Complaint Review: Merchants Choice Payment Solutions - The Woodlands Texas
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- Author Confirmed
- Merchants Choice Payment Solutions The Woodlands, Texas USA
- Phone: 800 214-6867
- Web: https://www.mcpscorp.com/merchants....
- Category: Credit Card Processing Companies
Merchants Choice Payment Solutions Woodforest National Bank Merchant Service Poachers at Merchants Choice Payment Solutions The Woodlands Texas
*Author of original report: Your interest is appreciated!
*UPDATE Employee: Woodforest Customer Service
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I just filed a complaint with BBB for practicing deceptive and unethical sale practices. Call it what you want – it is either ‘poaching’ or ‘hijacking’.
Gustavo Parra is the ring leader. I tried to lodge a formal complaint with Woodforest National Bank and was hung up on.
I first made sure that my bank blocked any transactions from MCPS and then sent them Termination Letters. I was told that they (MCPS) had to originate the Termination Letter drafted by their Legal Department.
Two days in a row they failed to provide them. Sent fax and emails to Gustavo Parra without any replies. I have spent the better part of this week trying to resolve my issues with them.
Perhaps they will respond once they find they are no longer have access to my banking. Avoid these people at all costs!
This report was posted on Ripoff Report on 04/08/2016 01:17 PM and is a permanent record located here: https://www.ripoffreport.com/reports/merchants-choice-payment-solutions/the-woodlands-texas-77387/merchants-choice-payment-solutions-woodforest-national-bank-merchant-service-poachers-at-1298642. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Author of original report
Your interest is appreciated!
AUTHOR: - ()
SUBMITTED: Tuesday, May 10, 2016
I appreciate your concern and would add to my previous remarks for the BBB complaint I filed: I closed the file based on Merchand Services offer to refund to us our fees and send a shipping label for the return off their equipment. To date, I have recieved neither a shipping label or refund. My next step is to amend my BBB complaint to reflect the lack of initiative to resolve this issue. Perhaps your influence will help.
Thanks for your response,
Brad
#1 UPDATE Employee
Woodforest Customer Service
AUTHOR: Woodforest Customer Service - (USA)
SUBMITTED: Tuesday, May 10, 2016
We apologize for such a difficult experience. We would like to look further into your situation. If you’ll send an email with your contact information to SocialMedia@woodforest.com, we will get in touch with you.
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