MAXTOR - Seagate Company ripoff maxtor! They are selling products, example external hard drives that brake within a year and offer no suport what so ever & say they cannot help but still continue to sell these products which I say is illegal! Internet

John, I work at a company that manufactures PC based medical equipment. We use 200-300 hard drives per year in the course of our output. Several years ago we decided to use the Maxtor DiamondMax Plus8 40 gig EIDE drives because they were advertised to have a 3 year warranty. We figured that since Maxtor had enough confidence in its product to place a long warranty on it, then our product should be just as reliable. After about 18 months, these drives started dropping like flies. When we went to the Maxtor website to get RMA numbers, lo and behold the warranty had been cut to 13 months. We got stuck with 48 defective drives that we had to "eat" the cost of. Our customer confidence in the affected PC's was shot down, it took quite some time for us to re-coup our own industry reputation. Needless to say, we quit using Maxtor drives and went with Western Digital, who offers a 5 year warranty, and who honors it.
John, you may be personally sincere in offering to help in Ashley's case...but Maxtor as a company isn't willing to stand behind their product or warranty. As for world-class customer service, that doesn't wash either. Like Ashley, my emails to Maxtor were ignored. I did spend several hours on the phone with Maxtor with no solution from them.

I would love to have Ashley contact me by email on her situation on the external Maxtor hard drive in question or to call 1-800-2MAXTOR and ask for me. Maxtor prides itself in offering World Class Customer Service and Support. I would like to have Ashley send me the serial number of the drive so that we can resolve any issue she has with Maxtor. My email address is john_washkevich@maxtor.com

Thanks,

John Washkevich