Complaint Review: Maxima Casino (online) - Internet
- Maxima Casino (online) http://www.maximacasino.com/ Internet U.S.A.
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Http://www.maximacasino.com/maxima Casino (online) Maxima Casino Offer a 300% First deposit bonus this is a scam Ripoff Internet
*Consumer Comment: maxima still at it
*Author of original report: UPDATE: copy of new conversation with member of supoprt team
*Author of original report: UPDATE: copy of new conversation with member of supoprt team
*Author of original report: UPDATE: copy of new conversation with member of supoprt team
*Author of original report: UPDATE: copy of new conversation with member of supoprt team
*Author of original report: Maxima Online Casino 300% deposit Bonus Scam
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It all started when I received an email from Maxima Online Casino offering me a 300% first deposit bonus if I signed up an account with them, the offer sounded good so I saved up 100 English pounds opened up the account and deposited the 100 into my new Maxima Casino Account, and as promised I received 300 from the casino giving me a total of 400 to play on there online games.
I immediately went to the live roulette game and started playing, before long I was 300 down and decide that I no longer wished to gamble at the site and walk away with the 100 I had left in my account.
I proceeded to withdraw the money I had left from my account with Maxima, and set up a transfer to place the money back into my current account.
The Transfer went into a pending mode where I had to wait for it to be authorised, I waited a few days then received an email from Maxima basically saying that they where refusing to transfer my money because I had not fulfilled the agreement of my first deposit bonus (copy of email is Appendix 1 at end of report), I was unhappy so I logged onto the casino and spoke to a member of there online help team to discuss the situation and find out what the rules where and why I could not collect my money.
I was informed that I could not collect any money from my Maxima account until I at least gambled 10,000 on there website, at this point I was outraged, I never planned to gamble that kind of money at any point so I was in a situation where I had lost my 100 deposit from the very start and what ever money I might of won I would never of been able to collect. (copy of conversation with member of online help staff Appendix 2)
Then to make matters worse I also discovered in the conversation that not only did I have to gamble 10,000 before I could collect my original deposit back, also certain games where excluded from what I could play to accumulate the 10,000 required that I was been blackmailed into gambling.
One of the listed games excluded from accumulating the money was roulette, at this point I realised I was playing a loose loose situation, because even if I had won with the 300 I gambled I would have still had to gamble 10,000 on another game before I could collect any winnings, for example if I had won 10,000 on roulette via placing 15,000 worth of bets through playing with winning. According to there policy I would have had to gamble the 10,000 again still in another game that they approved of.
This in my opinion is a con, there website allowed me to gamble this money knowing full well I could never win while playing this game, so me I had lost before I started.
After compaining to the online support person, i was givin and email address where I could send an email to explain the situation.
I did so and received the same reply that I could not collect any money. (copy of email Appendix 3)
Im so upset that I was conned out of 100 this way I no longer wish to take part in any services Maxima Casino have to offer however I still have the 100 I deposited in there account which they will not let me collect until I gamble a further 10,000 on selective games they approve which does not include the one game I played while I was on there website which was roulette
__________________________
Appendix 1 Email denying me the right to withdraw my money
Dear Kristian,
We are unable to process your recent bonus cash-out request for the amount of 100.00 until you comply with our bonus policy. Consequently, the remains of
your first deposit and bonus amount is still in your gaming account balance.
Bonuses are awarded with the understanding that a minimum amout of wagering takes place, or certain types of wagers be made in Baccarat, Blackjack, Roulette, Video poker, Poker three, Casino hold em', Casino War, Sic bo or Craps does not count. For further information regarding our first deposit bonus policy, please visit our web site at: http://www.maximacasino.com/.
If you have any questions, a member of our The Maxima Casino Support Team is available to help you 24 hours a day, 7 days a week, at the following address and/or phone numbers:
Email: support@maximacasino.com
USA & Canada only (toll free)
Phone: 1-888-626-0632
Fax: 0
International
Phone: 44-207-871-6960
Fax: +39-02-4438-6490
We appreciate your understanding and cooperation.
Customer Support
The Maxima Casino
http://www.maximacasino.com/
Probably the best casino on the internet
________________________________
Appendix 2 conversation with online support person
Macey: Welcome back, Mr. Fairholm. How may I assist you?
Kris: i want to know why i cant withdraw my 100 that i deposited
Macey: I'm sorry to inform you, that after reviewing your account, we found out that you didn't fulfill wagering requirements because you were playing Roulette, which is one of the excluded games.
Kris: thats the only game im intrested in, if i dont get my 100 back i will report it to the IAGR
Kris: it i knew that in the fiorst place i would of never joined
Macey: One moment, please.
Macey: I'm really sorry about that, but it clearly states in our terms and conditions, that you have to fulfill the wagering requirements on allowed games before withdrawing.
Kris: I will see what the INGR has to say
Macey: As I said, I'm really sorry, and feel free to notify them if you think that way.
Kris: i deposited 100 in an account i opened with you I want to withdraw that money not letting me surly braks some rules of banking, I will report it not only to the international association of gaming regulators but find some banking regulators also
Kris: and bad mouth it casino everywhere
Kris: so your tellin gme if i deposit 100 into your account i cant collect untill I have gambled 10000
Macey: But sir, have you considered playing allowed games? You are going to fulfill the requirements very soon and you can also win more...
Kris: you hink thats legal, your forcing me to gamble agist my will
Kris: if i cant play roulette in not intrested in other games, you forcing me to gamble, thats how i will illustrate this to the INGR
Kris: I have gambleing problem, i want to stop and your forcing me to gamble hows that going to look to the authoroties
Kris: you there?
Macey: Sorry sir, but all the online casinos have wagering requirements. You have received a free bonus and you have to fulfill the requirements.
Kris: other websites do the same but you can still collect the money you deposit
Kris: explain that
Kris: so how much money do i have to gamble before i can collect
Macey: The wagering for the first deposit bonus is 25 times the deposit plus bonus.
