Report: #31598

Complaint Review: Michael Schneider, Moshe Schneider, Focus Movers, Shoreline Movers, Countrywide Movers, S.I.A.A. Inc - Nationwide

  • Submitted:
  • Updated:
  • Reported By: Venice CA
  • Michael Schneider, Moshe Schneider, Focus Movers, Shoreline Movers, Countrywide Movers, S.I.A.A. Inc 10101 NW 46th Street, Sunrise, FL 33323 Nationwide U.S.A.

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After reading the article on nationwide blacklisted movers, I discovered that although the name of my moving company was not listed another company by the name Schneider Van Lines in Sunrise Florida was on the list. The principal owner of my moving company is Michael Schneider located in Sunrise Florida.

Here are the details of my SCAM!

On August 23rd, I went on line and did a search for furniture movers on Yahoo, I was directed to their movers home page and in the top left corner was a website called movingcompanies.com. It was definitely a sponsor site. I went to their site and sent information regarding my move. I gave them the exact contents of my move and the locations I wanted to move to and from. A few days later, I received a bid from 3 companies (Focus Movers, Countrywide Van Lines and Shoreline Movers).

Shoreline and Countrywide bid $1500 and Focus bid $1150 for 230 cubic feet, which is what all three companies estimated that I was moving based on my inventory list.

Obviously, as the price was lower at Focus, I decided to go with them. The woman who took my order asked me for my credit card number to confirm the reservation. She also told me I could pay the first half on my credit card and cash on delivery. I asked her how long it would take to get my stuff. She told me 7-10 days.

My pickup was scheduled for Sept. 7th which I subsequently moved up to Sept. 4th. On Sept. 4th, I did not receive a call to let me know when the truck would be arriving, so left frantic messages at their office. Later that evening Michael Schneider ("the owner" aka Moshe Schneider) called me back and he informed me that the drivers were held up and could not be there until the next day. I was really upset, but I didn't have time to find a replacement company. The movers were now supposed to arrive around 5pm. I called Michael when they did not arrive and he called me frequently that evening to let me know where they were. They eventually arrived at around 8:30pm. I found out that they were all Russian and that one of the movers barely spoke English. I went down to see the truck and saw that it was a rented Budget van, which I thought was strange, but I just wanted to get my furniture on its way the Los Angeles.

They told me the reason they were late was because they took a highway that did not allow the height of their truck to get through so they had to find an alternate route (totally incompetent). It gets worse!!! So we proceed with the packing and it takes them until 4:30am to pack a one bedroom apartment with no couches, chairs, refrigerator or washer/dryer. I was beside myself. I was so tired by that point I just let it go. The process was going so slowly that at one point I was putting furniture on the truck. I kept telling them that I had to be finished by 4am because my landlord was going to show up for work.

It was so late by the time they finished that they had not packed the truck to give me the cubic feet of my contents. I was too tired to watch them pack the truck so they left to go pack it somewhere else. Before they left, I asked the movers for my inventory list which he gave me, but I forgot to ask him for all the other papers I had signed (really stupid).

A few days later, I had not heard from anyone regarding the delivery of my furniture. I called to get my final bill and delivery date. Michael called me back the next day and informed me that the weight of my furniture was way above the estimate and I owed $3700. I freaked out and told him that my bid was by the cubic ft., not weight and how could my stuff take up that much room on the truck as the furniture was exactly the inventory I had initially sent with a few less pieces. He just kept changing the subject.

I also complained about the incompetence of the movers, which he did not take kindly to as if he was personally offended. Kept saying "But you saw how carefully they handled your furniture...blah...blah...blah" I also asked him for a copy of my contract as the drivers had not given me copies as soon as possible (this is now Sept.10).

He just kept saying "how do you want to proceed" basically inferring that he would not deliver my furniture until I paid half of the new bill (which was now $3100 after converting to cubic feet)
I finally said OK with the caveat that I wanted to see how the truck had been packed on arrival. He then said to send him a cashiers check and I freaked out again as I had been told I could pay the first half on a credit card.

