Merimobiles.com Selling items they don't have internet

"I bought a phone from Merimobiles.com over 2 weeks ago. Having placed the order I inquired about the status of my order. I was then told that they didn't have the phone in stock. I asked for a refund and was persuaded to wait a couple of days to see if the phone could be sourced. After 2 days of waiting I asked for an update, and was told that the phone was in stock, but that my card needed to be verified. So, the next day I gave them my number to verify on, low and behold, no phone call. Talking to them on their live chat system, I was told that the phone was out of stock. ("It's a hot selling phone", I was told...hmmmm....).

Accepting the dubious claim I asked for a refund. It has been over two weeks since I ordered a phone I believe they never actually had in stock, and I still don't have a phone, or a refund. It's frustrating because the money I have tied up with them is to be used to replace my non functioning phone. 

The bottom line to this review is to warn that they sell phones they don't actually have. While I appreciate that it can be risky to buy lots of stock that may turn out to be unsellable in a months time, I find the lies and length of time it has taken for a refund entirely unacceptable.

Customer service can be hit and miss. Sometimes I'd speak to a helpful agent, other times I'd get lies.

BUYER BEWARE, if you don't have enough disposable cash to cover waiting absolutely ages to be refunded for a transaction that never should have taken place, avoid this store.

I'll be posting this on all the review sites I can find.

Kind regards,

Mikeanywhere"