Master Tech Automotive Rip off , No customer service sense Kyle , Texas

First I would like to state that I am never rude to anyone entering my facility. We all have bad days from time to time and I am no different. If I have come across as rude in any way then I do apologize because it is not intentional. Every customer is treated with courtesy and fairness. I give each customer an estimate before repairs are started and always get permission to diagnose. I explain the charges beforehand so that there are no surprises.

I remember this visit and NEVER told this customer that either of the service(Alignment)was a misprint. we do however do flat repairs by way of a tire plug.We did not have tire plugs at the time due to the driver of the company we get them from had an accident and could get them to us till a week later. As far as the alignment goes, we could have been to booked to take one in but he was never told it was a misprint.

Check Engine Light Scan. The coupon CLEARLY states (Codes Only). When I explained to the customer that a diagnostic fee would have to be charged and that just retrieving a code would not let you know what was wrong with your car he became irritated but said that he needed to know what was wrong with his car so I scheduled it with a technician to diagnose. When I came in with the diagnosis the customer did in fact say that he would have to come back after getting up the funds to do the repairs. That is when I informed him of the 80.00 charge that was owed. He knew this up front and told me he needed to know what was wrong with the car so I took that as a go ahead to diagnose.

The BATTERY was not touched at anytime during or after the diagnosis. The scanner is connected inside the car and is self powered by that connector. So there would be no reason to go near the battery for anything other than maintenance which this vehicle was lacking.

After he was told about the charge he himself made comments that I was trying to rip him off. I take this very to be very offensive. I strive to run an honest and reputable business and have been doing so since 1997. I, nor any of my employees has ever taken advantage of anyone that has done business with us.

I am a Veteran Of Foreign WarsOf the US and I know what Honesty, Integrety and Morals are and I live my life bythe meaning of those words.

I have a money back guarantee if a repair cannot be fixed correctly if it comes back. If a vehicle is misdiagnosed the consumer does not pay for the repair. If we cannot find the problem on your car then you are not charged.

I told this customer I did not want his money because I will not be labeled a ripoff by someone who knew good and well what his motives were when he entered my facility and I told him I thought I was the one getting ripped off but I will NOT take money from a customer unless they are satisfied.

I have been in this business for over 25 years now and have met all kinds of great people and have met many that want more than they are due. In any case they are all treated with respect, honesty and courtesy. I have a customer base of over 3000 customers. many have moved or passed on for some reason or another, but I also still havemany of thosethat are still active in the system.

Not everyone can be pleased and I know this. If someone treats me with the same amount of respect they want to be treated with then we can solve any issue that could arise. If I am treated with disrespect I will still try to be courteous but that person would be better off finding someone who doesn't mind being treated that way. I will not stand for it.

I urge this gentleman to get a refund on the coupon he bought if it is not going to serve him. I will even urge SkyMedia to do so.