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Report: #820556

Complaint Review: MBF Leasing, LLC And Merchant Services - New York New York

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  • Reported By: Larry — Raleigh North Carolina United States of America
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  • MBF Leasing, LLC And Merchant Services 132 West 31st. 14th floor New York, New York United States of America

MBF Leasing, LLC And Merchant Services Northern Leasing Knows I didn't sign contract but won't release me from lease New York, New York

*Consumer Comment: Go Back To The Bank For Help

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I purchased the a salon in January of 2006 and the credit card machine came with the purchase.  Since then I have been using the machine with BB&T Merchant Services. Early June 2011, I asked my son to call BB&T Merchants on my behalf regarding repairs. When he spoke with BB&T they suggested that we purchase a new machine for $269 instead of trying to repair it. I agreed and sent for a replacement.

On June 16, 2011 a sales representative showed up and indicated to me that he was a sub contractor of BB&T (contact information on page 6 of the contract, please see attached). He appeared in my salon regarding the credit card machine after I had called BB&T about a replacement machine. I informed him that I had already sent the payment to BB&T Merchants and in reply he stated that he knew Mr. Faulghnm and would have my payment voided for me.

Therefore, I asked one of my employees to talk to the representative because of my limited English and the fact that I was busy with a customer at the time. My employee interpreted some of the information to me while I was with a customer that the machine is FREE and there would not be any rental fees. Under the guise of working for BB&T the representative took down my social security number without informing me about any contract.

To me it was to validate my identity. I continued working with my customer and the contractor continued talking to my employee.  He never mentioned a contract to me, never asked me to sign a contract, and I did not give a verbal agreement to any contract or lease agreement.  Instead he talked my employee into signing under my name.  He left and approximately one month later I received a copy of the contract and saw that I now had to make scheduled lease payments for 48 months.

I brought the contract to my employee's attention and found out that he was given a blank contract (was never told of a lease agreement) in which he, an employee of the salon and not the owner, signed. A copy of the contract was not left, nor was a carbon copy of what my employee signed. My employee assured me that the section on lease payments was blank. I read through the contract and noticed that an ABILITY TO OPT OUT was an option, however I was not able to exercise this due to the fact that I had no knowledge of a contract being signed, no copy of the contract left after signing, and the contract sent to me after the option to opt out had expired.

I have tried contacting the representative that showed up that day but have never been able to reach him. I was able to get in touch with a manager and I explained how I did not sign a contract to lease this machine but he refused to help me with the situation. I then tried contacting MBF Leasing directly which has led me here now. They have continued to deduct money out of my business account, even more than what was on the contract, that I DID NOT AGREE TO, monthly; sometimes more than once a month.

I have already sent in copies of my signature and have already explained my situation multiple times to my state attorney general and the AG in Illinois.  They have sent me an affidavit of forgery but I do not want to sign it because there is no way that I will give these people my actual signature.  There are too many reports of people saying that this company forges documents with it.  As of now they only have documents with the signature that my employee signed which is nowhere close to mine.  I've explained how they obtained the signature so I don't understand what investigation they need to do.  Should I bring them to small claims court now?

This report was posted on Ripoff Report on 01/10/2012 11:03 AM and is a permanent record located here: https://www.ripoffreport.com/reports/mbf-leasing-llc-and-merchant-services/new-york-new-york-10001/mbf-leasing-llc-and-merchant-services-northern-leasing-knows-i-didnt-sign-contract-but-w-820556. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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#1 Consumer Comment

Go Back To The Bank For Help

AUTHOR: Ray At Tampabay Merchant Services - (USA)

POSTED: Sunday, January 22, 2012

I am responding to this that it may help you and others that may read this in a similar situation.  Any business owner no matter how busy, needs to take the time and deal with these situations and not turn them over to another employee because if you do not then you will spend more time on the back end trying to clear up the mess. The first problem is this occurred in June 2011 and now it is January 2012. The more time that goes by, the harder it will be to get out of this.  You need to go BB&T because they are the ones that sent the rep in, based on what you wrote.  Some of what you state doesnt make sense.  A red flag should have gone off when a guy shows up saying they are going to give the equipment for free.  These terminals are not given to the service provider from the manufacturer for nothing, why would BB&T give it to you for free?  You need to change your bank account to stop the deductions and try and get BB&T to help you, if they will.  They have the relationship with the leasing company.  If not the leasing company will try and collect and they will hassle you for a while and then later turn it over to a collection agency at some point.  You will need to dispute the debt if this gets listed on your credit report, dispute it there as well.

Also note the leasing company is nothing more than a financing company for the merchant service provider who uses them to help place terminals.  In theory, if a business cannot afford or have the capital to out lay for the equipment then the leasing company pays the merchant service provider the funds. The leasing company collects payments to earn back what they paid to the merchant service provider.  I hope this helps.  Ray at Tampa Bay Merchant Services.

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