Mastertech Vehicle Protection Program will not process claim, blaming us for engine failure. Vehicle has been in shop for almost 2 weeks. The Woodlands Texas

The customer has been waiting 2 weeks because the warranty company requested maintenance records that it appears by the OP have NOT been provided to them so they can properly underwrite the claim.  This seriously sounds like the OP never completed the maintenance on the vehicle and now wants their lack of due diligence covered.  

You said the author needs patience. They have been waiting for two weeks. If the warranty company can't respond within that time frame then the warranty company needs to change their process. There is no adaquate defense to not responding to a claim within two weeks. Two weeks is a long time to wait to hear if the client's coverage will be honored or ignored. IMO it looks like they are using the old trick of not responding so the customer must pay for their own repair even if the repair is a covered repair.

A warrenty IS NOT a cover all for your problems. ANY warrenty is going to have stipulations as to what exactly is covered. They have not denied your claim. The warrenty company CAN NOT just cover every claim thrown at them. That would have them out of business in no time. They do have to protect their customers and by that I mean ALL of thier customers. As such they MUST do thier part to ensure you have a valid claim. Many ppl think nothing of screwing a warrenty company over.

They think its just some faceless giant that can afford to take hits on fraudulent warrenty claims. The unfortunate part is that yes the are a giant company, but THEY dont take the hit. The current customers do. This means more restrictive requirments on warrenty claims. Just because they are a warrenty company is no reason for them to take the shaft. I would suggest that you STAY ON TOP OF YOUR SITUATION!!!! Send them the information requested and wait. You might be surprised how far aptience will get you.

They have to do thier part to protect not only themselves but their customers as well. Yes they MAY start off trying to blame the consumer. But once the information is presented that you have taken care of your vehicle, then they will more then likely take care of your claim. They have not ripped you off. This is a WAAA WAAA post. Youre b*tching because its not as fast as you would like it to be. Well get over yourselves guys. The real world IS NOT the internet. It is not a magic trick.

When a company has to pay out several thousand dollars for a engine rebuild you can be d**n sure they are going to make sure that its actually their responsability to do so. This takes time. So sit back and wait until they REALLY screw you to post. And remember....THEY DID NOT USE YOUR VEHICLE!!!! If your claim is denied, its not because of what THEY did. You had the car and used it. Youre just running to them so YOU dont have to pay it.