager or someone with authority, I am a simple employee who sees a good company getting inaccurate feedback.

Respond to this report!
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#11 UPDATE Employee

Completely False

AUTHOR: Mvcidefender - (U.S.A.)

POSTED: Monday, November 03, 2008

First, to say that we just sent him a 'Maintenance Fee contract' would be false. Maintenance fees are budgeted by the COA board which is made up of Owners and the GM of the property they own at. Owners agree on this budget and furthermore these fees are listed in their original contract. They have EVERYTHING to do with how timeshares are operated and every sales presentation clearly goes over an annual fee because they legally have to.

Our sales reps are very clear when they explain things. Most of our owners forget between the sales presentation and closing what we are told. This is why we send out 'how to use' guides all the time.

We can only have the address that an owner gives us. If their address is not current, that is the owners responsibility to let us know when they move.

As far as us renting their week without notice.

We invoice in November.
They are always due in January.
We send them a late notice which a different company scans the actual letter and records. In this first late notice which is sent 10-15 days after not being paid, we send more late notices on average once per month. But MOST IMPORTANTLY we send an intent to lien notice which states in 30 days we are going to lien your week, in 60 we will rent it out by force to try to cover the maintenance fee. THIS LETTER SENT SIGNATURE REQUIRED. We document when we get them back returned and why etc.

Most of our owners are very satisfied with what they buy. Within the employees of MVCI we find things we don't like just like any other company would have. However, Marriott is well known for treating employees well. Part of that includes taken an enormous amount of employee feedback. We listen to our owners and us as employees give feedback all the time that is listened to and followed.

Aside from any of that the simple point is that we let people know early because we legally have to and we record all the letters we send. We also send MORE than we are legally required.

Most of our owners say they come to Marriott because we are the only company they trust. I am not a manager or someone with authority, I am a simple employee who sees a good company getting inaccurate feedback.

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#10 Consumer Suggestion

Are you an Employee? I am not saying "Marriott" has no integrity.

AUTHOR: Anon - (U.S.A.)

POSTED: Wednesday, May 25, 2005

Orlando Florida Huh?

I was just wondering if you were an Employee of Marriott? Why all the concern about Marriott? You can call me if you like. I'll send you my email. If you are truly interested in the whole story, I don't mind posting it at all, I am going to tell it to who ever will listen.

Yes, I am upset. I am not saying "Marriott" has no integrity. I am saying, if they will not make the harm this has caused to me and my family "right", it just needs to be known that these things are happening to people across the United States, and it has "not hurt Marriott"... it has hurt many many people, who have believed what the sales people may have told them.

When the 'rented out my weeks' before they told me they were renting them, they also kept $1,500.00 in commissions. Yes, they 'paid me part', but I 'lost points', I "Lost" two weeks that I had had reserved to go there for, and had received letters of reservation, what part of this 'Dream Vacation'... do you see that you would like?

I have not been able to 'Run on the beach' with my wife in Cancun, or float down the rivers of the Nile, or walk the Great Wall of China. These are the "pictures" that they paint for you when you are in there in the 'beauty and spendor' of it all. That's why it is a "Dream"... Reality is, $40,000.00, plus interest, plus $1,200.00 per year in maintainance fees for 1/52 share (figure that part out alone on how much Marriott makes per year just on 'maintaining' your room... :) $60,000.00 a year just for maintaining one room per year?, That's not including the interest, principal of what you paid to acquire it.

I just want what I paid for, I want my back points, If if were a home or a real piece of property, it would be mine, I could have rented it out all that time to help pay for it, and there really are more strict laws in 'real' Real Estate, that govern loan to debt ratio, because the 'banks' have to 'take possession'.. with Time Shares... All we have is 'Time'.... or AIR... I feel like I have been Strangled slowly to death to be honest

I figure if you live in Orlando, you must be an Employee. You can make alot of money selling Time Shares, and some people love them. If I had got to use mine, and really been told the truth and the Salesman was 'upfront' with me, I may have come back and bought when I honestly could have afforded it, not when I only 'dreamed' that I could, and then woke up in a Nightmare.

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#9 Author of original report

I Plan To Tell THE WHOLE STORY

AUTHOR: Anon - (U.S.A.)

