Complaint Review: Marts Oil Service - Wilmington Delaware
- Marts Oil Service PO Box 11287 Wilmington, Delaware United States of America
- Phone: 866-935-2360
- Web:
- Category: Utility Companies
Marts Oil Service Marts seeks revenge against customers for cancellation of service Wilmington , Delaware
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I signed up with Marts Oil Service in 2008 and service was initally ok until 2010. I was charged more per gallon of oil than my price protection agreement cap. When I called the customer service line I was told that due to the cost of oil being so high they were charging all customers a higher rate. I complained that I had price protection to guard against this. The response - oh well, too bad.
I cancelled my account with them in August of 2011 but I was told that I was still responsible for the price protection contract for the 2011 - 2012 season as this contract is non refundable. I told them I didn't sign up for the contact this year and since I didn't pay for the contract there was nothing to refund just take it off my account and close the account. The customer service operator I spoke with told me too bad, they will not take the charge off my account. She said they will send me to collections instead.
Within the last week I have received 7 notices from Marts for past due charges and collection fees. I went from a zero balance to over $596.00 just for attempting to cancel my account. I have now had to pay a lawyer to fight with this predatory company.
This report was posted on Ripoff Report on 10/21/2011 12:11 PM and is a permanent record located here: https://www.ripoffreport.com/reports/marts-oil-service/wilmington-delaware-19850/marts-oil-service-marts-seeks-revenge-against-customers-for-cancellation-of-service-wil-791228. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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