Kris: so thats 10,000, your forcing me to gamble 10,000 thats going to look good to the regulators
Macey: lease note that bets placed in the games of Roulette (all sorts of Roulette), Baccarat (all sorts of Baccarat), Craps or Sic Bo (all sorts of Craps or Sic Bo), Black Jack (All sorts of Black Jack), Video Poker (all sorts of Video Poker) Poker three, Casino hold em' and Casino War do not fulfill players obligations with regards to the minimum wagering Requirements. If you withdraw before having met the minimum wagering requirements, your bonus and winnings will be void.
Kris: and certian games you have rigged#
Macey: if you have a gambling problem, we can check with our manager and he can close the account if you feel that way.
Kris: yea so can i with draw my 100 now
Macey: I'm sorry, but you can't. For all further requests, send an email to support@maximacasino.com. I will also inform our manager about your situation.
Kris: I will forward the email i send to the IAGR to that address also, about how you are forcing me to gamble and a copy of this conversation
Macey: As I said, feel free to do that. I wish I could do more for you at the moment, but unfortunately I can't.
Kris: just tell me for the regulators sake how much you are forcing me to gamble before i can collect? specific to my account
Kris: are you going to tell mr the figures?
Macey: Just to make sure, sir, we are not forcing you, the decision to open an account and deposit was yours.
Kris: but you are forcing me to keep gambling
Kris: and i asked you a simple question how much money do i have to gamble befpore i can collect?
Kris: more money should i say
Kris: where can i find out his information?
Macey: You have to wager 10000 for your first deposit bonus, yes.
Kris: that outragous
Kris: so your forcing me to gamble 10,000 or i cant have my 100 back
Kris: this is going to court
Kris: bye
____________________________
NOTE IN Appendix 2: please notice the quote where the online support person Macey says I Quote:
Macey: But sir, have you considered playing allowed games? You are going to fulfill the requirements very soon and you can also win more...
I see this quote as a deliberate attempt to encourage me to gamble against my will, plus later they state that I am 10,000 away from fulfilling the requirements in my opinion this is not close to meeting the requirements as stated.
Appendix 3 email from Maxima Support in response to the conversation in Appendix 2
Dear Mr. Fairholm!
Hello and thank you for choosing The Maxima Casino.
We would like to inform you that Maxima Casino manager and cashier heve been informed about your case. Unfortunately, as you were told before, you are not entitled to withdraw your 100 left on your account since that is actually a bonus amount left on your account.
Namely, it is clearly stated in our terms and conditions (which you have agreed with when creating your Maxima Casino account) that when receiving a bonus, the player first plays with the money deposited in the casino account, and only then the player plays with the bonus offered by the casino. It is also stated that player may not withdraw his initial deposit before having wagered the minimum wagering requirement. If he does so, his bonus and winnings will be void & he will be able to withdraw only his initial deposit (in cases where no gaming activity in any form has taken place) or his initial balance less the bonus amount used.
For more detailed information on our terms and conditions please see:
http://www.maximacasino.com/promotions.html (click the disclaimer button)
http://www.maximacasino.com/main_general_promorules.htm
http://www.maximacasino.com/terms.html
For information on the software we use please see:
http://www.maximacasino.com/fairgaming.html
We apologize for any inconvenience you might have but please try to understand that we have to be consistent with the rules.
If, after reading this email, you still have questions, a member of our The Maxima Casino Support Team is available to help you 24 hours a day, 7 days a week, at the following address and/or phone numbers:
Email: support@maximacasino.com
USA & Canada only (toll free)
Phone: 1-888-626-0632
Fax: 0
International
Phone: 44-207-871-6960
Fax: +39-02-4438-6490
Sincerely,
Customer Support
The Maxima Casino
http://www.maximacasino.com/
Probably the best casino on the internet!
Please note I want justice no one should be conned in this way and Maxima should not be allowed to get away with this Scam
Kristian
Nottinghamshire
United Kingdom
This report was posted on Ripoff Report on 08/20/2007 07:19 PM and is a permanent record located here: https://www.ripoffreport.com/reports/maxima-casino-online/internet/httpwwwmaximacasinocommaxima-casino-online-maxima-casino-offer-a-300-first-deposi-268973. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#6 Consumer Comment
maxima still at it
AUTHOR: Pokerblueeyes - (Canada)
SUBMITTED: Monday, February 25, 2008
i received a $10.00 bonus the weekend after losing several of my deposits. i put the $10.00 on progressive game fruitmania where it went to $1,200.00 within a few spins . then when i tried to cashout my $1,200.00 trhey said i owed bonus money , no big deal take your $10.00 sio i cashed out my $1,200.00 . this morning i went into pending withdrawels at maxima casino and it said $100.00 . i checked with online support and they told me that because it was free money , i was only allowed $100.00, what a laugh , what a rip off , and thats all they do ,cause type in maxima casino and mostly what you see is peoples complaints, and i think something should be done to keep those people under control do you or dont you agree. everybody is not wrong

#5 Author of original report
UPDATE: copy of new conversation with member of supoprt team
AUTHOR: Kristian - (United Kingdom)
SUBMITTED: Tuesday, August 21, 2007
Clara: Welcome back! How may i help you?
Kris: yea i want you to see a report i posted at ripoffreport.com/reports/0/268/RipOff0268973.htm
Clara: We will, thank you for the info :)
Kris: i want to know why i can withdraw the 100 i deposited
Kris: i want an answer soon
Kris: will my withdrawal go through this time?
Clara: Can't say is still on waiting. but if you have fulfilled the wagering requirements, you shouldn't have any problem with it.
Kris: have you read the report
Clara: not yet, pretty busy right now.
Kris: this first deposit bonus is a scam
Kris: i recorded con
Kris: i want my 100 back
Clara: Have you ever read the clearly stated terms & conditions on our web page?
Kris: i was always playing a system that was garunteed to loose my deposit, because i only played rouletted so even if i had won, i would of lost because i would never of been allowed to collect my winnings
Kris: so how is that fair
Kris: how would you class this system as anything but a con
Clara: As I said, it's all clearly stated in our T&C...
Kris: *&*& the terms and conditions, this is a con, besides i never asked for the bonus, it was just given to me automatically, so i had no choice but to accept it
Kris: this has all been emailed to manager@maxima and support how long will it take them to respond?
Clara: I am sure not long...
