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Report: #1271267

Complaint Review: Maya Jewelers - St Thomas US Virgin Islands

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  • Reported By: dartyboy — Edinburgh United Kingdom
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  • Maya Jewelers St Thomas, US Virgin Islands USA

Maya Jewelers Sold Crap St Thomas USVI

*REBUTTAL Owner of company: reversible ring

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On 9 November 2015 we were on a cruise and came off board to spend time on the island of St Thomas. Whilst walking around we found a shop called MAYA Jewelers which had some beautiful pieces of jewelery. We went in and spoke to a salesman.

My husband told him what we were looking for. The salesman then showed us various styles of rings and one in particular took our interest as it was reversible. The salesman told us it was White Gold with Emerald and Diamonds, and he showed us who to reverse the shanks. 

His price started at £600 (British pounds) and he eventually went down to £200. We bought the ring and told him that once we get back to Scotland we will put it in for valuation as we do with all jewelery bought on holiday.

On our return we put the ring into our jeweler for valuation and was told to collect it a week later, this we did and oh boy were we shocked at what we were beng told. He told us the ring was NOT white gold but was silver and the stones were NOT authentic but common glass.

People please be very aware of buying from this shop

This report was posted on Ripoff Report on 12/01/2015 10:14 AM and is a permanent record located here: https://www.ripoffreport.com/reports/maya-jewelers/st-thomas-us-virgin-islands/maya-jewelers-sold-crap-st-thomas-usvi-1271267. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
0Consumer
1Employee/Owner

#1 REBUTTAL Owner of company

reversible ring

AUTHOR: mayaj - (Virgin Islands (US))

POSTED: Tuesday, February 02, 2016

 We apologize that you are not satisfied with the reversible ring that you purchased from us a couple of months ago. As we stated in the response issued to you previously, nobody on our sales staff represented the item you purchased to be anything other than it is. It is an inexpensive ring made out of sterling silver and the stones are white sapphire and semi precious colored gem stones. We are sorry that you assumed the salesman had made a mistake when he told you the price was only $200pounds and you thought you were getting a steal in diamonds and gold. As we all know it is impossible to get 2 carats of diamonds and colored gem stones for that price. Your receipt does not say 14k gold and diamond .it says silver reversible ring. You filled your name and address and signed the receipt agreeing to the type of ring it was before leaving with the ring so we really don't understand why you are so upset and making false allegations about our company for a 200 ring. If you ever come back to St Thomas and want a 14k gold and diamond ring we will exchange the ring you purchased and you can pay the difference towards a gold and diamond one. For your and anybody reading this knowledge we have sold over 1000 of this particular ring in our store and have never had a single customer accuse us of implying that the ring is 14k gold and diamonds at the time of sale. We have not and will not do this just to make a sale. We have responded to every phone call and email you have written us regarding the matter but it seems the only thing will make you happy is not fair to our company . we cannot send you $200 because you can't mail us back the ring because if customs in your country. It's not our fault

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