Max Colon Easy Sell but Difficult to Return Rancho Cucamonga California

My wife signed up for a trial and canceld they said it was over the deadline which it may or may not have been but then refused to let us returned the product.

They kept refering to their terms and conditions...

"We have a 15-day satisfaction guarantee return policy on all shipments.

If you are unsatisfied with our product, you may return the unused portion 15 days from the date that the product was originally shipped to you for a refund according to the following terms:

To obtain a refund, your return must be postmarked 15 days from the date that the product was originally shipped to you.

To return a product for an exchange or refund you will need to obtain a Return Merchandize Authorization (RMA) number by contacting the billing department at support@maxcolon.com. An RMA number can ONLY be obtained by contacting the billing department at support@maxcolon.com. You will receive a response within 24-48 hours"

This was quoted directly from their web site.

We finally received the RMA# but now when we inquire about the refund via e-mail since the return dept. supposedly does not have telephones?

The response we get is "Thank You."

Explain this one?

Tcschnei
Cedar Falls, Iowa
U.S.A.