Kris: as far as im consderned every bet placed was void because i only played roulette so i could never of won even if i had won, i was always playing a system that was garunteed to loose so from the first moment i placed a bet i had lost my deposit with no >>
Kris: chance of winning under your terms and conditions
Kris: hows that fair?
Clara: Did you read the conditions before you pressed the "I agree" button?
Kris: no
Kris: why woudl i, i never imagened that i would be able to play a game where i could only loose even if i won
Clara: I can assure you, that is not hard to do the wagering, many players do and we also have a lot of satisfied players with huge winnings every day...
Kris: i dont care that i didnt win, what bothers me is that i never would of won even if i had of won
Kris: i only signed up to play a little roulette from time to time
Clara: And you haven't had such problems if you read the terms first...
Kris: i have taken simular offers on other sites such as 888 and never been conned like this before
Clara: It's no problem with that, you can also play roulette for fun, beside that you can play the games that counts toward the wagering.
Kris: as if im ever going to play on this site again, im in the process of emailing the report to lawyers around the world that deal with online gaming
Kris: to see if any think i have a case
Kris: there is a section in the report where i copy a conversation i had with someone here
Kris: where i ask them how much do i need to gamble
Kris: and they reply try playing other games you are close to fulfilling your agreement
Kris: then later discover im 10,000 away from reaching my agreement
Clara: I am not authorised to see how far are you, but I will ask our cashier about it...
Kris: does 10,000 sound close to you
Clara: could be...
Clara: I mean it is really not hard to reach it...it's about how much you do in your total bets on allowed games.
Kris: so you want me to gamble 10,000 so i can start to collect on selective games, is that the situation im in?
Clara: And believe me, many, many players reach the wagering with ease...
Clara: If you ever want to make a withdrawal, you will have to comply with our rules.
Kris: maybe they do, maybe thats because the selective games are rigged to give you a few good wins to get you playing knowing you cant collect, then once you fulfill the requirements you then start to loose so next time you play you deposit you are playing nor
Kris: mal, is that the case?
Clara: You are so wrong!
Kris: is that why roulette and other games are outlawed, beacause they are live and not rigged in this way
Clara: Well, the allowed games depends on luck only, but isn't all the gambling about the luck?
Kris: im right though that i could never of won even if i had won playing my selected game roulette am i not
Kris: so everyway you look at the bets i made i could only of lost
Clara: So, how can other players do then?
Kris: the only thing that makes sence to me is the con i described above
Clara: Well, you couldn't withdraw if you only play roulette, but if you read the terms first, I suppose would be different..
Clara: it's not a con, Mr.---...as I said you are very wrong...
Kris: beacuse lets face it, who on earth is going to come back if the deposit 100, then loose 400 stright up, then have to risk another 9,600 before they can start to collect
Kris: so the above con must be true
Kris: obviuosly it is, i signed up to play roulette, i never had any intention of playing any other game
Clara: What if we say like this... Player deposit 100, go play slots and win 10,000 in a spin?
Kris: i played roulette under a scheme where i was garunteed to loose,
Clara: It's possible, you know...
Clara: Did you read the terms, which you agreed with?
Kris: so why is roulette outlawed if not for the scam i demonstratord
Clara: I don't want to discuss about it, I already explained it all to you, did I?
Kris: obviously your not going to admit its a scam, its like the US goverment will never admit to 911, but if its not a scam why is roulette outlawed it does not made sence
Kris: i have 2 questions i want answering
Clara: Well, about 9/11 I agree with you, but this is not a case here...
Kris: 1 is why else would roulette be outlawed if its not a scam?
Kris: 2 is you want me to gamble 10,000 so i can start to collect on selective games, is that the situation im in?
Kris: will you answer my quiestions?
Kris: in answer to your question "I already explained it all to you, did I?" the answer is no
Clara: Well, I said many times before, if you want to take out your winnings, you will have to do so!
Kris: we will see about that i will see what the lawyers say first
Kris: i have no intrest or never did have any intrest in playing any game other than roulette, why should i be blackmailed into gambling on other games i do not wish to play
Kris: your still to answer my questions
Kris: i will ask again first question 1
Kris: why else would roulette be outlawed if its not a scam?
Clara: Because it is said so in our terms and conditions...
Kris: this conversation is been posted on my report, i would like any readers to know and try to understand these questions
Clara: I understand you completely...
Kris: why is it in the terms on conditions then, if thats true then are the terms and conditions only there to garuntee this con is effective
Clara: One more time. I was just talking with my manager about your case...
Kris: good i would liek them to know about this
Clara: You have agreed with terms and conditions. You have a choice and you can go wherever else you want. If our offers are not good enough for you, than I really cannot do anything about it.
Kris: i would like them to notice where you state "Well, I said many times before, if you want to take out your winnings, you will have to do so!"
Kris: is it policy to blackmail all customers into gambling on the selective games chose by the company?
Kris: question 2
Kris: you want me to gamble 10,000 so i can start to collect on selective games, is that the situation im in?
Kris: its a simple question yes or no will do?
Clara: YES
Kris: thank you
Kris: again blackmail, do you consider this blackmail?
Kris: again a simple question yes or no will do?
Clara: no
Kris: ok, do you consider it an encouragement for me to gamble?
Kris: ware you willing to answer the question?
Kris: the time now here is 13:28, i will ask you the question and give 5 mins to answer which i feel is suffeciant for a simple yes or no answer
Kris: time 13:29: do you consider it an encouragement for me to gamble?
Kris: time now is 13:34 still no answer
NOTE: in this conversation again i feel i was blackmailed into gambling on the site notice point in conversation "Kris: 2 is you want me to gamble 10,000 so i can start to collect on selective games, is that the situation im in?
Kris: will you answer my quiestions?
Kris: in answer to your question "I already explained it all to you, did I?" the answer is no
Clara: Well, I said many times before, if you want to take out your winnings, you will have to do so! "

#4 Author of original report
UPDATE: copy of new conversation with member of supoprt team
AUTHOR: Kristian - (United Kingdom)
SUBMITTED: Tuesday, August 21, 2007
Clara: Welcome back! How may i help you?
