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Report: #1184595

Complaint Review: Metroplex Windows and Doors - Carrollton Texas

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  • Reported By: Totally Peed Off — Plano Texas
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  • Metroplex Windows and Doors 1425 Century Dr STE 200 Carrollton, Texas USA

Metroplex Windows and Doors Barry Cole, Bruce Cole Brian Cole Warning!! Avoid this company at all costs becuase in the end it will cost you!! Carrollton Texas

*REBUTTAL Owner of company: Apologies

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Dear unsuspecting public,

My family and I had the great misfortune of choosing this company for our window replacement needs.  They showed up on Angies List, however  as long as you open up the checkbook and pay Angie  you are listed.  They do little to no backround check as we have later found out.

They have obviously spent a great deal in advertising not only on the web  but graphics on their vehicles as well.  Like many company's out there, they obviously spent their money to impress the public  only to hide their inferior products and service.

The saleman  (Barry Cole) was well dressed and smooth.  He made sure he showed us the retail price and how much we would be saving etc.  The wife fell for it  and afterwards with great regret  we discovered what the windows actually cost them to make and the mark up was horrific.

The next problem was with his crew of installers.  Bruce Cole and others.  They looked like they were picked up from the Salvation Army.  Shabbly dressed and un-known to them we could here their non stop swearing and crude talk while on the job.

Several weeks later and after a major rain storm  the new windows where leaking and appeared to be warped.

 

THE PROBLEM STILL HAS NOT BEEN RESOLVED BUT THE CHECKS HAVE BEEN CASHED.

 

Avoid them please

This report was posted on Ripoff Report on 10/23/2014 03:16 PM and is a permanent record located here: https://www.ripoffreport.com/reports/metroplex-windows-and-doors/carrollton-texas/metroplex-windows-and-doors-barry-cole-bruce-cole-brian-cole-warning-avoid-this-comp-1184595. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
0Consumer
1Employee/Owner

#1 REBUTTAL Owner of company

Apologies

AUTHOR: Btcole - (USA)

POSTED: Thursday, May 28, 2015

 We take pride in trying to make all of our customers happy with price & installation. Sometimes there are things that are beyond our control with windows openings being out of square etc... As far as installer they are well respected in the industry and have many years of installing windows. As far as the comment of foul language I apologize for that but grow men in the construction industry have a tendency to slip up and say a bad word, but it's not what we do around customers. The leaky window issue I assure you we take those complaints very seriously and we as a company have always addressed all issues that my arise now & in the future. We are a company that has hundreds of good reviews , but some people will find something to complain about. My apologies

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