Match.com aka Match.com LLC Unauthorized charge. Distant Unhelpful and cold customer service reps. Isolated/hard-to-reach upper management. Internet

Unauthorized charge on my card. No effort to resolve. Match.com charged my credit card (on file) $129.54 because I hadn't met eligibility requirements for the "6-month guarantee." This occurred January 24th, 2015. There was no warning email indicating a charge was imminent nor a warning I hadn't met their requirements.

Supervisor (Jose) was verbally rude and refused to grant a refund or even try to resolve the issue. I truly feel that that company took $129 without permission and doesn't care that I have legitimate concerns. I've also written a formal complaint to their corporate offices in Dallas. No response.

After filing complaint on BBB, they gave a partial refund and then cancelled membership.  They do not reutrn calls to get a true resolution. Here is their corporate office number to complain to corporate reps: (214) 576-9388. This company isolates it's staff other than lower level customer service and supervisors. Use above number for results. Good luck!