Kris: yea i want you to see a report i posted at ripoffreport.com/reports/0/268/RipOff0268973.htm
Clara: We will, thank you for the info :)
Kris: i want to know why i can withdraw the 100 i deposited
Kris: i want an answer soon
Kris: will my withdrawal go through this time?
Clara: Can't say is still on waiting. but if you have fulfilled the wagering requirements, you shouldn't have any problem with it.
Kris: have you read the report
Clara: not yet, pretty busy right now.
Kris: this first deposit bonus is a scam
Kris: i recorded con
Kris: i want my 100 back
Clara: Have you ever read the clearly stated terms & conditions on our web page?
Kris: i was always playing a system that was garunteed to loose my deposit, because i only played rouletted so even if i had won, i would of lost because i would never of been allowed to collect my winnings
Kris: so how is that fair
Kris: how would you class this system as anything but a con
Clara: As I said, it's all clearly stated in our T&C...
Kris: *&*& the terms and conditions, this is a con, besides i never asked for the bonus, it was just given to me automatically, so i had no choice but to accept it
Kris: this has all been emailed to manager@maxima and support how long will it take them to respond?
Clara: I am sure not long...
Kris: as far as im consderned every bet placed was void because i only played roulette so i could never of won even if i had won, i was always playing a system that was garunteed to loose so from the first moment i placed a bet i had lost my deposit with no >>
Kris: chance of winning under your terms and conditions
Kris: hows that fair?
Clara: Did you read the conditions before you pressed the "I agree" button?
Kris: no
Kris: why woudl i, i never imagened that i would be able to play a game where i could only loose even if i won
Clara: I can assure you, that is not hard to do the wagering, many players do and we also have a lot of satisfied players with huge winnings every day...
Kris: i dont care that i didnt win, what bothers me is that i never would of won even if i had of won
Kris: i only signed up to play a little roulette from time to time
Clara: And you haven't had such problems if you read the terms first...
Kris: i have taken simular offers on other sites such as 888 and never been conned like this before
Clara: It's no problem with that, you can also play roulette for fun, beside that you can play the games that counts toward the wagering.
Kris: as if im ever going to play on this site again, im in the process of emailing the report to lawyers around the world that deal with online gaming
Kris: to see if any think i have a case
Kris: there is a section in the report where i copy a conversation i had with someone here
Kris: where i ask them how much do i need to gamble
Kris: and they reply try playing other games you are close to fulfilling your agreement
Kris: then later discover im 10,000 away from reaching my agreement
Clara: I am not authorised to see how far are you, but I will ask our cashier about it...
Kris: does 10,000 sound close to you
Clara: could be...
Clara: I mean it is really not hard to reach it...it's about how much you do in your total bets on allowed games.
Kris: so you want me to gamble 10,000 so i can start to collect on selective games, is that the situation im in?
Clara: And believe me, many, many players reach the wagering with ease...
Clara: If you ever want to make a withdrawal, you will have to comply with our rules.
Kris: maybe they do, maybe thats because the selective games are rigged to give you a few good wins to get you playing knowing you cant collect, then once you fulfill the requirements you then start to loose so next time you play you deposit you are playing nor
Kris: mal, is that the case?
Clara: You are so wrong!
Kris: is that why roulette and other games are outlawed, beacause they are live and not rigged in this way
Clara: Well, the allowed games depends on luck only, but isn't all the gambling about the luck?
Kris: im right though that i could never of won even if i had won playing my selected game roulette am i not
Kris: so everyway you look at the bets i made i could only of lost
Clara: So, how can other players do then?
Kris: the only thing that makes sence to me is the con i described above
Clara: Well, you couldn't withdraw if you only play roulette, but if you read the terms first, I suppose would be different..
Clara: it's not a con, Mr.---...as I said you are very wrong...
Kris: beacuse lets face it, who on earth is going to come back if the deposit 100, then loose 400 stright up, then have to risk another 9,600 before they can start to collect
Kris: so the above con must be true
Kris: obviuosly it is, i signed up to play roulette, i never had any intention of playing any other game
Clara: What if we say like this... Player deposit 100, go play slots and win 10,000 in a spin?
Kris: i played roulette under a scheme where i was garunteed to loose,
Clara: It's possible, you know...
Clara: Did you read the terms, which you agreed with?
Kris: so why is roulette outlawed if not for the scam i demonstratord
Clara: I don't want to discuss about it, I already explained it all to you, did I?
Kris: obviously your not going to admit its a scam, its like the US goverment will never admit to 911, but if its not a scam why is roulette outlawed it does not made sence
Kris: i have 2 questions i want answering
Clara: Well, about 9/11 I agree with you, but this is not a case here...
Kris: 1 is why else would roulette be outlawed if its not a scam?
Kris: 2 is you want me to gamble 10,000 so i can start to collect on selective games, is that the situation im in?
Kris: will you answer my quiestions?
Kris: in answer to your question "I already explained it all to you, did I?" the answer is no
Clara: Well, I said many times before, if you want to take out your winnings, you will have to do so!
Kris: we will see about that i will see what the lawyers say first
Kris: i have no intrest or never did have any intrest in playing any game other than roulette, why should i be blackmailed into gambling on other games i do not wish to play
Kris: your still to answer my questions
Kris: i will ask again first question 1
Kris: why else would roulette be outlawed if its not a scam?
Clara: Because it is said so in our terms and conditions...
Kris: this conversation is been posted on my report, i would like any readers to know and try to understand these questions
Clara: I understand you completely...
Kris: why is it in the terms on conditions then, if thats true then are the terms and conditions only there to garuntee this con is effective
Clara: One more time. I was just talking with my manager about your case...
Kris: good i would liek them to know about this
Clara: You have agreed with terms and conditions. You have a choice and you can go wherever else you want. If our offers are not good enough for you, than I really cannot do anything about it.
Kris: i would like them to notice where you state "Well, I said many times before, if you want to take out your winnings, you will have to do so!"
Kris: is it policy to blackmail all customers into gambling on the selective games chose by the company?
Kris: question 2
Kris: you want me to gamble 10,000 so i can start to collect on selective games, is that the situation im in?
Kris: its a simple question yes or no will do?
