MCI ripoff dishonest fraudulent billing Atlanta Georgia

Let me make it a bit clearer of what I am trying to say. All MCI did was change the NAME of the plan. Everything about BOTH plans are IDENTICAL except that the "old" plan cost more. I know they can't just change you to a better calling "plan" BUT when the plans are identical and they ONLY change the name of it then how/why is that a DIFFERENT plan? That is all MCI did, just changed the name and they did this "name change" just 3 months after calling me, that is how I switched, they called me. Almost sounds to me like they were "selling" a plan that they knew was going to soon have a new name and a lower "plan fee". Something just don't sound right.

MCI was right in this case. They can not change your plan without your consent. If they did it would be cramming. They are not ripping you off, unfortunately it is your responsibility as a consumer to periodically check with them to see if there are better or less expensive plans available. Those are the rules set up by the FCC and the Public Service Commission in the state where you live. I currently have SBC and I check on their website on average of every 2 months to compare what I have to what they are offering. I learned that lesson about 2 years ago, just be happy it was not too expensive of a lesson for you.

I know it sucks that they did not change you plan but it goes both ways. Because if they changed the plan if they raised the rates you would not be happy about that. so that is how that works.

MCI's email reply: "Thank you for contacting MCI e-Customer Service. I have received your message regarding the MCI Nationwide 200 Plus plan. MCI began offering this plan on 6/1/03. Regarding your request for credit, no credit is warranted for the service fees that you have received as you were billed correctly according to the calling plan that you choose. As you mentioned in your e-mail, you found the information on this new plan online. MCI provides the information on our available plans online so that customers can review this information, and decide if their is a better calling plan for their needs. It is the customer's responsibility to contact MCI and request a change in their calling plan. As no requests were made to update your plan to MCI Nationwide 200 Plus until 3/26/05, your plan was not changed until that date. MCI cannot change the plan on your account without a request from the customer. I sincerely apologize for any confusion that you may have experienced in this matter".

So according to this email reply the "old" plan rates were lowered was just 3 months after I sined up for that plan! I joined "old" plan 3/7/03! So for 21 months I was paying almost $2 more for same plan rates! It's only about $41 I lost but still this is not fair. Can anything be done? How can they do this?