MemorableGiftBaskets.Com, K. A. Enterprise, Kay's Flower & Gifts Charged for undelivered service, rude, unprofessional mistreated and ripped off Bellaire Texas

On 4/3/03 I ordered a fruit basket from www.memorablegiftbaskets.com to be delivered that same day to a co-worker who was in the hospital. My account was charged that same day for a little over $86. On 4/12 (a Saturday)I found out that my co-worker never received this fruit basket. I attempted to call the company, but they have no message recorder and were apparently closed for the weekend, as I tried to call on Sunday also. I then e-mailed them at the contact address provided from their website(service @memorable giftbaskets.com. On Monday afternoon (4/14) I called the hospital where my co-worker had been to see if there was any record of a delivery to him on 4/3 or 4/4 - there was not. I then called memorablegiftbaskets at the number provided off their webiste ( 1-800-686-4509 ) and spoke to a woman named Viola. I notified her of the situation and she said she would research the situation and call me back. After about 30 minutes I decided to call the number listed on my bank statement (713-664-0889), thinking this might be the florist that was supposed to be in charge of the delivery. Again I got Viola and she sounded quite angry that I called back. She then said that she talked to the lady who delivered the fruit basket and they are unable to read the signature of the person who signed for it. She said she would credit my account and when I asked if that would be done in the next 24 hours, she asked what the urgency was. I told her the urgency was that I paid over $86 a week and a half ago for a service that was never provided. She then asked why I was just now calling if this happened over a week and a half ago. I told her that I just found out about this over the weekend and wanted to know when my account would be credited. She said probably by the time I got my next bank statement. I told her that was unacceptable and she had 24 hours to credit my account. She then called me a "nut" and hung up on me. I called her back and asked if she would like me to report her and she said yes, so here I am. :) On a positive note, I called my bank (Bank of America) because I was concerned that this was a scam and that my account might end up with more deductions from this company rather than a credit. The representative I talked to, Carol Grant, was incredibly helpful. She listened to me vent about the situation and produced a solution. She credited my account for the $86, arranged a new account number and card to be sent to me, and filed a dispute against the company and said that "Bank of America would do the battle for me". I feel much better and no longer helpless after talking to Ms. Grant. Other companies could certainly take a clue and learn what good business is all about. Amy Ft. Worth, Texas
U.S.A.