Metro Public Adjustment, Inc Untrustworthy, dishonest Bensalem Pennsylvania

I was interested in reviews of this company since they handled a relatively small claim for me. The claim was noticed during a free policy review and home inspection that my wife and I agreed to. The company representative and the trainee were professional, thorough, and noticed smoke damage to my home that I wasn't aware of.

I agreed to their 35% commission (an industry standard for a small claim) and since I do my own painting I pocketed the $4000 which was our share of the claim. I hadn't painted in years and was planning to do that anyway. I was impressed enough that I decided to become a trainee. Since my wife is very ill and requires a lot of attention, I've been a trainee for several years. I really enjoy educating homeowners and feel good about the work I do.

I compared that experience to an insurance claim that I filed some years back and did not get a fair shake from my insurance company. I did bring in a public adjuster late in the process (a mistake I won't repeat) and discovered that public adjusters are like the rest of us. Some are good, some are better, and Metro exceeded my expectations. I learned valuable lessons from the insurance review and I'm slowly correcting mistakes I made with the policy. 

I've now spent several years as a trainee and continue to be impressed by how Metro deals with clients. They are not perfect but they do try harder. I've learned that the home insurance industry is ultimately not on my side, nor the side of our clients. Of course they make their money by limiting, as much as they can get away with, what they pay on claims. Most policy holders do not understand their policy, so a free policy review and home inspection was very beneficial to my family. 

I don't know who the adjuster or field claim documenter was, but what they did for the client was clearly unethical and wrong. If I knew more about the situation I'd take steps to see that it's corrected. Metro is a veteran owned company and as a Vietnam veteran I reccomend that other veterans consider this field. It's a shame that the problem dates back years ago because the company I've come to know is a pleasure to be associated with. I must say, however, that we are not perfect, but we stive for excellence.