He then claimed that he had no credit card machines at his office and that I was mistaken. I reminded him that she had taken my credit card number to hold my reservation. He said that I would see nothing had been charged to my credit card that it was just on hold until they picked up the furniture. I asked him how he could charge the $250 deposit if he did not have a credit card machine. He just kept saying "How do you want to proceed"?

Finally, I overnighted a cashiers check made out to S.I.A.A., Inc. which I questioned as Focus Movers was the company I had contracted with. He told me S.I.A.A. was the parent company. I was getting nervous he was not going to deliver my stuff. I have the receipt from the post office and copies of the cashiers check and the confirmation that it was cashed on Sept. 13th.

He was then supposed to call me with a delivery date. After several days with no news, I started getting worried. I left messages for days with no response. Finally, the woman who had taken my order calls me back and tells me she is leaving the company, that she is sick of being in the dark. Now I am really nervous. I ask her if she knows where my furniture is...she says she has no idea. I ask her if I should take legal action...she says yes.

I call my brother-in-law who is a lawyer for the military and ask him to make a phone call to threaten legal action. This wakes Michael up, he calls me back right away and tells me my furniture will arrive on Friday, Sept. 20th. I am still upset because now he will have had my stuff for 3 weeks. I remind him that my furniture was supposed to arrive within 7-10 days after pickup. He just disregards me. I then ask him for a cell phone number as I can never reach anyone. He refuses. I ask him again for my contract and his license number. He gives me his mono courier number (437068). The receptionist Ivania, who initially called me from "accounting" and then later on was in the "dispatch" department finally gives me a number to "dispatch." I try and call the number. It is being checked for trouble.

Over the next few days, I try to reach Michael...he is always out of the office and will be back in an hour...of course, when I call back in hour, he is still not there and does not call me back.

I finally email the woman who took my order pleading her to give me some other number to contact Michael. She calls me back and gives me as much information as she can. It is then that I find out the 3 companies that gave me the bids are the same place. I also think back to the bidding process and recall that the call from Countrywide was from a woman named "Ingrid." Ingrid is supposedly Michael's wife/girlfriend. Apparently Michael owes a lot of people money. She gives me his cell phone number, but tells me she has tried it, but it has been disconnected.

On Thursday, September 19, I call I can't reach anyone at Focus so I call information and get the number for Countrywide and Shoreline. I call Countrywide and of course, Ivania "receptionist" answers. She is obviously surprised to hear from me. I leave messages for Michael saying that I am taking the day off work and I need to know when my furniture is being delivered. He says he'll call the drivers and call me back. He doesn't call me back, so I call again on Friday, this time on the number for Shoreline. I speak to Ivania who is actually sympathic, but can't help me as she doesn't know what is going, but she'll page Michael and call me back. She calls back a few hours later and says that Michael said there was a problem with the drivers and he'll call me on Monday...doesn't call me or tell me when my furniture will arrive...just that he'll call me on Monday. That was the last straw. I tell Ivania that I am going to take legal action and she should relay that to Michael.

I call the woman who had taken my order again and she tells me I should call the FBI as they have a fraudulent moving company division. I call the LA branch and an agent tells me that they don't take cases that have a fraud cost of under $50,000-$100,000, but tells me I should call the Sunrise police department. I inform him that I have called the police in Brooklyn and Sunrise and they both tell me it is a civil matter and they can't do anything. I decide to try the Sunrise police department again and I speak to a sympathetic officer. She tells me that she does not have jurisdiction as it is a civil matter, but she'll go down there and check it out.

Michael finds out about my threat to involve the FBI and the police and is really freaking out. My brother-in-law called earlier in the day and tells Michael to call him and asks him again to fax the contract to him. He doesn't call or fax. The officer calls me back and tells me that she went down to their offices and of course no one knows anything. She asks for a contact number and gets his new cell phone number. She calls him and asks when I will receive my furniture and he tells her next week sometime. He can't tell her exactly as he has to call his drivers. She also tells him he is in violation for some permit he is supposed to have hanging in his office. She tells him she'll give him to the end of the following week to correct the situation.

