Mediacom Ottawa, IL Charged for equipment never received Ottawa Illinois

Mediacom shipped modem and it was never received. I filed a police report and a complaint with the postal inspector for stolen packages. Mediacom stated in August 2014 they would investigate my account and get back to me and I did not own any monies at that time, my account was paid in full.

Last week I phoned Mediacom because I have not heard back from them and they informed me that I now owe $139.00 for this modem that I never received. Another ticket was issued (Mediacom reporting) and that I needed to call back this week for their findings. I was told today that they determined that I owe for this modem I did not return. When I asked to speak to the supervisor Mark #03C, was extremely rude (I can handle rudeness) but with the language barrier he would not listen or understand that I never received this modem. He insisted that I kept it and I need to return it or pay the 139.00. I tried explaining over and over it was not received and I went through all the proper channels to rectify this issue. He hung up on me after I asked for his employee number and told him I was contacting other sources to help with this problem.

I am asking for help with this matter because I am not able to afford this charge. I was a good customer for over 2 years with Mediacom phone, internet and cable service without ever a late or missed payment.