Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #1215329

Complaint Review: Mass Marketing Solutions - Phoenix Arizona

  • Submitted:
  • Updated:
  • Reported By: Robert Kushner — South Lake Tahoe California USA
  • Author Confirmed What's this?
  • Why?
  • Mass Marketing Solutions 1334 E. Chandler Blvd. Phoenix, Arizona USA

Mass Marketing Solutions National Email ServiceMass Marketing SolutionsMass Marketing Data SolutionsDatabases International, Inc.

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Data Super StoreGet Results for LessUnlimited sendAlbert SicilianoMichael BernhardPatrick Thomas Money back guarantee not honored. After they have your money no emails or calls are returned. Phoenix Arizona

My sales rep., Michael Bernhard assured me that if I was not satisfied within 30 days my money would be refunded.

I called and emailed more than once every day during the first 30 days but my calls were not returned and emails were not replied to, for the first 2 weeks. 

During the last 2 weeks of the 30 day period I was given a user name and password to part of their mailing system however, there was no way to upload or download data to start mailing.

Mike Bernhard finally uploaded some of the data for me in the last 2 weeks but at the rate that took 2 weeks to upload. 

There were still several technical problems preventing me to start mailing.

On the 29th day I demanded a refund but Mike said, “the 30 days period ended yesterday”. Mike also said the 30 days started when I contracted with them.

It has been 3 months now and still no refund and the systems still doesn’t work.

I also requested a W9 right after they withdrew $2488 out of my checking account December 31, 2014 but I still have not received a W9. 

I have not received my contract either that Mike promised would state my 30 day money back guarantee.

I went through this same scenario with Albert Siciliano a year ago which is why the 30 day money back guarantee is so important to me.

Normally I would not let the same company scam me a 2nd time but Albert told me those problems were fixed now and Mike assured me I would get my money back if I was not satisfied within 30 days.

In the last 2 weeks Mike says he is not my rep. anymore and to contact the owner, Patrick Thomas.  I have contacted him several times but he has never responded.

This report was posted on Ripoff Report on 03/12/2015 02:59 PM and is a permanent record located here: https://www.ripoffreport.com/reports/mass-marketing-solutions/phoenix-arizona-85048/mass-marketing-solutions-national-email-servicemass-marketing-solutionsmass-marketing-dat-1215329. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now