I felt more optimistic, but Michael has still not called back. I give my brother-in-law Michael's new cell phone number and he leaves another message. I ask Ivania if she has any idea where my furniture is, she says she doesn't know but she slips up and says it may be still in storage.

That brings me to yesterday. Michael finally calls my brother-in-law and he asks again for the contract and the location of my furniture. Michael changes the subject by saying "Let's talk about something relevant." My brother-in-law responds "I think holding someone's furniture hostage is relevant. He then says he has not delivered the furniture because I have not paid him, which is obviously a complete lie. He tellsmy brother-in-law he'll call back at 4pm which he doesn't do and has his new cell phone disconnected. In the meantime my brother-in-law has found federal law that states if I have paid 110% of the original estimate, my goods must be deliveres and he suggests that I should file in a Federal Court and get an injunction against Michael.

I still needsthe contract to see if there is a clause limiting jurisdiction to Florida...don't have the contract...do have a California lawyer who will file for me, but don't know if that will work. I am looking for a Broward County lawyer to take the case, but hasn't found anyone as most lawyers in Broward don't want to take on these cases.

Over the weekend I also emailed the original Moving Company website to tell them that one of the companies they represent was fraudulent and ask if they could send me a list of the movers they represent and to ask if it is possible to get a copy of the bids I received last month...no response and no phone number on the website. I also created another bid request using a fake name and address...didn't receive a response.

I have hired a private investigator to see what he can dig up and to liase with Economic Crimes Unit in Florida. My brother-in-law is filing complaints at the Attorney Gerneral's Office and the Economin Crimes Unit (which I believe is a division of the FBI.)

I don't know what to do...I need HELP. I am afraid he is just going to bolt and I'll never see my furniture again.

Here is the contact information:

Owner: Michael Schneider
Focus Movers 954-578-0455
Countrywide Van Lines 954-578-3009
Shoreline Movers 954-578-0062
S.I.A.A., Inc. - no number
"Dispatch" - 954-578-6776
Mono Courier Number: 437068

Venice, California

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This report was posted on Ripoff Report on 10/01/2002 04:35 PM and is a permanent record located here: https://www.ripoffreport.com/reports/michael-schneider-moshe-schneider-focus-movers-shoreline-movers-countrywide-movers-siaa-inc/nationwide/michael-schneider-moshe-schneider-focus-movers-shoreline-movers-countrywide-movers-s-31598. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#9 Consumer Comment

Inside The Moving Industry

AUTHOR: Ripped Off Customer - (United States of America)

POSTED: Thursday, April 05, 2012
I truly sympathize with the nightmare the writer is experiencing. It is truly horrible. I have read and heard so many of these stories it is unbelievable that they continue. I am a career moving sales agent who knows the industry very well from the inside. And though it is the moving company who actually commits the crime, it is the unthinkable lack of judgement on the part of the consumer that is the most surprising. I have spoken to thousands of consumer movers, many of which have ignored the responsible procedure and cost that we try deliver, but wish to simply save a few dollars by securing an "illusive" bargain.  It is this consumer that goes away thinking they have beat the system. If we tell the consumer the cost of the move, they simply continue searching until they hear the "best bargain" price, and then later to find their nightmare. I have been personally rejected after pleading with consumer that the price I am telling seems high, but it is the price of your move. Rejected and scorned, I go away feeling like garbage because I couldn't convince someone of the tragedy that is about unfold for them. Now, at this stage in my career, I have resolved to say that someone who will bargain all of their worldly possession to find a "bargain moving price" has no realistic concern of the situation or their furniture, and deserve the wake up call of hunting for their belongings or emptying out their savings in a moving rip-off situation.  Its sad. Is it logical to seek Toyota prices, but demand or even expect Lexus service? If you say yes then you are lining up for the rip-off, and continue to fuel the rouge moving business. It's crippling legitimate companies like ours. 

Recourse? no agency, lawyer, or municipality will be as effective as you may want to believe. Their are too many loop holes and regulation that favor the moving company, not the bargain shopping consumer. That's why no one has been effective in the above story, and many stories like it. 

