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Report: #453195

Complaint Review: Matt Bacak - Frontier Marketing, Internet Marketing Dirt Magazine - Duluth Georgia

  • Submitted:
  • Updated:
  • Reported By: Temple Terrace Florida
  • Matt Bacak - Frontier Marketing, Internet Marketing Dirt Magazine Duluth, Georgia U.S.A.

INVESTIGATION: Matt Bacak commitment to 100% customer satisfaction. Matt Bacak - Frontier Marketing recognizes that complaints posted on Rip-off Report (true or not) are issues that need to be addressed and if handled correctly can be valuable learning opportunities. Matt Bacak - Frontier Marketing, helping build your reputation as an expert in your industry, increase traffic, assisting with Internet Marketing strategies, making money online. Duluth Georgia
*UPDATE: Rip-off Report Investigation - Matt Bacak recognized by Rip-off Report Corporate Advocacy Business Remediation & Customer Program as a safe business service businesses can trust - Matt Bacak pledges to always resolve any issues.

*UPDATE Employee: Money Appeared - Issue Resolved

*UPDATE Employee: Looking Into this...

*UPDATE Employee: Support is trying to help "Euer"

*UPDATE Employee: Support is trying to help "Euer"

*UPDATE Employee: Support is trying to help "Euer"

*UPDATE Employee: Support is trying to help "Euer"

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Rip-off Report Investigation: Editor's UPDATE: Rip-off Report Investigation - Rip-off Report's impression of Matt Bacak after a recent interview reveals Matt Bacak is exceptionally knowledgeable, sincere and an honest internet marketer dedicated to serving his customers needs. Matt Bacak personally contacted Rip-off Report and asked us to check into the history of all his companies and the complaints made by consumers. Matt Bacak recognizes that complaints posted on Rip-off Report (true or not) are issues that need to be addressed and if handled correctly can be valuable learning opportunities. Rip-off Report understands, mistakes happen, and it's impossible to satisfy 100% of the people 100% of the time. But Matt Bacak stated that he did not want anyone to be an unsatisfied customer. Positive Rating and Recognition has been given to Matt Bacak for his Commitment to Excellence in customer service. Rip-off Report's investigation of Matt Bacak uncovers an ongoing commitment to total client satisfaction. This means that customers can expect that he will always work towards finding a mutually satisfactory resolution to any complaints or concerns. Matt listens carefully to customer concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the products and services he offers and the support for his services. Bacak stated to Rip-off Report that his philosophy is "Not only are we focused on providing the most current 'Bleeding Edge' marketing tools and strategies available, we are also 100% committed to taking good care of our customers and dealing with all customer service issues within 24-48 hours of receiving them. We don't want to meet the 'standard' - we want to exceed the standard... and set the bar higher for everyone else." Rip-off Report has confirmed that Matt Bacak takes customer support seriously. Matt has recently put into place systems, people, and technology that make it certain that his staff is the easiest to contact and easiest to deal with in teaching, training and marketing services on the Internet. Such changes include improved websites, improved access through targeted SEO and more clear information about their services and how to contact the company. Rip-off Report was pleased to learn that his past and current approach to business is focused on his pledge to total commitment towards customer satisfaction. Again, Matt Bacak recognizes that complaints posted on Rip-off Report (true or not) are issues that need to be addressed and if handled correctly can be valuable learning opportunities. For instance, he learned it was necessary to remove certain employees because of their inability to follow new policies. "I hate having to fire people, but the fact is my customers are my #1 business priority," Matt told Rip-off Report. With the feedback generated by Rip-off Report's Investigation Matt has made the changes necessary to convince us of his total overall commitment to exceptional customer experience. In summary, after our investigation, which included discussions with Matt Bacak, Rip-off Report is convinced that he has been and is committed to quality delivery of services resulting in total client satisfaction. Read about Matt Bacak .. see his websites and the services he has to offer.. . Read more about Matt Bacak's Commitment to Excellence and Total Consumer Satisfaction and why consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike. Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works. ===================== NOW TO THE ORIGINAL REPORT THAT WAS FILED ===================== Matt Bacak - Frontier Marketing, Internet Marketing Dirt Magazine Unsubscribed from a Recurring Paid Subscription and Still Being Charged the Fee Duluth Georgia

I too, went for the $1 Special - a download able Internet Marketing Course. I received a strange package in the mail and it was this "Internet Marketing Dirt" Magazine, a few pages of content for what I found out later was for $29.95 a pop!

I received another one a day or two later identical to the first one.

It wasn't until weeks later when I discovered the charge. By this time I received another one - the April Edition, even thinner than the first two. I said, "No way!" and my checking account had not yet been charged for it.

I called a number I found in the email when I first purchased the Course. In that phone call I got a recording and left a message that I wanted this paid subscription canceled. A couple days later (May 12th) that the subscription had been canceled per my request.

At 2:00 am, one week later, I went into my checking account online to find another $29.95 charge against my account which is now pending.

