Master Performance Cleaning Service Inc Tony Alrae, FTC Violations, Unethical Business Practice, Largo, Florida

We had our rugs cleaned in 2010 by Master Performance Cleaning Service. Since then they have made several calls using a private number trying to make another appt, even though they were told to stop calling for a least 6 months. Three months after their previous call, I got a call and set up an appt. Due to their inability to respect my request to stop calling, I was reluctant to use them again, but my rugs looked so bad that I went ahead and had them come out on 2/1.

I called Chuck the day of the service and told him to come after 1:30. He came at 12. My husband took care of getting them set up and left.

While I was lying in bed sick, his helper helped himself to my potato chips. When caught by my mother, who they didn't know lived in an in-law suite on the side of the house, he sheepishly apologized and later came back in the kitchen to apologize again. She told him it was very disconcerting to have him going through our food, and he left the kitchen without saying another word.

Feeling pretty violated, my husband and I took the issue up with Tony, the owner. Tony insisted that the asst thought that when my husband gave them 2 cups and said to "help yourself to water, he really meant everything on the counter, including food. I asked Tony why the asst was so apologetic if he didn't think he was doing anything wrong. Tony still insisted it was a misunderstanding that my husband helped create by offering cups for water.

So unless you want a company who has no respect for FTC rules, your schedule or personal property, do not use these guys. The company is shady, and there are plenty of other reputable carpet cleaners in the Tampa Bay area.