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Report: #1474268

Complaint Review: Microsoft and Dell Computer -

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  • Reported By: IO — Los Angeles California United States
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  • Microsoft and Dell Computer United States

Microsoft and Dell Computer Had Tech trouble w/ brand new computer since day 1– will not exchange or allow return. Computer is not even 3 months old.

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As I write this I’m on hold for 1hour 4 seconds so far today and have been through three people already. I called Microsoft originally in December to get help with my computer. They suggested I upgrade to Windows 10 and since my computer was older, to upgrade to a new computer (a Dell) which I purchased through them as well.

After the computer arrived, their technician spent two days inside my new computer setting it up remotely. Since then I’ve had nothing but issues. So all that first month, during my warranty period, I spent 3-11 hours on the phone with tech support almost weekly through January. Finally in February I got exhausted with the process realizing I must have a lemon. I called to ask about exchanging or returning and was to,d my 30 days was up and I should call Dell.

Dell said they couldn’t help because it was Microsoft who took the money. I called Microsoft again They said that all these times I was only with tech level one and two and they had to try and fix it again. That was another 8 hours and nothing was fixed I then called a local repair who came out (178$) for a home call and still we couldn’t fix it. The computer would not hold a stable connection to the internet even though all the other devices in my home would I called again and asked to return or exchange I was put on hold for 38 minutes then told only a level 3 technician can recommend a replacement They were going to connect me to a level three but hadn’t inthe last 3 months.

I’m now on hold over an hour and a half, still no level 3, no help. Essentially I threw away 900$. They will not repair, replace and will waste HUGE chunks of your time. This DELL is horrid. And such a wealthy company like MICROSOFT should be ashamed at how they treat customers. I’m now on hold again. Threes a 17 minute wait, I’m told, to get to level 2 technicians, who will then put me on hold to level three (if I’m still alive) and maybe then they will help. We don’t know. No one can contact level three directly because apparently it’s like OZ.

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