The only agency that will really turn things around for you fast is the D.O.T. That's because they will eventually cash in on your nightmare. They will make the moving company pay dearly, and the moving company knows it. The D.O.T. disables a moving company fast, permanent, and there is no recourse. And the D.O.T. is loaded with regulations that a moving company has bound to have violated, and it only takes one violation.  

Consumer threats from lawyers, police, your best friend in high places, amuses your adversary or only irritates them enough to further delay the return of your belongings, raise the price more, or damage much of it just to spite you. They will happily give you a claim form in the end for .60 cents a pound and go on to next bargain shopper. 

Keep the D.O.T involved and you will receive satisfaction in the end. And notify future consumers about your stories. Maybe collectively our voices will begin to help. Meanwhile, I will continue to try to convince consumer that next to life, your belongings is all that you own in this world. Stop being so cheap when comes to taking care of it, or in the end, you will lose it. The blame rest with moving company, but the fault rest squarely with the consumer. Sincerely, newlite2011 (at) yahoo.com. Comments will be accepted. 
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#8 Consumer Suggestion

Mono Courier : MOTOR CARRIER #

AUTHOR: B - ()

POSTED: Thursday, October 24, 2002
You have Mono Courier 437068, it's actually called a Motor Carrier Number, it'a a # the D.O.T assigns you, and that would be MC437068, carriers are required to show this number somewhere on there truck. So if the truck has not delivered your items yet, look at the MC # on the side of the truck.

To check out the company you reported go to www.safersys.org, and type in the MC Number. It should tell you if they are licensed and bonded, and insured. I hope this helps.
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#7 Consumer Comment

Another Victim

AUTHOR: Emily - ()

POSTED: Wednesday, October 09, 2002
I have also been the visctom of Michael Schneider. My roomate and I moved from Indianapolis to DC around the same time as Lila. We went through all the same isues, the price doubling, the non speaking English movers, and the awful Michael- who I have nothing nice to say about. FOr some reason Michael did decide to deliver most of our belongings, why I am not sure.

The movers were five days late, and once they arrived they demanded the rest of our money, but forbid us to look inside of the truck, fortunalty, we have very nice police in our area, who arrived on the scene and scared these horrible scam artists. Good thing because they came with half of our couch.

They supposibly had to drive back to YOUnkers, NY to the storage unit to retrieve all of our things, and would return the next day. TO our amazement they did return, and brought us everything- with one minor problem.

They gave us someone else's luggage, not our own. I have been trying to find the person's luggage that I have, and have had no luck, Michael could care less, and I desperatly want my luggage back. I know it seems trival to all of you, that have nothing, but I can help you as another victim on your side.

I do have Michael's address in Sunrise, FL along with the name of the supposide storage unit. I would love to get this guy, if not for my self, but for other people. The fact that he is making so much money off others makes me nauseaous, I want to catch him. Let me know how I can help.
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#6 Consumer Comment


AUTHOR: . - ()

POSTED: Monday, October 07, 2002
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#5 Consumer Suggestion

site to book moves for his fraudulent companies

AUTHOR: Kay - ()

POSTED: Sunday, October 06, 2002
I haven't found any information on SIAA. Do you have any other information on them, such as an address or DOT number? You might try checking

with the American Moving and Storage Association (AMSA) but they generally help movers and not consumers.

You can also contact the FMCSA and ask for that information. In case you didn't know, Schneider actually owns the company that you booked your move through--movingcompanies.com.

He just uses that site to book moves for his fraudulent companies. You might also call Steve Defazio in Florida. He has been investigating scam

moving companies: 954 356-7891-office and 786 236-0147-cell and 954 356-7592-fax. there is also another number I can give you but I need to do

that in private.

Gather as many victims as you can find. My scam movers were finally arrested on the basis of sheer numbers of complaints. and it's also not a

bad idea to contact the Sunrise police department.
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#4 Consumer Comment

Thank You Thank You Thank You!!!!

AUTHOR: Lila - ()

POSTED: Saturday, October 05, 2002
First of all, Kay how can I thank you enough....