Clara: YES
Kris: thank you
Kris: again blackmail, do you consider this blackmail?
Kris: again a simple question yes or no will do?
Clara: no
Kris: ok, do you consider it an encouragement for me to gamble?
Kris: ware you willing to answer the question?
Kris: the time now here is 13:28, i will ask you the question and give 5 mins to answer which i feel is suffeciant for a simple yes or no answer
Kris: time 13:29: do you consider it an encouragement for me to gamble?
Kris: time now is 13:34 still no answer
NOTE: in this conversation again i feel i was blackmailed into gambling on the site notice point in conversation "Kris: 2 is you want me to gamble 10,000 so i can start to collect on selective games, is that the situation im in?
Kris: will you answer my quiestions?
Kris: in answer to your question "I already explained it all to you, did I?" the answer is no
Clara: Well, I said many times before, if you want to take out your winnings, you will have to do so! "

#3 Author of original report
UPDATE: copy of new conversation with member of supoprt team
AUTHOR: Kristian - (United Kingdom)
SUBMITTED: Tuesday, August 21, 2007
Clara: Welcome back! How may i help you?
Kris: yea i want you to see a report i posted at ripoffreport.com/reports/0/268/RipOff0268973.htm
Clara: We will, thank you for the info :)
Kris: i want to know why i can withdraw the 100 i deposited
Kris: i want an answer soon
Kris: will my withdrawal go through this time?
Clara: Can't say is still on waiting. but if you have fulfilled the wagering requirements, you shouldn't have any problem with it.
Kris: have you read the report
Clara: not yet, pretty busy right now.
Kris: this first deposit bonus is a scam
Kris: i recorded con
Kris: i want my 100 back
Clara: Have you ever read the clearly stated terms & conditions on our web page?
Kris: i was always playing a system that was garunteed to loose my deposit, because i only played rouletted so even if i had won, i would of lost because i would never of been allowed to collect my winnings
Kris: so how is that fair
Kris: how would you class this system as anything but a con
Clara: As I said, it's all clearly stated in our T&C...
Kris: *&*& the terms and conditions, this is a con, besides i never asked for the bonus, it was just given to me automatically, so i had no choice but to accept it
Kris: this has all been emailed to manager@maxima and support how long will it take them to respond?
Clara: I am sure not long...
Kris: as far as im consderned every bet placed was void because i only played roulette so i could never of won even if i had won, i was always playing a system that was garunteed to loose so from the first moment i placed a bet i had lost my deposit with no >>
Kris: chance of winning under your terms and conditions
Kris: hows that fair?
Clara: Did you read the conditions before you pressed the "I agree" button?
Kris: no
Kris: why woudl i, i never imagened that i would be able to play a game where i could only loose even if i won
Clara: I can assure you, that is not hard to do the wagering, many players do and we also have a lot of satisfied players with huge winnings every day...
Kris: i dont care that i didnt win, what bothers me is that i never would of won even if i had of won
Kris: i only signed up to play a little roulette from time to time
Clara: And you haven't had such problems if you read the terms first...
Kris: i have taken simular offers on other sites such as 888 and never been conned like this before
Clara: It's no problem with that, you can also play roulette for fun, beside that you can play the games that counts toward the wagering.
Kris: as if im ever going to play on this site again, im in the process of emailing the report to lawyers around the world that deal with online gaming
Kris: to see if any think i have a case
Kris: there is a section in the report where i copy a conversation i had with someone here
Kris: where i ask them how much do i need to gamble
Kris: and they reply try playing other games you are close to fulfilling your agreement
Kris: then later discover im 10,000 away from reaching my agreement
Clara: I am not authorised to see how far are you, but I will ask our cashier about it...
Kris: does 10,000 sound close to you
Clara: could be...
Clara: I mean it is really not hard to reach it...it's about how much you do in your total bets on allowed games.
Kris: so you want me to gamble 10,000 so i can start to collect on selective games, is that the situation im in?
Clara: And believe me, many, many players reach the wagering with ease...
Clara: If you ever want to make a withdrawal, you will have to comply with our rules.
Kris: maybe they do, maybe thats because the selective games are rigged to give you a few good wins to get you playing knowing you cant collect, then once you fulfill the requirements you then start to loose so next time you play you deposit you are playing nor
Kris: mal, is that the case?
Clara: You are so wrong!
Kris: is that why roulette and other games are outlawed, beacause they are live and not rigged in this way
Clara: Well, the allowed games depends on luck only, but isn't all the gambling about the luck?
Kris: im right though that i could never of won even if i had won playing my selected game roulette am i not
Kris: so everyway you look at the bets i made i could only of lost
Clara: So, how can other players do then?
Kris: the only thing that makes sence to me is the con i described above
Clara: Well, you couldn't withdraw if you only play roulette, but if you read the terms first, I suppose would be different..
Clara: it's not a con, Mr.---...as I said you are very wrong...
Kris: beacuse lets face it, who on earth is going to come back if the deposit 100, then loose 400 stright up, then have to risk another 9,600 before they can start to collect
Kris: so the above con must be true
Kris: obviuosly it is, i signed up to play roulette, i never had any intention of playing any other game
Clara: What if we say like this... Player deposit 100, go play slots and win 10,000 in a spin?
Kris: i played roulette under a scheme where i was garunteed to loose,
Clara: It's possible, you know...
Clara: Did you read the terms, which you agreed with?
Kris: so why is roulette outlawed if not for the scam i demonstratord
Clara: I don't want to discuss about it, I already explained it all to you, did I?
Kris: obviously your not going to admit its a scam, its like the US goverment will never admit to 911, but if its not a scam why is roulette outlawed it does not made sence
Kris: i have 2 questions i want answering
Clara: Well, about 9/11 I agree with you, but this is not a case here...
Kris: 1 is why else would roulette be outlawed if its not a scam?
Kris: 2 is you want me to gamble 10,000 so i can start to collect on selective games, is that the situation im in?
Kris: will you answer my quiestions?
Kris: in answer to your question "I already explained it all to you, did I?" the answer is no
Clara: Well, I said many times before, if you want to take out your winnings, you will have to do so!
