McCue Mortgage Ripoff Sold mortgage before first statement was issued How wonderful Sold to LOVELY Countrywide Home New Britian, Connecticut Connecticut

Given that McCue is just another mortgage company you might want to understand that this company very much markets itself as a sort of mom and pop or community conscious institution.  Of course we all know this is never the case but in McCue's case they are a small company with very very grandiose feelings about themselves where they will certainly look down their noses at those in need.

How do you think I know this?  Well its not based on my perception of their treatment- its because of how my family was treated by them.  They have taken more than a few hints from the play books of the big banks out there and notably those are the three of four total banks my mortgage has been sold to since opening in 2007. My mortgage originated at CitiBank, was quickly sold to CountryWide, was taken over by Bank Of America and then dumped into the lap of McCue Mortgage.  Image the havoc this produces to one's records and taxes.  Documents were misplaced by each bank, demands for additional insurance and the loss of online records when transferred to McCue (they still use little tickets for payments).

After having kept up the mortgage for a long time our families income dropped to less than half after a tragic layoff in 2009.  McCue refused to help after requiring proof, letters of hardship, bank statements and tax returns etc.. we, like most people in our situation, ran through our savings to stay current but we were told outright we couldn't be helped because we were current and needed to be behind at least 90 days.  In time this was indeed the case.  We had no more money, no income to support our payments and had barely enough to maintain utilities in the harsh winters etc.  We put the house up for short sale which McCue responded to by again requesting all previous documents which were sent right away.  McCue reviewed the documents and then the game really began.

In classic bank style, documents were misplaced again, we were sent through three other representatives who also required new documents be refiled and denials for assistance persisted.  We have been denied modification and any other help because we used a mortgage program (80/20) that helped with our down payments to get the home, and so we sank further into debt.  Mind you all, we weren't saving money during this time of default, we weren't making any money to save.  Most recently we were able to secure temporary employment to help get us on track down the road, personal family-member given loans must be repaid in cash and other bills must be maintained (all utility)- we reached out to McCue to update them and were immediately greeted with nastiness and snide remarks.  This is hardly a professional organization and reeks shadiness underlying their friendly looking facade.

Feel free to give a call sometime and access x five twenty six.  Listen to the recorded message, ".. I'll get back to you at MY convenience."  Whoa.  Really?  No wonder why people have been looking at the company more closely lately.  We have paid all we could in good faith, have gone through the steps required when required and asked for legitimate help- the help we are eligible for and for this we are clearly stigmatized and treated as a pariah, especially by the agent found at the above extension.

Every dog has his day- McCue and other higher profiled banks who are known to victimize consumers.

To summarize:
McCue is just another bank turning its back on those in need
McCue treats those eligible for support as a pariah
McCue's blind eye to customer treatment by no. five twenty six is laughable and being looked into
McCue is not your friend, duh..
McCue practices shady mortgage banking techniques such as losing documentation, switching representatives and will CERTAINLY sell off your loan as quickly as possible if they can- and no, they won't tell you first.

Of course there's more to write here, however I now have a headache.  If you can- stay away from McCue Mortgage.

Lady,

Working in the Mortgage industry I know how confusing the whole process can be for borrowers. I know because I care about my customers. What the initial lender did may have caught you by surprise but it shouldn't upset you. Because lenders can resell loans on the secondary market as they do now, people like you can more easily get loans as the added profits allow the lenders to provide loans for lower interest rates. Know that although your loan has been sold, the only thing that changes is who you pay your mortgage with. The terms of the loan are not changed. It is because there can be so many mortgage companies that rates remain competitive, if not companies would just run out of money and basically go out of business, were it not for those secondary buyers. I just hope that you shopped around and got the best deal in the first place.

For all the Countrywide bashers on the here, this might offer a different view of this huge mortgage servicing company and their practices.

Wounded Vet Gets 24 Free Payments

To kick off Rebuilding Together's new "Serving Those Who Serve" initiative, Countrywide Home Loans is paying the next two years of U.S. Army Sgt. Robert Bonner's mortgage payments. The gift will help Sgt. Bonner and his wife, who recently gave birth to the couple's fourth child, "through a transition most of us can't imagine," said Sandy Samuels, Countrywide's chief legal counsel and a senior managing director at the Calabasas, Calif.-based mortgage company. A medic -- and a Countrywide customer -- Sgt. Bonner lost both legs and suffered partial loss of his sight while serving in Iraq in 2004. Rebuilding Together is a volunteer organization that rehabs the houses of low-income families, and its new initiative will provide modification services to military personnel returning from the Middle East war zone with critical injuries.

Steve is correct. Making your payments on time helps insure you will have no problems with Country Wide, or any other mortgage company out there.

HERE'S THE SECRET to making sure you don't have any problems with any lending institution -- clear communication. Sure, you need to make your payments on time. But there are plenty of instances where we all make our payments on time and still get annoyed by something that we didn't anticipate.

SO:

* If you don't make your payments on time, contact your mortgage servicer.
* If you have questions about something on your statement or on some confusing, jargon-laden letter they send you, contact the mortgage servicer.
* Sometimes the customer service rep will ask you to review your mortgage documents -- have them, in a file, ready. The reason why ANY mortgage company does ANYthing in relation to your loan is usually explained somewhere in those pages, primarily on the Note.
* Remember that every company has a complaint office. In mortgage servicing companies, it's usually the department supervisor or manager. If the representative you're trying to communicate with is unwilling or unable to work with you, ask to speak with the supervisor. (Please note: not getting the answer you want doesn't mean the representative is practicing bad business.)

The world is filled with hundreds of thousands of satisfied Countrywide customers. I'm one of them. But I stay on top of them to make sure I keep on being satisfied.

K-

By far....MOST of the individuals posting here about mortgages and mortgage companies have created their own problems by making late payments. That is almost always where the problems with mortgage companies begin.

Countrywide is the largest mortgage investor and servicing company in the US. They service prime credit type borrowers as well as "sub-prime" type loans. They have a terrific user friendly web site that will allow you to check your payments, escrow account, current status, interact with a live person, almost anything you want to do.

I do not work for Countrywide, never have. I have been in the mortgage business for over 10 years in several capacities, currently as a mortgage broker. We place 3-4 loans at CHL of the 150 or so loans we create each month. I have NEVER in 5 years since we started with Countrywide had one of our borrowers call us back with problems.

Here is the deal. Make your payments on time. I suggest you use their web site for making payments or use web bill pay from your own bank. Electronic (ACH) payments are easy to track when they are posted at the lender. Watch your escrow account if you have one. You know your property taxes and homeowners incurance. Verify that they are escrowing the correct amount.

No company is perfect, but if you take a few minutes to stay on top of your finances, it is likely you will not have any problems at all.