Mattress Depot U.S.A. David Smith Mattress Depot U.S.A. stores sell USED Seattle, Bellevue, Lynnwood, Tacoma And Others Washington

As someone who works in the industry (not in the Pacific NW, obviously), I just wanted to post some comments.

First of all, the commentor that works in the 2nd hand industry is right on, as far as I can tell.  The company I work for doesn't mess with that market too much, except for our own returns, but I was getting ready to post on here that most of the beds that would be "seconds," etc. are going to be used.  I also see nothing wrong with this business, as long as everything is done on the up and up. 

I'm also glad another employee from the conversation came in and admitted as much, though I wonder if the company may train employees to lie about them possibly being used (strictly my guessing here), as in many complaints about this company I see "employees" claiming they don't sell any used beds.  As a sales manager, I wish I had confidence that all my sales people had this guy's values.

As far as the CR report, I don't recall there being anything about brands being different.  In my experience that isn't the case, unless a major brand is making a private label for a retailer.  Sealy isn't running around putting obscure brand names on a bunch of different mattresses when they spend the money they do advertising their brand.  It doesn't make sense (re: $$) to promote a brand, and then not get the highest ROI on that promotion as possible.  Model names, do change, though there is frequently differences in the beds at the larger retailers (different fiber layers, etc) that may or may not mean much to you, but they are different.

CR also stated, that while price doesn't absolutely mean a better product, people who spent more were (generally) happier with their purchase (I believe over $3000 was the dollar amount).  They also mentioned that people found mattresses they liked at lower price points as well.

Backs are strange animals, and the bottom line is that what works for mine may not work for yours.  That leads to a major issue with anyone trying to recommend a mattress without knowing your needs in a bed, and your comfort preference.

Well, I'll step down from my soap box, but if your curious how this guy "not even in this area" got here, I was just checking out mattress complaints in general, and started reading this one, and here I am.

i followed the thread started by wendi with great interest as i was doing due diligence to prepare for my purchase.  i am not going to comment on anyone's motives, let alone second guess on their background.

1. if you are in the process of buying a mattress, definitely check out Consumer Reports' (CR) mattress buying guide.  CR does not offer brand by brand, model by model rating of mattress (like they do on automobiles), however, CR delivers a review of the industry.  according to CR, brand or model does not mean anything in the mattress business (except some specialty brand like Tempurpedic). you may see a Serta brand with a certain model in one shop in a certain state/city, however in another shop or state, the same item may be branded under a different brand and different model.  as such, it is impossible for CR to do a state wide mattress review let alone a national review. for mattress purchase, the most important thing is to check the coil count and the material in person (as such CR does not recommend shop mattress online).  also, (the sales people in the industry must disagree with this), higher pricing may not mean better quality product. most importantly, brand name means nothing as the same mattress can be sold under different brands or no name brand.  in fact, CR's nation wide user survey found that, all famous national brands (e.g. Serta, Sealy, S&F) received the lowest user survey ratings.  the highest ratings all went to some "house brands" unique to a certain store in the East Coast and Mountain State (although none of these house brands available in Pacific NW).  

after reading CR, i decided to totally disregard "brand name" and pricing as a gauge of quality assurance and focused on personal review and inquiries of the product. as such, i asked for coil counts (per CR suggestions), i personal slept on the mattress for a few minutes and feel the product.  

2. i think it is illegal to sell pre-owned or pre-used mattress as "new".  i think the shop must disclose to customers if the mattress is not brand new and carries no warranty.  i think Mattress Depot USA did that in writing.  i personally would never purchase a preused mattress.

my final suggestion is, look for no name new mattress.  always look for warranty, as preowned or preused mattress carries no warranty and finally, read the fine prints before signing the sales order.  

Hello,

I came across this article today while skimming the internet, and felt that I can post on this topic (since I manage our southcenter location of Mattress Depot USA).  First off, we are a mattress outlet, and advertise as such.  We buy in bulk and the majority of our inventory (95% or so) is brand new and our suppliers do not even make the product until we do our weekly orders.  On our Sealy (only our Sealy product!) we are a factory second outlet for them.  It does consist of everything that the above retailer mentioned (factory blemished, scuffed, floor model, and CUSTOMER RETURNS).  We clearly label that on every Sealy product.  Some people really want that value and do not care, while others do care.  We offer solutions to both parties and for myself do so in an honest manner (and feel our staff does too).  I came aboard when we had 4 stores and now we just opened our 12th store (with a few in the near horizon).  We have placed in the top 100 fastest growing companies in Washington State the last 3-4 years in the row.  I personally feel that is a testament to satisfied customers, as if we were taking lousy care of them I don't think we would continue to grow so fast.  I am sincere in that I am sorry the above customer is unhappy, but I know from my standpoint, I have always done (and will continue to do everything I can for our customers.  If you or anyone has any questions in regards to factory seconds or what we sell.  Feel free to call me as I would be more than happy to give you any info I have on the matter (even if you are buying one from another store too).