Kris: we will see about that i will see what the lawyers say first
Kris: i have no intrest or never did have any intrest in playing any game other than roulette, why should i be blackmailed into gambling on other games i do not wish to play
Kris: your still to answer my questions
Kris: i will ask again first question 1
Kris: why else would roulette be outlawed if its not a scam?
Clara: Because it is said so in our terms and conditions...
Kris: this conversation is been posted on my report, i would like any readers to know and try to understand these questions
Clara: I understand you completely...
Kris: why is it in the terms on conditions then, if thats true then are the terms and conditions only there to garuntee this con is effective
Clara: One more time. I was just talking with my manager about your case...
Kris: good i would liek them to know about this
Clara: You have agreed with terms and conditions. You have a choice and you can go wherever else you want. If our offers are not good enough for you, than I really cannot do anything about it.
Kris: i would like them to notice where you state "Well, I said many times before, if you want to take out your winnings, you will have to do so!"
Kris: is it policy to blackmail all customers into gambling on the selective games chose by the company?
Kris: question 2
Kris: you want me to gamble 10,000 so i can start to collect on selective games, is that the situation im in?
Kris: its a simple question yes or no will do?
Clara: YES
Kris: thank you
Kris: again blackmail, do you consider this blackmail?
Kris: again a simple question yes or no will do?
Clara: no
Kris: ok, do you consider it an encouragement for me to gamble?
Kris: ware you willing to answer the question?
Kris: the time now here is 13:28, i will ask you the question and give 5 mins to answer which i feel is suffeciant for a simple yes or no answer
Kris: time 13:29: do you consider it an encouragement for me to gamble?
Kris: time now is 13:34 still no answer
NOTE: in this conversation again i feel i was blackmailed into gambling on the site notice point in conversation "Kris: 2 is you want me to gamble 10,000 so i can start to collect on selective games, is that the situation im in?
Kris: will you answer my quiestions?
Kris: in answer to your question "I already explained it all to you, did I?" the answer is no
Clara: Well, I said many times before, if you want to take out your winnings, you will have to do so! "

#2 Author of original report
UPDATE: copy of new conversation with member of supoprt team
AUTHOR: Kristian - (United Kingdom)
SUBMITTED: Tuesday, August 21, 2007
Clara: Welcome back! How may i help you?
Kris: yea i want you to see a report i posted at ripoffreport.com/reports/0/268/RipOff0268973.htm
Clara: We will, thank you for the info :)
Kris: i want to know why i can withdraw the 100 i deposited
Kris: i want an answer soon
Kris: will my withdrawal go through this time?
Clara: Can't say is still on waiting. but if you have fulfilled the wagering requirements, you shouldn't have any problem with it.
Kris: have you read the report
Clara: not yet, pretty busy right now.
Kris: this first deposit bonus is a scam
Kris: i recorded con
Kris: i want my 100 back
Clara: Have you ever read the clearly stated terms & conditions on our web page?
Kris: i was always playing a system that was garunteed to loose my deposit, because i only played rouletted so even if i had won, i would of lost because i would never of been allowed to collect my winnings
Kris: so how is that fair
Kris: how would you class this system as anything but a con
Clara: As I said, it's all clearly stated in our T&C...
Kris: *&*& the terms and conditions, this is a con, besides i never asked for the bonus, it was just given to me automatically, so i had no choice but to accept it
Kris: this has all been emailed to manager@maxima and support how long will it take them to respond?
Clara: I am sure not long...
Kris: as far as im consderned every bet placed was void because i only played roulette so i could never of won even if i had won, i was always playing a system that was garunteed to loose so from the first moment i placed a bet i had lost my deposit with no >>
Kris: chance of winning under your terms and conditions
Kris: hows that fair?
Clara: Did you read the conditions before you pressed the "I agree" button?
Kris: no
Kris: why woudl i, i never imagened that i would be able to play a game where i could only loose even if i won
Clara: I can assure you, that is not hard to do the wagering, many players do and we also have a lot of satisfied players with huge winnings every day...
Kris: i dont care that i didnt win, what bothers me is that i never would of won even if i had of won
Kris: i only signed up to play a little roulette from time to time
Clara: And you haven't had such problems if you read the terms first...
Kris: i have taken simular offers on other sites such as 888 and never been conned like this before
Clara: It's no problem with that, you can also play roulette for fun, beside that you can play the games that counts toward the wagering.
Kris: as if im ever going to play on this site again, im in the process of emailing the report to lawyers around the world that deal with online gaming
Kris: to see if any think i have a case
Kris: there is a section in the report where i copy a conversation i had with someone here
Kris: where i ask them how much do i need to gamble
Kris: and they reply try playing other games you are close to fulfilling your agreement
Kris: then later discover im 10,000 away from reaching my agreement
Clara: I am not authorised to see how far are you, but I will ask our cashier about it...
Kris: does 10,000 sound close to you
Clara: could be...
Clara: I mean it is really not hard to reach it...it's about how much you do in your total bets on allowed games.
Kris: so you want me to gamble 10,000 so i can start to collect on selective games, is that the situation im in?
Clara: And believe me, many, many players reach the wagering with ease...
Clara: If you ever want to make a withdrawal, you will have to comply with our rules.
Kris: maybe they do, maybe thats because the selective games are rigged to give you a few good wins to get you playing knowing you cant collect, then once you fulfill the requirements you then start to loose so next time you play you deposit you are playing nor
Kris: mal, is that the case?
Clara: You are so wrong!
Kris: is that why roulette and other games are outlawed, beacause they are live and not rigged in this way
Clara: Well, the allowed games depends on luck only, but isn't all the gambling about the luck?
Kris: im right though that i could never of won even if i had won playing my selected game roulette am i not
Kris: so everyway you look at the bets i made i could only of lost
Clara: So, how can other players do then?
Kris: the only thing that makes sence to me is the con i described above
Clara: Well, you couldn't withdraw if you only play roulette, but if you read the terms first, I suppose would be different..
Clara: it's not a con, Mr.---...as I said you are very wrong...