Having been laid off from work I have no money for this! Of course the office is now closed! I tried to call the number and the recorded voice quickly gives the help desk's web address which is not legible. It is not spelled out for clarity.

The website does not have any visible links to a help desk except one that has web address that in any way sounds like the one on the telephone recorded message but appears to be a separate help desk for one of the other products. I left a message on their voicemail telling them not to charge my account as doing so will prevent me from paying bills.

I did find in the text that this subscription was automatically part of the purchase of the Course and that I would be billed - something I missed due to haste which I take account for.

I did unsubscribe from this magazine and have gotten an email response showing that I have indeed been unsubscribed a week ago. I should not be charged for this now.

I did not reckon having to go through all these hoops trying to not get charged anymore from this company and find it was a big mistake to have tangled up with them! As it stands now I won't be able to contact them about this until hours from now, which at any time the charge can occur and go out of pending status.

I urge others to stay away from Matt Bacak and his Frontier Marketing company even though that Course appears to be good bait - that's exactly what it is and all it's there for.

Euer
Temple Terrace, Florida
U.S.A.

This report was posted on Ripoff Report on 05/18/2009 11:46 PM and is a permanent record located here: https://www.ripoffreport.com/reports/matt-bacak-frontier-marketing-internet-marketing-dirt-magazine/duluth-georgia/investigation-matt-bacak-commitment-to-100-customer-satisfaction-matt-bacak-frontier-453195. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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#6 UPDATE Employee

Money Appeared - Issue Resolved

AUTHOR: Nicole Silverstone - (U.S.A.)

POSTED: Wednesday, May 27, 2009
I didn't have to do anything regarding this report because everything was all ready taken care of. I spoke with this customer via email and he responded with an email explaining the whole situation and inside the email he said:

"About three days after I brought this to Tamara's attention the money appeared in my account, but a bit too late. I'm just glad this issue did get resolved and I not get charged again."

I responded 10 minutes later with a reply that I was happy that it was already taken care of and since then we have had a pleasant conversation back and forth.

Nicole Silverstone
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#5 UPDATE Employee

Support is trying to help "Euer"

AUTHOR: Nicole Silverstone - (U.S.A.)

POSTED: Monday, May 25, 2009
Support is trying to help "Euer"

Hi Euer,

I'm trying to find your account in our system. Unfortunately, I can't find a "Euer" anywhere to help you. Would it be under another name? No matter what. Please email me ASAP at nsilverstone@gmail.com so I can quickly help you get this resolved. Please put "Nicole - Report" in the subject line so I know that it is you.

I'm scratching my head why you are still getting charged after we canceled your subscription. But, I'll refund you and take care of this as soon as I hear from you.

Looking for your email.

Nicole Silverstone
Customer Support Mgr.
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#4 UPDATE Employee

Support is trying to help "Euer"

AUTHOR: Nicole Silverstone - (U.S.A.)

POSTED: Monday, May 25, 2009
Support is trying to help "Euer"

Hi Euer,

I'm trying to find your account in our system. Unfortunately, I can't find a "Euer" anywhere to help you. Would it be under another name? No matter what. Please email me ASAP at nsilverstone@gmail.com so I can quickly help you get this resolved. Please put "Nicole - Report" in the subject line so I know that it is you.

I'm scratching my head why you are still getting charged after we canceled your subscription. But, I'll refund you and take care of this as soon as I hear from you.

Looking for your email.

Nicole Silverstone
Customer Support Mgr.
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#3 UPDATE Employee

Support is trying to help "Euer"

AUTHOR: Nicole Silverstone - (U.S.A.)

POSTED: Monday, May 25, 2009
Support is trying to help "Euer"

Hi Euer,

I'm trying to find your account in our system. Unfortunately, I can't find a "Euer" anywhere to help you. Would it be under another name? No matter what. Please email me ASAP at nsilverstone@gmail.com so I can quickly help you get this resolved. Please put "Nicole - Report" in the subject line so I know that it is you.

I'm scratching my head why you are still getting charged after we canceled your subscription. But, I'll refund you and take care of this as soon as I hear from you.

Looking for your email.

Nicole Silverstone
Customer Support Mgr.
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#2 UPDATE Employee

Support is trying to help "Euer"

AUTHOR: Nicole Silverstone - (U.S.A.)

POSTED: Monday, May 25, 2009
Support is trying to help "Euer"

Hi Euer,

I'm trying to find your account in our system. Unfortunately, I can't find a "Euer" anywhere to help you. Would it be under another name? No matter what. Please email me ASAP at nsilverstone@gmail.com so I can quickly help you get this resolved. Please put "Nicole - Report" in the subject line so I know that it is you.

I'm scratching my head why you are still getting charged after we canceled your subscription. But, I'll refund you and take care of this as soon as I hear from you.

Looking for your email.

Nicole Silverstone
Customer Support Mgr.
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#1 UPDATE Employee

Looking Into this...

AUTHOR: Mbacak - (U.S.A.)

POSTED: Monday, May 25, 2009
I'm having my team look into this and will
have them refund you right away.

Matt
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