Complaint Review: Matrix Medical Network and - Scottsdale Arizona
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- Author Not Confirmed
- Matrix Medical Network and 9201 East Mountain View #220 Scottsdale, Arizona USA
- Phone:
- Web:
- Category: Health Insurance
Matrix Medical Network; Arizona Blue Cross Blue Shield Advantage Plan and Medi Sun Medicare Advantage Plan Scam & Deceit Scottsdale Arizona
*Consumer Comment: pressured most often calls and letters.
*Author of original report: Matrix Medical Network Not Telling the Truth
*Author of original report: Matrix Medical Network Inside Information Setting the record straight
*Author of original report: Matrix Medical Network uses emotional coercion
*Author of original report: Matrix Medical using decit
*Author of original report: Matrix Medical is deceitful and lies
*UPDATE Employee ..inside information: Completely Inaccurate Information
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They say what you don’t know can’t hurt you. But, a new scam is banking on seniors having a limited knowledge of their Medicare advantage plans.”
According to consumer watchdogs, scammers from Matrix Medical with the permission from Blue Cross/Blue Shield Advantage Plan are trying to fool consumers, in many cases seniors, into giving up personal information by claiming they’ve been personally selected to get an in-home physical and home assessment. It is still to early so not many people know about what is going on and it will only help the flimflammers to remain ignorant.
BEWARE SENIOR CITIZENS: A scam is going around that will involve you if you are enrolled in Blue Cross and Blue Shield Medicare Advantage Plan of Arizona, also if you are enrolled in Medi Sun of Arizona. They are using Matrix Medical to gather ALL of your personal information, i.e., ethnicity, power of attorney, medical power of attorney, medical history, social history, family medical history, and wanting to come into your home to assess you and your house. Matrix Medical Director Juan Chavez is heading this scam. This home assessment will be conducted by a Matrix Medical "nurse" so they can gain your confidence. Matrix Medical states that you mustfill the assessment out or send in a signed blank form even if you wish not to participate. They are using emotional coercion to intimidate the seniors. It is Medicare policy that you do not have to fill out any survey, assessment or questionnaire. This is illegal. Juan Chavez will accuse seniors of negatively perceiving their intentions. Matrix Medical harasses Medicare beneficiaries by sending a survey or questionnaire every month. When they don't hear from you they personally call you. Your phone number has been given to them by Medi Sun and Blue Cross/Blue Shield of Arizona even though you have asked them to cease calling.
Do not fall for this scam!
This report was posted on Ripoff Report on 06/20/2013 10:18 AM and is a permanent record located here: https://www.ripoffreport.com/reports/matrix-medical-network-and/scottsdale-arizona-85258/matrix-medical-network-arizona-blue-cross-blue-shield-advantage-plan-and-medi-sun-medica-1060702. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#7 Consumer Comment
pressured most often calls and letters.
AUTHOR: - (United States)
SUBMITTED: Thursday, November 01, 2018
not voluntry as told by matrix above... did not get any helpfull advice of my healt meds or place that help around me in my area... basicly just questions questions and check pluse heart rate... JOKE not usefull to the paient...sometype of scam1
#6 Author of original report
Matrix Medical Network Not Telling the Truth
AUTHOR: Anon - ()
SUBMITTED: Saturday, June 22, 2013
My hope is that by filing this report we can help publicly reveal ripoffs, liars, deceitful people and people that the general public should look out for. We will respond accordingly by always telling the truth much unlike what Matrix Medical Network is doing. Harm has come to us and it is our hope that we get the justice we deserve!
#5 Author of original report
Matrix Medical Network Inside Information Setting the record straight
AUTHOR: Anon - ()
SUBMITTED: Saturday, June 22, 2013
Listed below are reviews about Matrix Medical Network's employees speaking out and telling all. Do you want to do business with them and give out your personal information? Think twice! Those who work there know. Only a few somewhat good reviews and this is not enough for us seniors. We need and want excellence. Now who is the liar Matrix Medical Network?
Matrix Medical Network
Matrix Medical Network Employer Reviews
Company Attributes
- Compensation/Benefits
- Management
- Job Security/Advancement
- Job Culture
Job Work/Life Balance
The company was fairly new so there were a lot of policy and procedural changes as time went on. The turnaround in changes to these policies and procedures were so short – more... lived that it created a revolving door of employees coming and leaving which made the work atmosphere pretty tense.
The hardest part of the job really had to do with procedures and changes which created a lot of animosity between co-workers due to lost production after doing the leg work. – less
-Being a superb communicator who really enjoyed talking to patients. I learned how to listen to members and family members concerns and needs.
-Our Management team is dedicated to improving member care. Weekly meeting and being updated on new procedures and policy was – more... outstanding in our growth.
-I worked with a good group of co-workers, we were teamplayer very professional and alway filled the gaps, when it came down to scheduling daily.