POSTED: Wednesday, May 25, 2005

First off, , we were both disabled, and told the salesperson that we did not really know if we could afford anything like this, and we had some credit issues. His reply was "if you have any credit issues , you will have to write letters to clear all of that up prior to receiving any loan from Marriott for any Time Share.

The sales person came to our room, had someone drop him off (after I had told him I really was not interested) we had to take him back to the sales office, in which he 'helped us load our car, etc. and told us we would not qualify anyway unless we wrote these letters. We allowed it to pass through not writing any letters to prove anything, and they went ahead and passed us for credit for $36,000.00 of time share, but we could "NOT" qualify for the $2,500. Credit Card that 'came with the Time Share for 'Extra Points' because of our 'credit'.... Go figure?... We were both unemployed, disabled, and had been for many years.

I agree, to believe someone and sign something can get one into a world of financial trouble. This is the WORST 'INVESTMENT' if one would even call it that... it was the worst 'trust' I ever put in a sales person's words. I actually 'trusted' this person. I am not 'knocking the credibility per se of 'Marriott' yet, I am just now pursuing or attempting to pursue my points, my 'TIME LOST', weeks, etc.... whatever.

This was all predicated upon a LIE. A Mis representation of the TRUTH. Which hurt my family, my credit even more. It has taken me 4 years to get a loan to pay this off, and I have to pay the loan off now. When I paid it off, then they 'notified me I had two weeks coming', and then 'rented them out' to someone else, after I had paid cash for the loan balance. After I had made reservations, after I had made arrangements to go up to the timeshare. We have the letters of 'Reservation' approving our Reservations. Then we find out they are 'not' for us, they are for 'rentals' which they had rented out to someone else for the coming year.

THIS HAS BEEN NOT A DREAM BUT A NIGHTMARE.

I have paid all the interest, penalties, late fees, maintainance fees, taxes, for the last 4 years, one 1/52'nd of a building, which cost me close to $40,000.00, and I have YET to step foot onto a Marriott's Vacation Club, except this year and I "paid" $50.00 because I was an "OWNER".... of What?... for a night for my son... Had I invested that money in a 401K, or a Trailer, or Motor Home, or Bonds, and all the Maintainance Fees... I would have a whole lot more than I have today as far as I can figure.

I am not the only one, there are hundreds who have been done this way. I will write the Media, any TV Broadcasting News, my Congressman,I am willing to take a lie detector test if that is what it takes.

There needs to be more stringent laws on "Loan to Debt" ratio, just like there are in 'Real Property' laws prior to allowing such things, and the only way to get these laws passed is to expose this for what it is, and to see exactly how many people have 'lost' Time Shares in this way, and have been Duped by 'Mis Representation'.

Yes, I waited perhaps too long to file with the Board of Realtors in Palm Springs, but I have not waited too long to write articles to whomever wishes to read them, or whomever will be interviewing in the future. Anyone wishing to contact me for an interview regarding these statements, I have all of the documents regarding the above statements, and have contacted Marriotts, I have written documents, dates of phone calls, names of contacts.

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#8 Author of original report

I Plan To Tell THE WHOLE STORY

AUTHOR: Anon - (U.S.A.)

POSTED: Wednesday, May 25, 2005

First off, , we were both disabled, and told the salesperson that we did not really know if we could afford anything like this, and we had some credit issues. His reply was "if you have any credit issues , you will have to write letters to clear all of that up prior to receiving any loan from Marriott for any Time Share.

The sales person came to our room, had someone drop him off (after I had told him I really was not interested) we had to take him back to the sales office, in which he 'helped us load our car, etc. and told us we would not qualify anyway unless we wrote these letters. We allowed it to pass through not writing any letters to prove anything, and they went ahead and passed us for credit for $36,000.00 of time share, but we could "NOT" qualify for the $2,500. Credit Card that 'came with the Time Share for 'Extra Points' because of our 'credit'.... Go figure?... We were both unemployed, disabled, and had been for many years.

I agree, to believe someone and sign something can get one into a world of financial trouble. This is the WORST 'INVESTMENT' if one would even call it that... it was the worst 'trust' I ever put in a sales person's words. I actually 'trusted' this person. I am not 'knocking the credibility per se of 'Marriott' yet, I am just now pursuing or attempting to pursue my points, my 'TIME LOST', weeks, etc.... whatever.

