Report: #483688

Complaint Review: Melbourne IT Ltd. - Internet

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Submitted: Fri, August 21, 2009
Updated: Fri, August 21, 2009
Reported By: RP — Columbia Falls Montana USA

Author Not Confirmed

Why?

Melbourne IT Ltd. www.melbourneit.com.au Internet United States of America

Phone:
Web:
Category: Internet Services

Melbourne IT Ltd. Extremely poor customer service ,

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I was unable to get any response from Melbourne IT by phone or email after paying my bill to inform them that they were sending my bills to the wrong email address. They also allowed my domain name to get hacked, but I can't contact them regarding this since they won't let me change my email address. Of course, when I try to login to change it online, it denies me access.

Although they would take my PAYMENT without a "Registry Key" and an invalid email address, they refuse to allow me to login without extensive paperwork, a registry key, and a valid email address.

I asked them to cancel my account, and they refused--they have a "no refund" policy.

This report was posted on Ripoff Report on 08/21/2009 09:12 PM and is a permanent record located here: https://www.ripoffreport.com/reports/melbourne-it-ltd/internet/melbourne-it-ltd-extremely-poor-customer-service-483688. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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