Report: #1260246

Complaint Review: Mastercraft Heating & Cooling - Redford Michigan

  • Submitted:
  • Updated:
  • Reported By: Brian — DeWitt Michigan USA
  • Author Confirmed What's this?
  • Why?
  • Mastercraft Heating & Cooling 26641 Grand River Ave Redford, Michigan USA

Mastercraft Heating & Cooling Overcharging - Charged $304 for a $20 part. Redford Michigan

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Our a/c was not working. We called for service on a weekday, during the day, non-emergency. The tech came and quickly guessed what the problem was and replaced the dual capacitor at the compressor. He gave me the bill for $304 - $85 service call + $219 for the capacitor. I paid him using a credit card. He was gone after spending about 30 minutes at our home.

I checked on-line and found the part, same part #, for just under $20 on two sites. I called them to see if they had made a mistake and was promised the manager would call me back. After repeated phone calls for about a week, he finally called me back after I threatened to contact BBB, etc. He said they'd made a "mistake" and then asked me if I thought a $75 refund was fair. I told him I was expecting more like $100. He said "We'll give you a $75 refund! Is that okay?" I agreed as it was apparent that's all he was willing to do. Then he told me that they appreciate my business and the next time I call for service I should ask for him to "be sure to get the right price." Seriously?!? First of all, if they made a mistake on pricing the part, he should have an exact amount of the mistake, not try to negotiate a refund! Secondly, if someone needs to ask for the manager to get "the right price", is that how they do business?

I will not be calling them again and I strongly suggest that anyone seeking HVAC work of any kind to check elsewhere.

This report was posted on Ripoff Report on 10/09/2015 11:01 AM and is a permanent record located here: https://www.ripoffreport.com/reports/mastercraft-heating-cooling/redford-michigan-48240/mastercraft-heating-cooling-overcharging-charged-304-for-a-20-part-redford-michiga-1260246. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

Segment Now