This was all predicated upon a LIE. A Mis representation of the TRUTH. Which hurt my family, my credit even more. It has taken me 4 years to get a loan to pay this off, and I have to pay the loan off now. When I paid it off, then they 'notified me I had two weeks coming', and then 'rented them out' to someone else, after I had paid cash for the loan balance. After I had made reservations, after I had made arrangements to go up to the timeshare. We have the letters of 'Reservation' approving our Reservations. Then we find out they are 'not' for us, they are for 'rentals' which they had rented out to someone else for the coming year.

THIS HAS BEEN NOT A DREAM BUT A NIGHTMARE.

I have paid all the interest, penalties, late fees, maintainance fees, taxes, for the last 4 years, one 1/52'nd of a building, which cost me close to $40,000.00, and I have YET to step foot onto a Marriott's Vacation Club, except this year and I "paid" $50.00 because I was an "OWNER".... of What?... for a night for my son... Had I invested that money in a 401K, or a Trailer, or Motor Home, or Bonds, and all the Maintainance Fees... I would have a whole lot more than I have today as far as I can figure.

I am not the only one, there are hundreds who have been done this way. I will write the Media, any TV Broadcasting News, my Congressman,I am willing to take a lie detector test if that is what it takes.

There needs to be more stringent laws on "Loan to Debt" ratio, just like there are in 'Real Property' laws prior to allowing such things, and the only way to get these laws passed is to expose this for what it is, and to see exactly how many people have 'lost' Time Shares in this way, and have been Duped by 'Mis Representation'.

Yes, I waited perhaps too long to file with the Board of Realtors in Palm Springs, but I have not waited too long to write articles to whomever wishes to read them, or whomever will be interviewing in the future. Anyone wishing to contact me for an interview regarding these statements, I have all of the documents regarding the above statements, and have contacted Marriotts, I have written documents, dates of phone calls, names of contacts.

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#7 Author of original report

I Plan To Tell THE WHOLE STORY

AUTHOR: Anon - (U.S.A.)

POSTED: Wednesday, May 25, 2005

First off, , we were both disabled, and told the salesperson that we did not really know if we could afford anything like this, and we had some credit issues. His reply was "if you have any credit issues , you will have to write letters to clear all of that up prior to receiving any loan from Marriott for any Time Share.

The sales person came to our room, had someone drop him off (after I had told him I really was not interested) we had to take him back to the sales office, in which he 'helped us load our car, etc. and told us we would not qualify anyway unless we wrote these letters. We allowed it to pass through not writing any letters to prove anything, and they went ahead and passed us for credit for $36,000.00 of time share, but we could "NOT" qualify for the $2,500. Credit Card that 'came with the Time Share for 'Extra Points' because of our 'credit'.... Go figure?... We were both unemployed, disabled, and had been for many years.

I agree, to believe someone and sign something can get one into a world of financial trouble. This is the WORST 'INVESTMENT' if one would even call it that... it was the worst 'trust' I ever put in a sales person's words. I actually 'trusted' this person. I am not 'knocking the credibility per se of 'Marriott' yet, I am just now pursuing or attempting to pursue my points, my 'TIME LOST', weeks, etc.... whatever.

This was all predicated upon a LIE. A Mis representation of the TRUTH. Which hurt my family, my credit even more. It has taken me 4 years to get a loan to pay this off, and I have to pay the loan off now. When I paid it off, then they 'notified me I had two weeks coming', and then 'rented them out' to someone else, after I had paid cash for the loan balance. After I had made reservations, after I had made arrangements to go up to the timeshare. We have the letters of 'Reservation' approving our Reservations. Then we find out they are 'not' for us, they are for 'rentals' which they had rented out to someone else for the coming year.

THIS HAS BEEN NOT A DREAM BUT A NIGHTMARE.

I have paid all the interest, penalties, late fees, maintainance fees, taxes, for the last 4 years, one 1/52'nd of a building, which cost me close to $40,000.00, and I have YET to step foot onto a Marriott's Vacation Club, except this year and I "paid" $50.00 because I was an "OWNER".... of What?... for a night for my son... Had I invested that money in a 401K, or a Trailer, or Motor Home, or Bonds, and all the Maintainance Fees... I would have a whole lot more than I have today as far as I can figure.