Sincerely,

Ryan Leaf (General Manager)

Mattress Depot USA (206) 575-2950

Oh my...I don't even live in the northwest. But I can certainly shed some light on THIS situation...

Sealy and other manufacturers DO offer what is known in the industry as the "Secondary Bedding Market". The description of this is as follows:

Mattress Seconds are mattresses that do not meet the strict guidelines set forth by the manufacturers. Factory seconds are mattresses or box springs that are closeouts, damaged, blemished, returned, flawed in production, etc.

Sealy understands absolutely that many of these products are returns...as a matter of fact the majority of these items are returned. Are some of them seconds?...yes. Are some of them shoddy workmanship?...yes. Are MOST of them that?...no.

These loads are sold to sub wholesalers in a zoned structure. A tier load would likely contain mostly seconds and would cost significantly higher...

A load valued in the 70% off range would likely be what Sealy would refer to as a "distressed load". These would be primarily returns, heavily stained items, and those with some rips and tears.

My guess, and understand that this is strictly a guess...is that the vendor listed above purchases loads from Sealy (Or Others) Secondary Bedding Division. It's a completely legal business and it's ok with Sealy and it's ok by me as long as there is no underhandidness.

AND THIS MY FRIENDS IS WHERE THIS THREAD INTERESTED ME:

Daniels originally comments on the post as if he is a weary customer who needed to shop all over to find a deal and how he went back to Mattress Depot to get the great deal. Then in another post he basically throws up an ad for Mattress Depot. Seems to know EVERTHING about their business including how much business they do in the state, how big a company they are, and the percentage of secondary beds they by from Sealy. I find this fascinating. The only trouble that Sealy would have with this whole thing is if there were deception from the retailer to the consumer. Based on the 2 VASTLY different posts from the same person leads me to believe that there may be some deception...there CLEARLY was in this thread.

That all being said...Wendy you may BE a disgruntled employee...but that doesn't mean that what you say isn't true.

Daniels..you seem to be a happy customer in one post and the all-knowing Mattress Depot employee in the other.

And Cat...this one puzzles me. Not from that area AND not in the business...it's a wonder you would ever even FIND this thread.

And lastly me...I found the thread because I was looking for threads on secondary bedding. I actively pursued the topic as I am IN the secondary bedding industry and wondered what was shaking out in the land of secondary mattresses.

Well folks...that's it...I've had my say. Everyone have a great day! ;)

How ironic that you and the employee post on the same day. You might consider handling customer complaints in a different fashion. This cannot be improving your overall reputation. If it is inflating your ego, that you think you are so smart however, congratulations. The truth is in the pudding........you and your company sell beds that are used and have had human and pet bodily fluid in and on them. Happy Holidays and why don't you quit playing games Mr. Smith.

I figured as much considering how testy Wendy got with my comment. That is ok, I have traveled frequently even though Wendy must think those of us who live in Tn must not ever travel or fly on planes. lol

I have been in your stores and was always highly impressed. I just bought a new mattress and spent quite some time knowing my product before buying. I never saw anything like what she described in the stores I visited. It was always very pleasant.

Cat from Hendersonville, Tn (Johnny Cash' home btw)

Well, Wendyi is clearly employed by the competition and just trying to discredit Mattress Depot because they are losing so many customers and going out of business. If you go to Mattress Depot USA .com and click on the Factory Seconds tab it gives a complete description and details about what is defined as a Factory Second. There is ABSOLUTELY no misleading customers and the verbage is taken straight from Sealy headquarters and was created by their lawyers.

Additionally, only 25% of what Mattress Depot sells are Factory Second's from Sealy. Over 75% are BRAND NEW FULLY WARRANTY MATTRESSES from local manufacturers and the prices are below what other retailers can sell them for. Mattress Depot keeps its overhead low and passes the savings on to the customers! Currently, Mattress Depot USA has 11 locations and will have 20 stores by 2010. Mattress Depot USA is the fastest growing mattress retailer in the nation! Yes, the entire nation and will soon surpass Sleep Country for total sales in Washington State. Clearly, they cannot be this successfull by misrepresenting and ripping off customers.

