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Report: #909372

Complaint Review: Mediacom Cable and internet, - Internet

  • Submitted:
  • Updated:
  • Reported By: Infragilis — des moines Iowa United States of America
  • Author Confirmed What's this?
  • Why?
  • Mediacom Cable and internet, Internet United States of America

Mediacom Cable and internet, Mediacomtoday When requested to cancel internet service Mediacom all of a sudden wants to charge me $300 for a cable box, Internet

*UPDATE Employee: Mediacom Support

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    So, today i called Mediacom to cancel internet service with them because i received a better offer that they cannot match from Centurylink. I talked to one representative and was transfered to another one. The 2nd representative told me it will take 7 days to cancel the service and that i also have a digital cable box that is not returned. I told her that I did not have cable with Mediacom since 2009 and that all parts were returned to them. She said she will open up a ticket in order for the location to check if it was returned. I asked hwo much it would cost me if they cannot find it, and she told me $300.

    This is stealing, I returned the box either in person or mailed it out with their return lable - I cant recall exactly because it was a long time ago. I asked her how all of a sudden they are charging me for this box. She said they do not keep charging me for the fee because they assume I will return it. Now, that sounds like BS, why would a company assume I will return it and if I do not return it they will lose on revenue that cable box would have generated for the time being.

    I feel like I am getting ripped off here because I am canceling service with them and they cannot do anything about it. I hope that this is a lesson learned for everyone that reads this report. KEEP YOUR RECEIPTS IF YOU RETURN ANY EQUIPMENT OF THEIRS.

This report was posted on Ripoff Report on 07/10/2012 10:20 AM and is a permanent record located here: https://www.ripoffreport.com/reports/mediacom-cable-and-internet/internet/mediacom-cable-and-internet-mediacomtoday-when-requested-to-cancel-internet-service-media-909372. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
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#1 UPDATE Employee

Mediacom Support

AUTHOR: Mediacom Support - (USA)

POSTED: Wednesday, July 11, 2012

I would be happy to check into this equipment issue with your account. Can you email socialmediateam@mediacomcc.com with your phone number or account number? I will do what I can to make things right for you.

Thanks,
Dallas
Mediacom Social Media Team

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