metals.com Chase Metals Destroyed My Retirement Account! Beverly Hills California

I have a current complaint with this company. They charged me twice the spot price of gold and silver and when I complained they cut off communication with me. They won’t respond to emails or phone messages. No one answers the phone. You always have to leave a message.

To say they have 100% satisfaction is an outright lie. They do not care about their customers. They have preyed on me and other senior citizens (see other complaints). This seems to be their business model. 

my company specializes in resolving situations like this, we can recover this in as fast as 5 days, please call for my "no collection, no charge " rate. 972-663-8593

Dear Carol:

We were surprised to learn that you were in any way dissatisfied with your purchase due to the fact you have never contacted us, we can’t seem to find you in any customer transaction and we only learned about your concerns through this report.

Although our records do not show that you were ever actually one of our customers, we would have been more than happy to show you why we are the #1 name in metals & do our best to address any concerns you may have had, (if you had only given us a chance to do so.)

We ALWAYS give customers a full right to cancel their purchases before the order fulfillment process begins, which includes a 100% refund on the price of the precious metals purchased.  

We would have gladly refunded your entire precious metals purchase if you were actually one of our customers! 

If you had ever notified us that you had any concerns we would have strived to provide you the 100% customer satisfaction we are known for. But, we never heard from you…

As one of the largest retailers of metals products, and an exclusive distributor for many of the largest Government mints in the world, we value our customer relationships, and customer service is our very top prioritiy.

Please review the significant amounts of published reviews by actual customers rating their purchase with us as  “5 Stars – Excellent” on TrustPilot.com, a world-wide review and rating site.  

In fact, to this date we have never had a dissatisfied customer complaint from any actual customers and are proud to be rated in the top 5 in America! 

Carol, if at any point you decide that you would like to open a dialogue with us, we would still welcome the opportunity and would try our best to make you happy.  We always encourage clients to contact us at any time, so we can give customers the best experience possible.  

Sincerely,

Metals.com Customer Satisfaction Team   

info@metals.com