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Report: #552399

Complaint Review: Menards - Johnson Creek Wisconsin

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  • Reported By: customerjim — Wisconsin United States of America
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  • Menards 440 Wright Road Johnson Creek, Wisconsin United States of America

Menards Special order cabinets Johnson Creek, Wisconsin

*Author of original report: did get them

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Just wanted to let everyone know if your special ordering from menards, be prepared to be frustrated and disappointed!  I purchased all of my cabinets at menards(stock cabinets that are finished app.$1100.00).  Remodeling my older home I also need 2 special order cabinets.  1-9" base cabinet, 1-21" wall cabinet.  Purchased on 12-14-09.  Was told and in wiriting around 1-3-10.  I know these things take time so I agreed and signed for special order.  On 1-3-10 came into store, cabinets were not in! Was told "truck needs to be full before they come from Indiana".  Disappointed, but not angry, was told at that time 1-11-10 would be new delivery date.  Fine with me, gave them a little slack/holidays etc  arrived at store on 1-11-10 and guess what? They still not in!  

They are not even delievering to my home I am picking them up.  Was told it "might be here on 1-18-10!  Thats when I got angry!  I explained my countertops, sink, backsplash, etc could not go in until I got these cabinets.  I have no sink, no running water!  I also said the only reason they keep blowing me off is because I signed for special order which means NO RETURNS OR REFUNDS!  The reason they are scammers at menards is when I ordered on the 12-14-09 They never said 6 weeks later, had I known, Home Depot is not that far!  I would have went there!  Now what if the cabinets are not in on 1-18-10?  What can I do?  Maybe March til I have a kitchen?  To top it off, the 12months/no interest on big card, guess when that starts? yep 12-14-09!  Tell me how this is fair?

Lastly this is a complete kitchen overhaul.  New drywall, elec. plumbing, its not like I could have left exsisting in place til everything came in.

A longtime menards shopper that has spent 20,000 in the 4 years I have owned my home, built a garage, roof, drywall, and a new kitchen... well almost.

See you all at (((competitor's name redacted)))

sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company, ..plus, if you post a competitors name more than likely they will show up on search engines as a Rip-off! - - your comments on this policy are welcome. CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report. In this case we removed an alleged competitors name

This report was posted on Ripoff Report on 01/11/2010 10:14 AM and is a permanent record located here: https://www.ripoffreport.com/reports/menards/johnson-creek-wisconsin-/menards-special-order-cabinets-johnson-creek-wisconsin-552399. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
0Consumer
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#1 Author of original report

did get them

AUTHOR: customerjim - (United States of America)

POSTED: Monday, February 08, 2010

I ended up getting the cabinets on 1-21-10.  Was a lot later than I expected.  After talking to corporate at menards, what happened was the company that makes the special order cabinets for menards shuts down the last 2 weeks of the year for matience.  I suggested that this information be put into thier computer system so that customers know it would take that long.  My original recipt as I stated said around 1-3-10, when I ordered it on 12-14-09.  The cabinets were good quality and installed nicely.  My only suggestion at menards is, if you cant see the product you are buying, dont expect it for a month, no matter what time of year you buy it.  If I was told that long I would have tried elswhere, knowing that if I encountered the same problem at another store, I would have been able to come back and order cabinets.  Still like menards, and they do give you the most for your dollar.

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