Report: #1361007

Complaint Review: Meltwater News

  • Submitted: Fri, March 10, 2017
  • Updated: Fri, March 10, 2017
  • Reported By: S. Soundman — Birmingham Alabama USA
  • Meltwater News
    225 Bush Street, Suite 1000
    San Francisco, California

Meltwater News Intentionally deceptive contract and terms San Francisco California

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This is a dishonest company. They are intentionally deceptive, practice underhanded and aggressive sales tactics towards their customers to try to strong-arm them into extending their service. They refused to accept my requests to not renew my account at the end of the term, even though I requested it several times in e-mail correspondence with their customer service. Then when the contract term expired, they auto-renewed it, and claimed this was "in the contract" and that my company was legally bound to do this. They also had the gall to claim that the auto-renew system was for the benefit of their customers. This is obviously the language of racketeers, not a professional organization. What an obnoxious, dishonest, and horrible company to have ever been involved with. Their behavior toward me bordered on harrassment, threatening me with collections and legal action. I hope that the CA Attorney General's office takes action against this group of bottom-dwellers soon. Their behavior toward me bordered on harrassment.

Do not hire them. If you are already in contract with them, read the fine print (which is not actually on the contract, but on an external Terms of Service web page) and plan your escape from this company now.

I may as well add that in addition to the above, Meltwater's services are sub-par and out of date, and there are many other better options when choosing a company to hire for media services.

This report was posted on Ripoff Report on 03/10/2017 02:14 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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