I am not the only one, there are hundreds who have been done this way. I will write the Media, any TV Broadcasting News, my Congressman,I am willing to take a lie detector test if that is what it takes.

There needs to be more stringent laws on "Loan to Debt" ratio, just like there are in 'Real Property' laws prior to allowing such things, and the only way to get these laws passed is to expose this for what it is, and to see exactly how many people have 'lost' Time Shares in this way, and have been Duped by 'Mis Representation'.

Yes, I waited perhaps too long to file with the Board of Realtors in Palm Springs, but I have not waited too long to write articles to whomever wishes to read them, or whomever will be interviewing in the future. Anyone wishing to contact me for an interview regarding these statements, I have all of the documents regarding the above statements, and have contacted Marriotts, I have written documents, dates of phone calls, names of contacts.

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#6 Author of original report

I Plan To Tell THE WHOLE STORY

AUTHOR: Anon - (U.S.A.)

POSTED: Wednesday, May 25, 2005

First off, , we were both disabled, and told the salesperson that we did not really know if we could afford anything like this, and we had some credit issues. His reply was "if you have any credit issues , you will have to write letters to clear all of that up prior to receiving any loan from Marriott for any Time Share.

The sales person came to our room, had someone drop him off (after I had told him I really was not interested) we had to take him back to the sales office, in which he 'helped us load our car, etc. and told us we would not qualify anyway unless we wrote these letters. We allowed it to pass through not writing any letters to prove anything, and they went ahead and passed us for credit for $36,000.00 of time share, but we could "NOT" qualify for the $2,500. Credit Card that 'came with the Time Share for 'Extra Points' because of our 'credit'.... Go figure?... We were both unemployed, disabled, and had been for many years.

I agree, to believe someone and sign something can get one into a world of financial trouble. This is the WORST 'INVESTMENT' if one would even call it that... it was the worst 'trust' I ever put in a sales person's words. I actually 'trusted' this person. I am not 'knocking the credibility per se of 'Marriott' yet, I am just now pursuing or attempting to pursue my points, my 'TIME LOST', weeks, etc.... whatever.

This was all predicated upon a LIE. A Mis representation of the TRUTH. Which hurt my family, my credit even more. It has taken me 4 years to get a loan to pay this off, and I have to pay the loan off now. When I paid it off, then they 'notified me I had two weeks coming', and then 'rented them out' to someone else, after I had paid cash for the loan balance. After I had made reservations, after I had made arrangements to go up to the timeshare. We have the letters of 'Reservation' approving our Reservations. Then we find out they are 'not' for us, they are for 'rentals' which they had rented out to someone else for the coming year.

THIS HAS BEEN NOT A DREAM BUT A NIGHTMARE.

I have paid all the interest, penalties, late fees, maintainance fees, taxes, for the last 4 years, one 1/52'nd of a building, which cost me close to $40,000.00, and I have YET to step foot onto a Marriott's Vacation Club, except this year and I "paid" $50.00 because I was an "OWNER".... of What?... for a night for my son... Had I invested that money in a 401K, or a Trailer, or Motor Home, or Bonds, and all the Maintainance Fees... I would have a whole lot more than I have today as far as I can figure.

I am not the only one, there are hundreds who have been done this way. I will write the Media, any TV Broadcasting News, my Congressman,I am willing to take a lie detector test if that is what it takes.

There needs to be more stringent laws on "Loan to Debt" ratio, just like there are in 'Real Property' laws prior to allowing such things, and the only way to get these laws passed is to expose this for what it is, and to see exactly how many people have 'lost' Time Shares in this way, and have been Duped by 'Mis Representation'.

Yes, I waited perhaps too long to file with the Board of Realtors in Palm Springs, but I have not waited too long to write articles to whomever wishes to read them, or whomever will be interviewing in the future. Anyone wishing to contact me for an interview regarding these statements, I have all of the documents regarding the above statements, and have contacted Marriotts, I have written documents, dates of phone calls, names of contacts.

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#5 Consumer Comment

Another- Misled & ignored by MVCI

AUTHOR: Robert - (U.S.A.)

