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Report: #362123

Complaint Review: Merchant Technical Solutions, Discover Business Services - Ponte Vedra Beach Florida

  • Submitted:
  • Updated:
  • Reported By: Naperville Illinois
  • Author Confirmed What's this?
  • Why?
  • Merchant Technical Solutions, Discover Business Services PO Box 1559 Ponte Vedra Beach, Florida U.S.A.

Merchant Technical Solutions, Discover Business Services Hidden billing of $49.95 per month on Discover merchant account; Discover has refused to help Ponte Vedra Beach Florida

*Author of original report: Solution

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We discovered that Discover was billing our merchant account (not our credit card) for $49.95 extra for the past few months, that was NOT itemized or mentioned anywhere on the bill. In other words, after the normal percentage discount rate fees are added up, 49.95 was tacked on to the total without any other reference.

Discover initially referred us to another company (so there are multiple companies that can do this) and then to Merchant Technical Solutions. The latter said they had a recording of the phone conversation approving their billing, and as such have refused to refund anything except the two months of service. Merchant Technical Solutions played us a recording where we said they could mail us information on their service, and then said they don't normally record the call where the victim approves the billing (ha!).

Discover, to date, will only refer us to Merchant Technical Solutions.

Merchant Technical Solutions address came from: http://www.ripoffreport.com/reports/0/348/RipOff0348722.htm

Steve
Naperville, Illinois
U.S.A.

This report was posted on Ripoff Report on 08/12/2008 02:09 PM and is a permanent record located here: https://www.ripoffreport.com/reports/merchant-technical-solutions-discover-business-services/ponte-vedra-beach-florida-32004/merchant-technical-solutions-discover-business-services-hidden-billing-of-4995-per-mont-362123. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

Solution

AUTHOR: Its - (U.S.A.)

POSTED: Monday, August 25, 2008

Discover's Customer Service Liason (888-347-3204) has told us Discover will be crediting our merchant account after all. See:

http://www.teamITS.com/whatsnew/articles/discover-helps-steal-money-for-merchant-technical-solutions/

Steve

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