Complaint Review: Mastermark - Rhino Deck - Albany Minnesota
- Mastermark - Rhino Deck 1 Mastermark Drive Albany, Minnesota U.S.A.
- Phone: 800-535-4838
- Web:
- Category: Building Products
Mastermark Aka Rhino Deck won't stand behind their defective product. Ripoff! Albany Minnesota
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
We recommend NO ONE buy this product. You will be highly disatisfied. Mastermark will not stand behind their product. We built a new home with our deck made from an alternative wood filled product called Rhino Deck. Within a short period of time after installation we began to have a "spotting" problem.
We called the company and originally they said they had similar problems with the "old" product. It was supposed to be a tanin problem and they would investigate it to see if it needed to be replaced. We got so far as to have them ask for our original receipts. A representative came out to look and agreed there was a problem.
After no communication for a few weeks, we called and left a message. A few days later we got a letter telling us it was a mold problem especially in wet areas. Note: only specific boards are spotting which leads us to believe it is not simply mold. They told us to use a mold reducing product called Valspar, which we agreed to try. Within days the problem returned.
We phoned again and again they sent reps out to clean the deck. They only did a small section, and tried to say we must not have cleaned it correctly. Again, within days after their cleaning, the spotting was back worse than ever. We have taken pictures, and have notified everyone.
Mastermark still states it's just mold and will not assist us further. For what they claim to be a virtually maintence free product, that is more costly than other products, this deck material is ugly and inferior. We could keep the spots off, if we power washed it once a week but obviously that is not an option.
Nick
North Myrtle Beach, South Carolina
U.S.A.
This report was posted on Ripoff Report on 10/14/2003 11:06 AM and is a permanent record located here: https://www.ripoffreport.com/reports/mastermark-rhino-deck/albany-minnesota-56307/mastermark-aka-rhino-deck-wont-stand-behind-their-defective-product-ripoff-albany-minne-1033389. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:




Advertisers above have met our
strict standards for business conduct.