Complaint Review: Mercantila A/k/a Espresso Machine Superstore - San Francisco California
- Mercantila A/k/a Espresso Machine Superstore http://www.mercantila.com San Francisco, California U.S.A.
- Phone: 800-718-1810
- Web:
- Category: Kitchens
Mercantila A/k/a Espresso Machine Superstore Ripoff Fraud San Francisco California
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Mercantila also known as The Espresso Machine
This company was suspicious from the get go. I purchased a $700.00 coffee maker. Upon testing the coffee maker, the coffee maker made the coffee warm, not hot. I decided to return the machine since this an awfully expensive item. Needless to say, I contacted the number on my order confirmation sheet. The phone number I called was 800 718-1710. Well, the gentleman that answered the phone did not handle returns and transferred me to the returns department. Needless to say, I had to leave a message. The nightmare began....
I must have called at least ten times and no one called. Finally I had to request a manager and then someone contacted me via email. It took them three days to get me the return instructions. Well, I followed the instructions exactly to the tee and made sure it was properly packaged.
I followed up with a request for an update on the return and lo and behold these guys stated that the coffee maker was damaged in transit. To be honest with you, I sincerely doubt it. Well, with they claimed that they would not only charge me a 15% restocking fee but also for the repairs. Guess what? I have not received any refund at all. I have been emailing them for weeks and no answer. My next step will be the BBB and FTC. These guys are a sham. They are out to stiff you big time. I don't recommend them to anyone. So stay away!!
Mercantila / espresso machine superstore ripoff
Miami, Florida
U.S.A.
This report was posted on Ripoff Report on 11/21/2008 05:47 PM and is a permanent record located here: https://www.ripoffreport.com/reports/mercantila-aka-espresso-machine-superstore/san-francisco-california/mercantila-aka-espresso-machine-superstore-ripoff-fraud-san-francisco-california-393795. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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