POSTED: Saturday, February 05, 2005

I can only speak for myself and my "Ownership Experience" at Cypress Harbour. Here are the highlights.

My largest complaint of the many we have is, MVCI Sales Executive (Bill) just flat-out misrepresented the way MVCI "timeshare" works. We were told that as Owners, our preferred time at our home resort was guaranteed. How untrue. In my 4 years of ownership, at a cost of over $3,200.00 per year, we have had to RENT time at CY to the tune of $1,200.00 per week, just to take our vacations at our "home" resort.

Unfortunately, I don't know until a couple of months in advance when I can take off for a even one week. With only two or maybe three months advance notice, MVCI has yet to help me find open time at my home resort for the week(s) I need. But, go to Marriott.Com and look for a rental at CY with the time I want?? You bet they have them!

I could go on with many other quality and service issues. Like the way Bill misrepresented the workings of Interval International; and how MVCI trashed our credit because they moved payment offices without ever notifying us (gee, they cashed the checks.. how could they not know I was making the payments?); and how MVCI has NEVER ONCE replied to a single email, voicemail or US Mail letter we have sent over a four year period to resolve our "time use" issues. Not once.

Mr. & Mrs. Consumer; you only need to know this much about OUR ownership experience with Marriott Vacation Club International; IT STINKS.

We believe from our experience that MVCI representatives only care about one thing; that's getting your money and how much of it they can get from you. This, they do very, very well. As for the rest of MVCI services, in our case it's sadly lacking to any degree of our satisfaction.

In conclusion, we're renting AGAIN this year in February. So, MVCI; if you are reading this, congratulations! You're getting an additional $1,200.00 from us again on top of Mortgage payments, maintenance fees and taxes for the 4th year running. In return, we get "points". What a deal and what a wonderful ownership experience we have had!

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#4 Consumer Comment

Another- Misled & ignored by MVCI

AUTHOR: Robert - (U.S.A.)

POSTED: Saturday, February 05, 2005

I can only speak for myself and my "Ownership Experience" at Cypress Harbour. Here are the highlights.

My largest complaint of the many we have is, MVCI Sales Executive (Bill) just flat-out misrepresented the way MVCI "timeshare" works. We were told that as Owners, our preferred time at our home resort was guaranteed. How untrue. In my 4 years of ownership, at a cost of over $3,200.00 per year, we have had to RENT time at CY to the tune of $1,200.00 per week, just to take our vacations at our "home" resort.

Unfortunately, I don't know until a couple of months in advance when I can take off for a even one week. With only two or maybe three months advance notice, MVCI has yet to help me find open time at my home resort for the week(s) I need. But, go to Marriott.Com and look for a rental at CY with the time I want?? You bet they have them!

I could go on with many other quality and service issues. Like the way Bill misrepresented the workings of Interval International; and how MVCI trashed our credit because they moved payment offices without ever notifying us (gee, they cashed the checks.. how could they not know I was making the payments?); and how MVCI has NEVER ONCE replied to a single email, voicemail or US Mail letter we have sent over a four year period to resolve our "time use" issues. Not once.

Mr. & Mrs. Consumer; you only need to know this much about OUR ownership experience with Marriott Vacation Club International; IT STINKS.

We believe from our experience that MVCI representatives only care about one thing; that's getting your money and how much of it they can get from you. This, they do very, very well. As for the rest of MVCI services, in our case it's sadly lacking to any degree of our satisfaction.

In conclusion, we're renting AGAIN this year in February. So, MVCI; if you are reading this, congratulations! You're getting an additional $1,200.00 from us again on top of Mortgage payments, maintenance fees and taxes for the 4th year running. In return, we get "points". What a deal and what a wonderful ownership experience we have had!

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#3 Consumer Comment

Another- Misled & ignored by MVCI

AUTHOR: Robert - (U.S.A.)

POSTED: Saturday, February 05, 2005

I can only speak for myself and my "Ownership Experience" at Cypress Harbour. Here are the highlights.

My largest complaint of the many we have is, MVCI Sales Executive (Bill) just flat-out misrepresented the way MVCI "timeshare" works. We were told that as Owners, our preferred time at our home resort was guaranteed. How untrue. In my 4 years of ownership, at a cost of over $3,200.00 per year, we have had to RENT time at CY to the tune of $1,200.00 per week, just to take our vacations at our "home" resort.

