Complaint Review: Mastercraft Heating & Cooling - Redford Michigan
Mastercraft Heating & Cooling Overcharging - Charged $304 for a $20 part. Redford Michigan
Our a/c was not working. We called for service on a weekday, during the day, non-emergency. The tech came and quickly guessed what the problem was and replaced the dual capacitor at the compressor. He gave me the bill for $304 - $85 service call + $219 for the capacitor. I paid him using a credit card. He was gone after spending about 30 minutes at our home.
I checked on-line and found the part, same part #, for just under $20 on two sites. I called them to see if they had made a mistake and was promised the manager would call me back. After repeated phone calls for about a week, he finally called me back after I threatened to contact BBB, etc. He said they'd made a "mistake" and then asked me if I thought a $75 refund was fair. I told him I was expecting more like $100. He said "We'll give you a $75 refund! Is that okay?" I agreed as it was apparent that's all he was willing to do. Then he told me that they appreciate my business and the next time I call for service I should ask for him to "be sure to get the right price." Seriously?!? First of all, if they made a mistake on pricing the part, he should have an exact amount of the mistake, not try to negotiate a refund! Secondly, if someone needs to ask for the manager to get "the right price", is that how they do business?
I will not be calling them again and I strongly suggest that anyone seeking HVAC work of any kind to check elsewhere.
This report was posted on Ripoff Report on 10/09/2015 11:01 AM and is a permanent record located here: https://www.ripoffreport.com/reports/mastercraft-heating-cooling/redford-michigan-48240/mastercraft-heating-cooling-overcharging-charged-304-for-a-20-part-redford-michiga-1260246. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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