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Report: #1422086

Complaint Review: Menehune Water Co. - Lihue Hawaii

  • Submitted:
  • Updated:
  • Reported By: Erika — Lihue Hawaii United States
  • Author Not Confirmed What's this?
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  • Menehune Water Co. Lihue, Hawaii United States

Menehune Water Co. Bottle Contamination Lihue Hawaii

*UPDATE Employee: Menehune Water Response to Feedback

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As part of a Family of 5 we have been using Menehune Water for about a year now. I don't usually do these things, but this really concerned me.. In their FAQ 'How do you Sanitize the Bottles?' they state; "Menehune Water reuses and recycles its 5 gallon bottles to protect Hawaii’s pristine environment and to lessen waste. In order to ensure that our bottles are properly sanitized for your protection, we thoroughly clean each bottle using a multi-step process: 1) a chemical contamination detector; 2) a leak detector to check for damaged bottles; 3) a pre-rinse station to remove excess dust and dirt from the outside of the bottles; 4) a wash station that has a soap and sanitizing solution; and 5) a rinse and final sanitization prior to filling and capping. All pre-rinse, wash, rinse and sanitizing is done by high-pressure spray jets to ensure a thorough cleaning." With that being said, when recieved, Before putting the bottles onto the dispenser, I wipe them down - while doing so I realized that there was an object stuck at the bottom INSIDE the bottle! That object being a childs toy... Makes me wonder How 'Clean' their water truly is...

This report was posted on Ripoff Report on 01/09/2018 02:27 PM and is a permanent record located here: https://www.ripoffreport.com/reports/menehune-water-co/lihue-hawaii-96766/menehune-water-co-bottle-contamination-lihue-hawaii-1422086. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
1Consumer
0Employee/Owner

#1 UPDATE Employee

Menehune Water Response to Feedback

AUTHOR: Jamie - (United States)

POSTED: Tuesday, June 26, 2018

Dear Valued Customer,

We appreciate you bringing this to our attention and took action immediately when this occured. We do adhere to our strict sanitation process and have reviewed all production guidelines and made a thorough investigation with our production plant in Kaua'i. Management provided additional training and revised procedures to all staff.

Menehune Water tests our water daily, in addition we send our water to be tested for bacteria to an independent laboratory weekly.  

If there are any concers about our water, please do not hesitate to contact us right away at 808-487-7777 or email us at feedback@menehunewater.com so that we can address this immediately.

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