Report: #1111858

Complaint Review: Metro PCS Rebate - would not provide Select State/Province

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Submitted: Tue, December 31, 2013
Updated: Tue, December 31, 2013
Reported By: hioptemp — Allentown Pennsylvania

Author Not Confirmed

Why?

Metro PCS Rebate refused corresponding address would not provide, Select State/Province USA

Phone:
Web:
Category: Cellular Phone Companies

Metro PCS Rebate Company will not provide legal service address, does not honor rebate would not provide unknown

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Exit

8:16:20 AM : Connected to parago.ehosts.net

8:16:20 AM : Session ID: 555785

8:18:55 AM : System: Lili has joined this session!

8:18:55 AM : System: Connected with Lili. Your Reference Number for this chat is 555785.

8:19:05 AM : Lili: Thank you for using MetroPCS's Chat.

8:20:20 AM : Lili: I'll be glad to look for your rebate.

8:20:30 AM : Lili: When was your phone purchased?

8:21:49 AM : Robert: in May of 2013

8:22:40 AM : Lili: May I have your phone number please?

8:22:59 AM : Robert: xxxxxxxxxx, but of course there are two more.

8:24:55 AM : Lili: Thank you. One moment please.

8:28:00 AM : Lili: Thank you for waiting.

8:28:35 AM : Lili: I have located the record and I show that it was processed for 2 of them.

8:29:06 AM : Robert: I have not received them. What can we do?

8:31:25 AM : Lili: I show that the card was shipped on 11-15-13. Allow me a moment to check the card status please.

8:31:33 AM : Robert: ok

8:33:40 AM : Lili: Thank you for waiting. I have located the card details and I can request a new card to be sent. I have verified that we have the same address as the one you provided so would you like to have it sent the same place?

8:34:36 AM : Robert: Not this time.

8:34:45 AM : Robert: May Igive you a different address?

8:35:20 AM : Lili: Yes, I can change the address.

8:35:40 AM : Robert:xxxxxxxxxx

8:35:51 AM : Robert: xxxxxxxxxxx

8:35:57 AM : Robert: xxxxx

8:37:10 AM : Lili: Thank you. One moment please.

8:38:55 AM : Lili: Thank you for waiting. I have deactivated the old card and the new card has been sent. Please allow 7 to 10 business days to receive it. It will arrive active.The last 4 digits on the front of the new card will be xxxx.

8:39:30 AM : Robert: 1 card or two?

8:40:10 AM : Lili: I card for $150.

8:40:22 AM : Robert: SO what about the other one?

8:41:40 AM : Lili: The other phone wasn't processed because according to our information the MEID had already been used.

8:42:13 AM : Robert: What is an MEID?

8:44:00 AM : Lili: The MEID is the number form the barcode of the phone, is the id of the line that was activated.

8:44:42 AM : Robert: This is confusing. You said two cards were sent originally. Why change now?

8:47:06 AM : Lili: No, what I said is 2 of them were processed, I referred to the phones, 2 of the phones not 2 cards.

8:47:34 AM : Robert: I understand now. I thought the amount of the rebate was $100.00 per phone?

8:48:30 AM : Lili: Actually the reward was $50 for one and $150 for 2 and $300 for 3.

8:49:38 AM : Robert: Thank you for the clarification. I bought three phones and the rebate was amended to include all three phones. Please check your records to see that the retailer made the amendment.

8:49:53 AM : Robert: I can email you all the records.

8:53:00 AM : Lili: I have reviewed the submission and I show that Metro PCS records indicate the number has been used already.

8:53:29 AM : Lili: I'm sorry but there's nothing we can do. The promotion is closed already and no actions can be taken.

8:53:30 AM : Robert: Was there a rebate issued for the 'already used' number?

8:56:00 AM : Lili: I don't have those records because this is an old promotion and I can pull up the other submissions.

8:56:21 AM : Robert: can or cannot?

8:56:52 AM : Robert: They were all bought at the same time.

8:57:03 AM : Lili: sorry I can't pull them up.

8:57:07 AM : Robert: This does not make sense and is not what I was promised.

8:57:15 AM : Robert: I am not satisfied.

8:57:30 AM : Robert: I did what I was instructed to do.

8:57:40 AM : Robert: This is an error you need to correct.

8:57:59 AM : Robert: To whom may I appeal?

8:59:45 AM : Lili: I'm sorry but we can't do anything because the promotion is closed.

9:00:17 AM : Robert: Please give me your address and contact information, so I can resolve this.

9:03:30 AM : Lili: We don't have physical offices for customer service, there is no address.

9:03:50 AM : Lili: The phone number for the rebate center is 1-877-276-0819 .

9:04:52 AM : Robert: I need a physical address and a corporate name. I doubt that you can do business without those two data.

9:06:20 AM : Robert: May I use the corporate information used to mail the rebate forms?

9:07:20 AM : Lili: I'm sorry but we don't have physical address you can call corporate customer service 888-863-8768 and the address on the form is for submissions only.

This report was posted on Ripoff Report on 12/31/2013 07:13 AM and is a permanent record located here: https://www.ripoffreport.com/reports/metro-pcs-rebate/would-not-provide-select-stateprovince/metro-pcs-rebate-company-will-not-provide-legal-service-address-does-not-honor-rebate-wo-1111858. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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