Complaint Review: Massage Heights
Massage Heights Mitchell D. Simon Unethical and Deceptive Massage Business Irvine California
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To Whom it May Concern: I have had one of the worst experiences with Mitchell D. Simon the owner/operator of Massage Heights in Irvine, CA. Mitchell, the owner/manager of this branch makes it abundantly clear that erhics are not a priority for him. He talked me into a $59.99 a month contract that entitles me to a one hour massage per month (which isn't even a deal because an hour massage already only costs $59.99). He charged my card for 3 months initially and has been charging me 59.99 a month since. The real scam in all of this is that he never has massage therapists available. So that means that for $360 I have only been able to procure 2 massages. On top of that, his front desk person initially gave me false information and told me I only had three hours credited to my account. It was only after my girlfriend probed, that Mitchell "discovered" I had another 2 hours credited. Had it not been for my girlfriend asking, then I would have been swindled for another $120 by this scam artist. When I went in with my girlfriend to redeem one of the massages I've paid for ($360 at this point), he informed me that I could not use any of my credits for her massage. What's worse, is that if I cancel at this point, I will not be able to use any of the five massages I've already paid for. However, the contract I signed clearly says otherwise! An even bigger issue, is that he bold-faced lied to me and told me that I would not be entitled to any services if I canceled. However, the contract I signed clearly says that I have 90 days after cancellation to redeem my services.
This report was posted on Ripoff Report on 03/26/2017 07:56 AM and is a permanent record located here: https://www.ripoffreport.com/reports/massage-heights/irvine-california/massage-heights-mitchell-d-simon-unethical-and-deceptive-massage-business-irvine-califo-1364037. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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