Your information has been SO helpful and I pretty much have a "dossier" on this guy. I am going to start submitting to law enforcement agenices. I believe I can make a strong case for Internet Fraud. Do you have any idea how I would find out who the insurance company is that represents his shell company, S.I.A.A., Inc.?

Next, Yuki, I am sorry that you have been the victim of this slimy guy. I do think if we can find more victims we can make an even stronger case. I would be happy to continue this conversation through this site or go through the editor of the site to exchange information.

Will keep you updated!!!! We will get this guy
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#3 Consumer Suggestion


AUTHOR: Arthur - ()

POSTED: Friday, October 04, 2002
I am also a victim of that guy. I was astonshed to see your report, because my case is almost identical to your case. Of course, I have not received my goods yet. I visited FBI and DPA, but got the same answers as you heard from them.

My suggestion is that we must get togehter to fight with this villain. Although an individual's report may be ignored by authorities, I believe they cannot disregard the situation when they hear multiple reports for the identical person. Also, there may be other victims.

I live in L.A. Thus, if we continue our effort, I am sure we will meet somewhere. Now, I am contacting DOT agent. I hope it works. Let's keep in touch by this site.
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#2 Consumer Suggestion

more information on Schneider

AUTHOR: Kay - ()

POSTED: Wednesday, October 02, 2002
Moshe Schneider has been in trouble before. He owned a company called East Coast Moving and Storage that racked up so many complaints it was supposedly shut down.

It probably just came back under a different name. He also owns Century Express Van Lines that has been in trouble with the DOT. for the news article about this see www.sunsentinel.com. the consumer writer at that newspaper is Mitch Lipka and his article from October 29,2000 is titled "Discount Movers Pile Up Complaints." For information about Century Express being fined by the DOT.

I could not find Focus Movers, Shoreline Movers or Countrywide Movers listed with the DOT but the insurance information

for Century Express Van Lines is as follows:

Primary insurance:

Canal Insurance Company

attn. Tammy Traynham

P.O. Box 7

Greenville, SC

telephone: 864 242-5365

fax: 864 232-5707

Cargo insurance:

Hanover Insurance Company

attn. Commercial Underwriting H-305

100 North Parkway

Worcester, MA 01605

telephone: 508 853-7200

fax: 508 853-4210

hope this helps.
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#1 Consumer Suggestion

Rip-off Report Consumer Advocate advise

AUTHOR: Lynda - Rip-off Report Consumer Advocate - ()

POSTED: Tuesday, October 01, 2002

I am truly sorry that you encountered such problems on your move. Please note that not all trucking companies are like this, however bad ones are out there and you found one.

There are several steps you can take to try to secure a positive outcome to this situation.

First of all don't be intimidated by these people. In all of my years in the trucking industry I can assure you that if they have represented themselves as being a major carrier, they are not. I do not believed I have ever seen one of their trucks they may be a agent for a larger company but I would guess that they have less than 20 trucks.

Next get together all of your paper work, photos, anything you have to prove that they did in fact steal from you. Do you have positive proof? Yes? Good. This my friend is called theft of an interstate shipment. This is a federal crime. If you can prove it pursue it, simple as that.

Next when they showed up demanding more money, drunk, ect. That would have been the time to call the police department and have the drivers tested on the spot, but since that didn't happen what you can do is compose a letter, giving details, time, dates, truck number, trailer number, what you saw and send it off to the Illinois Department of Transportation. give them a few days and then call them. You want them to go in and audit these folks and audit them they will. Worst case they will fine them and lock the doors.

You have proof of the theft, file a loss with their insurance company. Don't let them lie to you and tell you they don't have cargo liability, if they claim they do not, be sure to tell the D.O. T. This information. It is illegal to operate a class 8 motor vehicle without insurance.

So now you have the Federal Bureau of Investigation talking to their drivers, the D.O.T. Talking to the office and you talking to the insurance company.

If these steps are not productive for you, let me know as there are more than these ways to make a company do what is right.

Best of Luck!
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