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Report: #1442593

Complaint Review: Microsoft corporation - Redmond Washington

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  • Reported By: Josh — McMinnville Oregon United States
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  • Microsoft corporation 1 Microsoft way Redmond, Washington United States

Microsoft corporation Xbox 360, Xbox one, Xbox live Building intentionally defective products and defrauding consumers via multiple outlets Redmond Washington

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I have had 4 xbox consoles since 2007- each and every one stopped working, only after the warranty expired. There is a larger issue here that has not been brought to light. Microsoft continues to push new consoles to the public, but is forcing many consumers hands by the imminently defective nature of the consoles. I have a Nintendo, a sega, an Atari that are 20+ years old and still function as they did day one. As for Xbox, the consoles all have stopped working suddenly, all after the warranty expires. We were not allowed to attempt to fix these products and accessories by ourselves, or third party companies. If we did, we were not given an option to swap them out. That act was illegal, and Microsoft Inc. was given an order to stop that illegal practice. Going back to the consoles being defective, i have attempted to make many fair solutions, but got nowhere. In fact, my two options were to: 1- pay $135 to repair or 2- buy a new console.  I had to buy 2 new consoles (1 Xbox 360 and 1 Xbox one) to remedy this recurring issue in the past. I'm sorry, but I cannot believe that Microsoft isnt doing this by accident. 3/3 non Microsoft consoles still work after 20+ years, but somehow 4/4 Xbox's do not function after 2-3 years, curiously after the warranty expires? This is intentional, and the goal is to push consumers to get the newer consoles every few years.  One day the console works, the next day the console won't turn on. That is a defective product, and I was told when I replaced my defective Xbox 360 that the Xbox one had solved the malfunctions that persisted with the Xbox 360. Now here we are, with Microsoft pushing the newer XB1X and XB1S consoles onto the public, and the Xbox ones are malfunctioning out of the blue, with terrible options to remedy. Microsoft even took the stance they would not refund my membership I clearly can't use, so Microsoft is essentially as bad as Wells Fargo, making billions off of deceptive business practices, and when they get caught they will only repay a minor amount, leaving incredible profits and little reason to stop these shady practices. 

This report was posted on Ripoff Report on 05/12/2018 11:05 AM and is a permanent record located here: https://www.ripoffreport.com/reports/microsoft-corporation/redmond-washington-98052/microsoft-corporation-xbox-360-xbox-one-xbox-live-building-intentionally-defective-pro-1442593. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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