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Report: #1177806

Complaint Review: martin and son's roofing - kenosha Wisconsin

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  • Reported By: marie — bristol Wisconsin
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  • martin and son's roofing kenosha, Wisconsin USA

martin and son's roofing Refuse to honor their word or warantee kenosha Wisconsin

*REBUTTAL Owner of company: News Article

*REBUTTAL Owner of company: Response to complaint

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I have been trying to work with Martin and Son's roofing in Kenosha since June. Each time I was told "no problem" or Todd will call you. Or we found your waranty card. ALL lies. Turns out that while I was on vacation Mr. Martin came onto my land and did work on my roof without my permission. I called the shop fuming. Later that day, Sept 8 Mr Martin stated he would re do the north side of my roof for $250 and tha Ken would do the labor free. I told him I wanted a work order before I paid the $250. Well, no work order ever showed up. And after 4 calls to the office I was told it was $350 and Ken never said he would do the labor free. These are the largest group of LYERS I have ever had to deal with. Luckily I recorded them. I had another roofer come out. He stated shingles are not straight and that the first 2 rows, which are important the seams butt up not over lap. Which causes leaks. You see 9 years ago he just dropped off 2 Mexicans and they did the work. He never stayed to even supervise. Then when I begged them to honor their 10 workmanship waranty, Todd said, she's on the downhill side of the waranty so I can do whatever I want. How are these rude peopl still in business!

 

This report was posted on Ripoff Report on 09/19/2014 12:41 AM and is a permanent record located here: https://www.ripoffreport.com/reports/martin-and-sons-roofing/kenosha-wisconsin/martin-and-sons-roofing-refuse-to-honor-their-word-or-warantee-kenosha-wisconsin-1177806. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
0Consumer
2Employee/Owner

#2 REBUTTAL Owner of company

News Article

AUTHOR: Martin and Son's Roofing - ()

POSTED: Monday, January 26, 2015

Below is a link to a news article from the Chicago Tribune regarding shingle roofs that I found interesting.

 

http://www.chicagotribune.com/sns-201501051700--tms--askbildrctnab-a20150116-20150116-story.html

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#1 REBUTTAL Owner of company

Response to complaint

AUTHOR: Martin and Son's Roofing - ()

POSTED: Wednesday, January 21, 2015

I, Todd Martin- the owner of Martin & Son’s Roofing, went out to the property and inspected the roof thoroughly that we completed approximately 12 years ago.   The roof has a 3-tab shingle which the customer wanted. It is a fiberglass matted shingle which doesn’t dry up, lose its granules or curl on the corners as quickly as the organic asphalt shingle used to do. All shingles now manufactured are fiberglass matted shingles which are better. This roof looks really good and is laying very flat for a roof of this age. The roof should last another 15 years.

PS- The three tab system, we give a 2 year guarantee and the 3-D shingles get a 10 year workmanship guarantee.  Even well after the guarantees run out, we still stand behind our roofs.

This is my 42nd year roofing all in this area and we value our reputation.  We have an A+ rating with BBB and also top 5%  rating among roofing contractors with Angie’s List.

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