Kris: beacuse lets face it, who on earth is going to come back if the deposit 100, then loose 400 stright up, then have to risk another 9,600 before they can start to collect
Kris: so the above con must be true
Kris: obviuosly it is, i signed up to play roulette, i never had any intention of playing any other game
Clara: What if we say like this... Player deposit 100, go play slots and win 10,000 in a spin?
Kris: i played roulette under a scheme where i was garunteed to loose,
Clara: It's possible, you know...
Clara: Did you read the terms, which you agreed with?
Kris: so why is roulette outlawed if not for the scam i demonstratord
Clara: I don't want to discuss about it, I already explained it all to you, did I?
Kris: obviously your not going to admit its a scam, its like the US goverment will never admit to 911, but if its not a scam why is roulette outlawed it does not made sence
Kris: i have 2 questions i want answering
Clara: Well, about 9/11 I agree with you, but this is not a case here...
Kris: 1 is why else would roulette be outlawed if its not a scam?
Kris: 2 is you want me to gamble 10,000 so i can start to collect on selective games, is that the situation im in?
Kris: will you answer my quiestions?
Kris: in answer to your question "I already explained it all to you, did I?" the answer is no
Clara: Well, I said many times before, if you want to take out your winnings, you will have to do so!
Kris: we will see about that i will see what the lawyers say first
Kris: i have no intrest or never did have any intrest in playing any game other than roulette, why should i be blackmailed into gambling on other games i do not wish to play
Kris: your still to answer my questions
Kris: i will ask again first question 1
Kris: why else would roulette be outlawed if its not a scam?
Clara: Because it is said so in our terms and conditions...
Kris: this conversation is been posted on my report, i would like any readers to know and try to understand these questions
Clara: I understand you completely...
Kris: why is it in the terms on conditions then, if thats true then are the terms and conditions only there to garuntee this con is effective
Clara: One more time. I was just talking with my manager about your case...
Kris: good i would liek them to know about this
Clara: You have agreed with terms and conditions. You have a choice and you can go wherever else you want. If our offers are not good enough for you, than I really cannot do anything about it.
Kris: i would like them to notice where you state "Well, I said many times before, if you want to take out your winnings, you will have to do so!"
Kris: is it policy to blackmail all customers into gambling on the selective games chose by the company?
Kris: question 2
Kris: you want me to gamble 10,000 so i can start to collect on selective games, is that the situation im in?
Kris: its a simple question yes or no will do?
Clara: YES
Kris: thank you
Kris: again blackmail, do you consider this blackmail?
Kris: again a simple question yes or no will do?
Clara: no
Kris: ok, do you consider it an encouragement for me to gamble?
Kris: ware you willing to answer the question?
Kris: the time now here is 13:28, i will ask you the question and give 5 mins to answer which i feel is suffeciant for a simple yes or no answer
Kris: time 13:29: do you consider it an encouragement for me to gamble?
Kris: time now is 13:34 still no answer
NOTE: in this conversation again i feel i was blackmailed into gambling on the site notice point in conversation "Kris: 2 is you want me to gamble 10,000 so i can start to collect on selective games, is that the situation im in?
Kris: will you answer my quiestions?
Kris: in answer to your question "I already explained it all to you, did I?" the answer is no
Clara: Well, I said many times before, if you want to take out your winnings, you will have to do so! "

#1 Author of original report
Maxima Online Casino 300% deposit Bonus Scam
AUTHOR: Kristian - (United Kingdom)
SUBMITTED: Monday, August 20, 2007
It all started when I received an email from Maxima Online Casino offering me a 300% first deposit bonus if I signed up an account with them, the offer sounded good so I saved up 100 English pounds opened up the account and deposited the 100 into my new Maxima Casino Account, and as promised I received 300 from the casino giving me a total of 400 to play on there online games.
I immediately went to the live roulette game and started playing, before long I was 300 down and decide that I no longer wished to gamble at the site and walk away with the 100 I had left in my account.
I proceeded to withdraw the money I had left from my account with Maxima, and set up a transfer to place the money back into my current account.
The Transfer went into a pending mode where I had to wait for it to be authorised, I waited a few days then received an email from Maxima basically saying that they where refusing to transfer my money because I had not fulfilled the agreement of my first deposit bonus (copy of email is Appendix 1 at end of report), I was unhappy so I logged onto the casino and spoke to a member of there online help team to discuss the situation and find out what the rules where and why I could not collect my money.
I was informed that I could not collect any money from my Maxima account until I at least gambled 10,000 on there website, at this point I was outraged, I never planned to gamble that kind of money at any point so I was in a situation where I had lost my 100 deposit from the very start and what ever money I might of won I would never of been able to collect. (copy of conversation with member of online help staff Appendix 2)
Then to make matters worse I also discovered in the conversation that not only did I have to gamble 10,000 before I could collect my original deposit back, also certain games where excluded from what I could play to accumulate the 10,000 required that I was been blackmailed into gambling.
One of the listed games excluded from accumulating the money was roulette, at this point I realised I was playing a loose loose situation, because even if I had won with the 300 I gambled I would have still had to gamble 10,000 on another game before I could collect any winnings, for example if I had won 10,000 on roulette via placing 15,000 worth of bets through playing with winning. According to there policy I would have had to gamble the 10,000 again still in another game that they approved of.
This in my opinion is a con, there website allowed me to gamble this money knowing full well I could never win while playing this game, so me I had lost before I started.
After compaining to the online support person, i was givin and email address where I could send an email to explain the situation.
I did so and received the same reply that I could not collect any money. (copy of email Appendix 3)
Im so upset that I was conned out of 100 this way I no longer wish to take part in any services Maxima Casino have to offer however I still have the 100 I deposited in there account which they will not let me collect until I gamble a further 10,000 on selective games they approve which does not include the one game I played while I was on there website which was roulette
________
Appendix 1 mail denying me the right to withdraw my money
Dear Kristian,
We are unable to process your recent bonus cash-out request for the amount of 100.00 until you comply with our bonus policy. Consequently, the remains of your first deposit and bonus amount is still in your gaming account balance.
Bonuses are awarded with the understanding that a minimum amout of wagering takes place, or certain types of wagers be made in Baccarat, Blackjack, Roulette, Video poker, Poker three, Casino hold em', Casino War, Sic bo or Craps
does not count. For further information regarding our first deposit bonus policy, please visit our web site at: maximacasino.com/.