-The hardest part of my job was listening to some patients, who didn't have help or how there children didn't help them. I have talked to many members that were crying on the phone and had to contain myself. I would try and schedule members a visit the very next day. I would also follow up with the members, just to check on them. That was something I didn't have to do. I did it anyway and the member would be so happy I did.
-The most enjoyable part of my job was scheduling the visit for the members. I really enjoyed getting the members the quality help they needed. I alot of senior were so grateful just to talk to me. If I made a member happy or saved a life, just by getting a NP to come by their home, to do an Medical Assessment that made me happy. – less
I have learned many people are not familiar with the wellness assessment and don't see the advantages of it--my job is to also speak of the advantages to them.
The hardest part of the job is maintaining a daily quota. This can fluctuate depending on the NP you're scheduling for and which zips they travel to as well as how many members are in a zip whom are available to call at any one time. Members also cancel and/or reschedule which can also affect your quota.
The most enjoyable part of the job is when a member decides to try the service or calls in after a wellness assessment with good feedback about the NP and wellness assessment. – less
#4 Author of original report
Matrix Medical Network uses emotional coercion
AUTHOR: Anon - ()
SUBMITTED: Saturday, June 22, 2013
Matrix Medical Network's posting only shows they are a bully company. Review from employees will back this up. Do your homework. Emotional coercion is used against anyone who voices their concern and has had issues with them. Matrix Medical is using deceit, lies, intimidation and emotional coercion for the sake of securing private information from a Medicare Beneficiary.
#3 Author of original report
Matrix Medical using decit
AUTHOR: Anon - ()
SUBMITTED: Saturday, June 22, 2013
Matrix Medical persists beyond normal contact. It was previously stated by Matrix Medical that 97% of enrollees are satisfied. Now, Matrix Medical states there is a 93% satisfaction rate. Percentages are going down fast.
Matrix Medical is not knowledgeable about the Medicare policies regarding its beneficiaries. Medicare's policy dictates that no Medical Beneficiary is obligated to fill out any questionnaire or survey. It is ILLEGAL!
#2 Author of original report
Matrix Medical is deceitful and lies
AUTHOR: Anon - ()
SUBMITTED: Saturday, June 22, 2013
Matrix Medical of Scottsdale, AZ is a data gathering company and only wants your private information. Please do your homework and check it out before you engage in any contact with them. Private information consists of family medical history, family social history, medical directive information, medical power of attorney, previous information that your personal physican has, etc. They will hound you with mailings of surveys and questionnaires. Once you deny them they in turn will personally call you after your phone number was given to them by Blue Cross Blue Shield Advantage Plan of Arizona. Their customer service representatives will try and intimidate you. They state that surveys and questionnaires are for the continuity of your health which we all know is untrue. They also want to know what is your ethnicity which has nothing to do with health care. They lead you to believe that you have been personally selected for an in-home health assessment. Matrix Medical states that so-called nurses will do the in-home assessment, but one has to be aware of their background which Matrix does not provide.
If you emphatically state you do not wish to deal with Matrix Medical and their in-home health assessment, customer service representatives will rudely state that you must sign a blank one and send it back to them.
Juan Chavez does not apologize for his rude behavior of his company nor the bad customer service his employees display. He made no effort to correct the issues and it took another entity to do it for him.
#1 UPDATE Employee ..inside information
Completely Inaccurate Information
AUTHOR: Michael John - ()
SUBMITTED: Thursday, June 20, 2013
A brief background concerning Matrix Medical Network (“Matrix”) and its business is appropriate to provide context for this completely inaccurate posting.
Matrix works on behalf of Medicare Advantage health plans throughout the United States. These health plans provide medical benefits to their beneficiaries. With the prior permission of the beneficiary, Matrix’s network of licensed Nurse Practitioners visit beneficiaries in their homes as well as nursing facilities to conduct confidential, one-on-one health assessments on behalf of the health plans at no charge to the beneficiary.
These health assessments do not differ from what happens in doctor's offices across the U.S. when it comes to assessing the overall health of an individual. The information is also safeguarded by Matrix and health plans under the strictest federal regulations and guidelines.
The beneficiary is first informed of this opportunity via a welcome letter from the health plan. A Matrix relationship coordinator then calls the beneficiary to advise him/her that Matrix and the health plan are working together on the health assessment program and to request whether the beneficiary would be interested in receiving an in-home health assessment. The beneficiary’s participation in the program is completely voluntary--no coercion or undue pressure is used.
Matrix takes pride in our assessment program and the fact that 93% of people who receive an assessment valued the service Matrix provided to them. Hundreds of thousands of these assessments are preformed by Matrix every year following the strictest quality guidelines and highest standards by clinical professionals who care greatly about improving the quality of life of the health plan beneficiaries they visit.
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