Wendyi, you might want to consider sending an application in to Mattress Depot USA since your current employer is going out of business but then they would not hire an unethical person such as yourself. Better look for another career you have been smeared.

I get out and travel. So please do not ASSUME what I am talking about. I've been in many stores all over the United States. I just asked a simple question ......how do you know its used? Did you find fleas in the mattress, stains on it? How do you know? It is an honest question and you posted the report with no proof backing it up.

BTW factory seconds does not necisarly mean "used". Sometimes it means something as simple as the sewing was off on one side or they put the tag upside down. It can mean anything that they can not sell it for full value. Come on, it does not mean you did not get a good deal! Actually my daughters first matress was a Sealy's Top model for that day and it was a FLOOR model and we got it for $96 bucks 23 yrs ago and still going strong! So I do not believe this is a rip off. I think that you probably walked off with a better deal and you did not get perfection, which is not the same thing as a dirty , smelly mattress being sold as new. Now that would be a ripoff!

Well Cat from Hendersonville, Tennessee. First off, I don't believe that Mattress Depot U.S.A. has stores in your region. They are a Puget Sound (Washington State) retailer. Secondly the proof is not hard to find. Mattress Depot U.S.A purchases mattress sets from the Sealy factory in Portland, Oregon as needed. Mattress Depot U.S.A. is not a Sealy Dealer, they only buy truckloads on a pre-pay/no warranty program. The units that they purchase from Sealy (Sealy, Stearns & Foster, Bassett Bedding) are mattress sets that are returned to the factory from Macy's Northwest,Costco and other retailers. The mattress is simply loaded up into a trailer and offered to Mattress Depot U.S.A. and other secondary retailers at a tremendous markdown from the list price. The mattresses have been in consumers homes and slept on...period. There is no cleaning or tailoring done to the mattresses before delivery to Mattress Depot U.S.A. The unethical part of the entire process is that Mattress Depot U.S.A. entices their staff to sell them in a smoke and mirror way to help with the profits of the stores ($500 sale on a used mattress is roughly $365 profit). You can see the condition of the mattress when you purchase them and that is what tipped us off to researching them. The sales staff tells you things like, it was an old model, discontinued item, show model, etc. That is hardly a way of explaining major construction flaws, visible urine stains, discoloration, Macy's current labels, Costco current labels, sweat rings, worn fabric, dips in the material, and other visible evidence of wear and tear of a sleeping surface. We have since discovered the concerning health issues that are being correlated with dust mites and such as well. The company is simply misleading and selling "Used Mattresses" as we understand the term "Used". They have been slept on before, in another home with another human being. I am confident that if you are looking for proof you now have it Cat.

So how do you know they sell "used" mattresses? I've been in their stores and never ever found this to be true. Back up your claim if your report is true. Where is the proof? How do you know they sell used merchandise? You did not include any of this info in your original report or in your rebuttal.

Hmm.. So I took the time to write a complaint about Mattress Depot and they assume that I work for a competitor. I suppose that any and all intelligent consumers will decide for themselves just how inappropriate their rebuttal is. I do not, and never have worked for the mentioned competitor that they have such a detrimental opinion of. The facts are the facts. Mattress Depot U.S.A. does sell mattress sets that have been returned to factories after being used in consumers homes and residence. Period.

After reading a negative review on this website about Mattress Depot USA we almost didn't check them out when we went mattress shopping last weekend. However, we did some more research and found out that they are rated the best place in Seattle to buy a NEW mattress set buy Yelp and many other very reputable review websites. We checked out some of the rebuttal and saw that the negative reviews were done by competitors and that made perfect sense. Therefore, we decided to go to Sleep Country USA and were treated very poorly and couldn't believe their high prices. We also checked out several other competitors before ending up at Mattress Depot USA. The salesman was very knowledgeable and easy going. There was no pressure to buy and the PRICES WERE AMAZING! We asked about both the fully warranty new mattresses and the factory seconds. There were only high quality mattresses in the store and we selected a beautiful queen set that had a 20 year warranty! We have been very happy and have recommended these guys to several friends. Don't be fooled by the false reviews trying to discredit Mattress Depot USA and go check them out for yourself! I promise you will not regret.

Mattress Depot USA sells brand new fully warranty mattress sets from several name brand manufacturers and factory seconds from Sealy. We do not sell any used beds at our retail locations. These false reports and acusations have been left by Kings Mattress employees because they are going out of business and cannot compete with Mattress Depot. Don't be fooled by FALSE posters/reviews. Come into our stores and see for yourself don't let miss out because of these false postings.