If you have any questions, a member of our The Maxima Casino Support Team is available to help you 24 hours a day, 7 days a week, at the following address and/or phone numbers:
Email: support@maximacasino.com
USA & Canada only (toll free)
Phone: 1-888-626-0632
Fax: 0
International
Phone: 44-207-871-6960
Fax: +39-02-4438-6490
We appreciate your understanding and cooperation.
Customer Support
The Maxima Casino
maximacasino.com
Probably the best casino on the internet
________
Appendix 2 conversation with online support person
Macey: Welcome back, ----. How may I assist you?
Kris: i want to know why i cant withdraw my 100 that i deposited
Macey: I'm sorry to inform you, that after reviewing your account, we found out that you didn't fulfill wagering requirements because you were playing Roulette, which is one of the excluded games.
Kris: thats the only game im intrested in, if i dont get my 100 back i will report it to the IAGR
Kris: it i knew that in the fiorst place i would of never joined
Macey: One moment, please.
Macey: I'm really sorry about that, but it clearly states in our terms and conditions, that you have to fulfill the wagering requirements on allowed games before withdrawing.
Kris: I will see what the INGR has to say
Macey: As I said, I'm really sorry, and feel free to notify them if you think that way.
Kris: i deposited 100 in an account i opened with you I want to withdraw that money not letting me surly braks some rules of banking, I will report it not only to the international association of gaming regulators but find some banking regulators also
Kris: and bad mouth it casino everywhere
Kris: so your tellin gme if i deposit 100 into your account i cant collect untill I have gambled 10000
Macey: But sir, have you considered playing allowed games? You are going to fulfill the requirements very soon and you can also win more...
Kris: you hink thats legal, your forcing me to gamble agist my will
Kris: if i cant play roulette in not intrested in other games, you forcing me to gamble, thats how i will illustrate this to the INGR
Kris: I have gambleing problem, i want to stop and your forcing me to gamble hows that going to look to the authoroties
Kris: you there?
Macey: Sorry sir, but all the online casinos have wagering requirements. You have received a free bonus and you have to fulfill the requirements.
Kris: other websites do the same but you can still collect the money you deposit
Kris: explain that
Kris: so how much money do i have to gamble before i can collect
Macey: The wagering for the first deposit bonus is 25 times the deposit plus bonus.
Kris: so thats 10,000, your forcing me to gamble 10,000 thats going to look good to the regulators
Macey: lease note that bets placed in the games of Roulette (all sorts of Roulette), Baccarat (all sorts of Baccarat), Craps or Sic Bo (all sorts of Craps or Sic Bo), Black Jack (All sorts of Black Jack), Video Poker (all sorts of Video Poker) Poker three, Casino hold em' and Casino War do not fulfill players obligations with regards to the minimum wagering Requirements. If you withdraw before having met the minimum wagering requirements, your bonus and winnings will be void.
Kris: and certian games you have rigged
Macey: if you have a gambling problem, we can check with our manager and he can close the account if you feel that way.
Kris: yea so can i with draw my 100 now
Macey: I'm sorry, but you can't. For all further requests, send an email to support@maximacasino.com. I will also inform our manager about your situation.
Kris: I will forward the email i send to the IAGR to that address also, about how you are forcing me to gamble and a copy of this conversation
Macey: As I said, feel free to do that. I wish I could do more for you at the moment, but unfortunately I can't.
Kris: just tell me for the regulators sake how much you are forcing me to gamble before i can collect? specific to my account
Kris: are you going to tell mr the figures?
Macey: Just to make sure, sir, we are not forcing you, the decision to open an account and deposit was yours.
Kris: but you are forcing me to keep gambling
Kris: and i asked you a simple question how much money do i have to gamble befpore i can collect?
Kris: more money should i say
Kris: where can i find out his information?
Macey: You have to wager 10000 for your first deposit bonus, yes.
Kris: that outragous
Kris: so your forcing me to gamble 10,000 or i cant have my 100 back
Kris: this is going to court
Kris: bye
____________
NOTE IN Appendix 2: please notice the quote where the online support person Macey says I Quote:
Macey: But sir, have you considered playing allowed games? You are going to fulfill the requirements very soon and you can also win more...
I see this quote as a deliberate attempt to encourage me to gamble against my will, plus later they state that I am 10,000 away from fulfilling the requirements in my opinion this is not close to meeting the requirements as stated.
Appendix 3 email from Maxima Support in response to the conversation in Appendix 2
Dear Mr. ---!
Hello and thank you for choosing The Maxima Casino.
We would like to inform you that Maxima Casino manager and cashier heve been informed about your case. Unfortunately, as you were told before, you are not entitled to withdraw your 100 left on your account since that is actually a bonus amount left on your account.
Namely, it is clearly stated in our terms and conditions (which you have agreed with when creating your Maxima Casino account) that when receiving a bonus, the player first plays with the money deposited in the casino account, and only then the player plays with the bonus offered by the casino. It is also stated that player may not withdraw his initial deposit before having wagered the minimum wagering requirement. If he does so, his bonus and winnings will be void & he will be able to withdraw only his initial deposit (in cases where no gaming activity in any form has taken place) or his initial balance less the bonus amount used.
For more detailed information on our terms and conditions please see:
maximacasino.com/promotions.html (click the disclaimer button)
maximacasino.com/main_general_promorules.htm
maximacasino.com/terms.html
For information on the software we use please see:
maximacasino.com/fairgaming.html
We apologize for any inconvenience you might have but please try to understand that we have to be consistent with the rules.
If, after reading this email, you still have questions, a member of our The Maxima Casino Support Team is available to help you 24 hours a day, 7 days a week, at the following address and/or phone numbers:
Email: support@maximacasino.com
USA & Canada only (toll free)
Phone: 1-888-626-0632
Fax: 0
International
Phone: 44-207-871-6960
Fax: +39-02-4438-6490
Sincerely,
Customer Support
The Maxima Casino
maximacasino.com/
Probably the best casino on the internet!
Please note I want justice no one should be conned in this way and Maxima should not be allowed to get away with this Scam


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