Unfortunately, I don't know until a couple of months in advance when I can take off for a even one week. With only two or maybe three months advance notice, MVCI has yet to help me find open time at my home resort for the week(s) I need. But, go to Marriott.Com and look for a rental at CY with the time I want?? You bet they have them!

I could go on with many other quality and service issues. Like the way Bill misrepresented the workings of Interval International; and how MVCI trashed our credit because they moved payment offices without ever notifying us (gee, they cashed the checks.. how could they not know I was making the payments?); and how MVCI has NEVER ONCE replied to a single email, voicemail or US Mail letter we have sent over a four year period to resolve our "time use" issues. Not once.

Mr. & Mrs. Consumer; you only need to know this much about OUR ownership experience with Marriott Vacation Club International; IT STINKS.

We believe from our experience that MVCI representatives only care about one thing; that's getting your money and how much of it they can get from you. This, they do very, very well. As for the rest of MVCI services, in our case it's sadly lacking to any degree of our satisfaction.

In conclusion, we're renting AGAIN this year in February. So, MVCI; if you are reading this, congratulations! You're getting an additional $1,200.00 from us again on top of Mortgage payments, maintenance fees and taxes for the 4th year running. In return, we get "points". What a deal and what a wonderful ownership experience we have had!

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#2 Consumer Comment

Another- Misled & ignored by MVCI

AUTHOR: Robert - (U.S.A.)

POSTED: Saturday, February 05, 2005

I can only speak for myself and my "Ownership Experience" at Cypress Harbour. Here are the highlights.

My largest complaint of the many we have is, MVCI Sales Executive (Bill) just flat-out misrepresented the way MVCI "timeshare" works. We were told that as Owners, our preferred time at our home resort was guaranteed. How untrue. In my 4 years of ownership, at a cost of over $3,200.00 per year, we have had to RENT time at CY to the tune of $1,200.00 per week, just to take our vacations at our "home" resort.

Unfortunately, I don't know until a couple of months in advance when I can take off for a even one week. With only two or maybe three months advance notice, MVCI has yet to help me find open time at my home resort for the week(s) I need. But, go to Marriott.Com and look for a rental at CY with the time I want?? You bet they have them!

I could go on with many other quality and service issues. Like the way Bill misrepresented the workings of Interval International; and how MVCI trashed our credit because they moved payment offices without ever notifying us (gee, they cashed the checks.. how could they not know I was making the payments?); and how MVCI has NEVER ONCE replied to a single email, voicemail or US Mail letter we have sent over a four year period to resolve our "time use" issues. Not once.

Mr. & Mrs. Consumer; you only need to know this much about OUR ownership experience with Marriott Vacation Club International; IT STINKS.

We believe from our experience that MVCI representatives only care about one thing; that's getting your money and how much of it they can get from you. This, they do very, very well. As for the rest of MVCI services, in our case it's sadly lacking to any degree of our satisfaction.

In conclusion, we're renting AGAIN this year in February. So, MVCI; if you are reading this, congratulations! You're getting an additional $1,200.00 from us again on top of Mortgage payments, maintenance fees and taxes for the 4th year running. In return, we get "points". What a deal and what a wonderful ownership experience we have had!

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#1 UPDATE Employee

Why don't you tell us the whole story

AUTHOR: David - (U.S.A.)

POSTED: Friday, February 04, 2005

Your story does not add up and you are leaving out big sections. Before you try and ruin a companys credibility you should present all the facts like you knew you could not afford this, purchased it anyway, and then when you could not afford it you let your loan fall behind and did not pay your maintenance fees and property taxes.

When you called for your payoff amount FOR YOUR LOAN that is exactly what they gave you. They are not going to let you know how much maintenance fee and taxes you owe. Does your home mortgage company tell you you are behind on repair bills and taxes? I would be willing to bet they don't. When you don't pay your maintenance fee and taxes someone else has to and that is the homeowners association. The homeowners association has every right to rent out your villa to pay for your late bill.

My suggestion to you is don't ever purchase anything you can't afford and if you want to use your Marriott timeshare pay your bills on your own so the homeowners association does not have to take a future vacation from you.

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