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Report: #1434629

Complaint Review: METABANK PAY PAL PREPAID DEBIT CARD - Austin Texas

  • Submitted:
  • Updated:
  • Reported By: VERY UPSET — CRESCENT Iowa United States
  • Author Not Confirmed What's this?
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  • METABANK PAY PAL PREPAID DEBIT CARD P O Box 2136 Austin, Texas United States

METABANK PAY PAL PREPAID DEBIT CARD CLOSED ACCOUNT without cause Austin Texas

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This is simple.   I have had an account and direct deposit for years.   on 3/16/18, I spent close to $1000.00 in one day, (which I normally do not, but had been saving for some home items I wanted.   During one of the transactions, my card was de-activated while trying trying to pay for my items and the transaction was declined.

I left the store, went  to the ATM and it said the card was de-activated.   I called METABANK....and was told that they shut the card down thinking it was fraud.  I explained that it was me - verified all their informtion and the card was re-activated.   They told me I should have received a text message whent the deactivation happened, which I did not.   BUT they have been sending me information from a cancelled card and not the active card for months.   I only get my deposit information via text.   When the card was re-activated, I did get a text stating that.

The next day, I attempted to log online.   And my account had been closed.   I called them and they told me I did not qualify for an account anymore and they would send me a check for the funds in my account.   This left me with no access to any money at all.   

ABSOLUTELY UNACCEPTABLE!!!!!

This report was posted on Ripoff Report on 03/16/2018 08:53 AM and is a permanent record located here: https://www.ripoffreport.com/reports/metabank-pay-pal-prepaid-debit-card/austin-texas-78768-2136/metabank-pay-pal-prepaid-debit-card-closed-account-without-cause-austin-texas-1434629. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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